HP Officejet Pro 8500 a: open but still full of ink cartridges

Similar Questions

• ePrint for HP Officejet Pro 8500 a works, but ePrint closed my sign-in account

  I used ePrint with my HP Officejet Pro 8500 has for 2 years and it works very well.  After the last update of software, I tried to connect to my ePrint account to add another user authorized, but the system has forgotten my E-mail address.  I know that I am using the correct E-mail address, because I me reminders for my printer HP mail to that address and it is the only one I use for business, but I can't even trigger a password because the new ePrint says that I do not exist.

  If I create a new account for the same printer, will be that collide?  I have the printer email address and use it regularly, so I know it is properly connected to my wireless and it converses with ePrint.  Is it possible to recover an account if you have the printer email address and serial number?

  Thank you!

  David

  Hi David,

  Click on the link you have forgotten the password of on the connection page and provide your email address to reset the password.

  https://h30495.www3.HP.com/user_login?next=%2fc%2F46193%2FUS%2Fen%2f

  If the e-mail address is not recognized, try resetting the password via the Snapfish HP site... This may work if the accound has been marked to be associated with HP Snapfish during registration:

  http://www1.Snapfish.com/Snapfish/forgotpassword/module=true

  Last but not least, you have migrated your account with the new HP service connected, then try to recover your password below:

  https://Toran.hpconnected.com/OAuth/UI/resetpwdpage

  The sites above should cover any association account as possible and I believe that one of them should recognize your email address and allow to reset the password.

  Shlomi

• HP Officejet Pro 8500 A910g impression - but never does

  Printer model:
  HP Officejet Pro 8500 A910g

  Operating system:
  MS Windows XP Media Center Edition, V 2002, Service Pack 3

  Method of connection:
  Wireless residential gateway AT & T U-Verse

  Description of the problem:

  Network printer not printing after the first print job prints. Display printer panel says

  "print...". "and the laptop display for printer status says" error - printing "(HP Officejet

  Pro 8500 A910 (network) - required user Intervention).

  I ran the HP Print Diagnostic Utility 4.1 for this printer when this has

  has occurred. He meets problem with queue print - print jobs are stuck in the print queue

  (list of files waiting to print). Click on fix to remove and print again

  jobs. I click on Fix and basically it tells me that it is impossible to clear the queue, to transform

  the printer off and on again, restart your computer and re-run the diagnostic tests which

  not looking then no problem with printing.

  I'm only able to print after turning the printer and then turn it on again - and that a single document

  or file with success before coming back to the same behavior. This is not a solution because it

  a printer is used for small businesses.

  All functions worked very well after the initial installation. Not sure when stopped working as he

  is used mainly during the tax season. There has been no hardware to my configuration changes

  Since the initial installation.

  Fax: The printer receive fax but never prints (now printing... displayed on the screen of the printer up to)

  I'm going to printer and on again.)

  Please help solve the problem. What information do you need?

  I tried both solutions you provided.

  None worked.

  I had the problem with a HP Photosmart 2610 AIO printer that I have had for almost 10 years. Has been using remanufactured ink cartridges and they work perfectly until there are about 3 1/2 months. The printer works now than if I use HP ink cartridges. I'm guessing that some required HP update HP ink cartridge only!

  I have tried everything I know to try and even some suggestions for HP and nothing works. So, I thought to replace the remanufactured cartridges that were installed in my printer 8500 currenty (I had a mixture of HP and refurbished who had worked successfully for a while) with original HP cartridges.  This seems to have solved my problem with printing.

  Of course, there was a HP update that required the printer using HP ink cartridges to perform. Is there anyway that we can get this update? If so, I would like instructions to do it for my two printers.

  Thanking you in advance for a quick response.

  Kind regards!

• Cyan is not printing on HP Officejet Pro 8500 has more - Air bubbles in the ink tubes

  Hi all

  I know why cyan is not printing.  It is because of the following:

  Ago, I ran out of ink cyan printing ("please replace cyan before continuing").  I live in a remote area and was not able to buy a replacement cyan cartridge, so I read on a hack on the Internet, that was to fool the printer into thinking that the cyan cartridge remained inside ink (just basically restricting the measure gauge so that it read the Full cartridge).  I did it because I had a print document that requires only the black ink, so I knew that this wouldn't be a problem.  Then life happened and I completely forgot my little shortcut, and my wife printed a number of color photos.  I finally had time to cartridges, and I now understood that cyan is not print at all.  I have now opened up the printer and realize that the cyan ink tube is full of bubbles...

  I tried to fix this by printing A4 pages that are for the most part, cyan, but without success.  I even tried to put pressure on the ink cartridge cyan in order to flood the cyan ink tubes - also, it does not work.  I read somewhere that there is a way to actually get some printers to pump tubes with ink, is - it possible on the Officejet Pro 8500 has more?

  Of course, I did all the tools that are pre-set to the arsenal of 8500, but still no luck.

  I know I'm in the situation I am purely because I don't use the device as intended, and people that no one is to blame but me, but I'd appreciate any help you could provide.

  Thank you

  John

  John, looks like you have a problem with the ink system. Unfortunately, what it looks like happened here, is that your ink nozzle, tubing and probably-print head have put dry for cyan. Work around is pretty neat, but it really is only recommended for a very temporary solution. If the ink has dried in the piping, but elsewhere in the printer then can be a decent chance that this printer will be not likely reprint the cyan. You can try to run the automatic cleaning process (up to three times I would say) via the Tools menu in the Setup (the wrench).

  In addition, I'm not sure that this will be a question that has a simple resolution. Apologies, John.

  -Spencer

  PS Hope you have a wonderful day and that your time is as beautiful as she is here!

• HP Officejet Pro 8500 a: printers print only after the new cartridges installed

  Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

  Hey @janh1058,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

  It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

  • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
  • Repeat three times if you still have print quality issues.
  • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
  • This to improve the print quality?

  If you use always the same question, I have a few more advanced troubleshooting tips:

  Check the status of print head warranty

   

• Printing error HP OfficeJet Pro 8500 Wireless - said to replace the 940 black cartridge but I.

  I can't print my screen says replace 940 black basket.   I replaced it and the error will not go away.  I tried the power switch off and clean the print heads, but I get the same message and could not print or clean the heads.   Any suggestions before I have another new try/waste carriage?   Thank you.

  Please do not take into account.  In fact, I misunderstood the message of the screen that would replace the yellow cart.

• OfficeJet pro 8500 all-in-one: black and yellow ink does not print. brand new

  Can I return the cartridges that do not work? Or is there another solution?

  The document here can help solve the black and yellow print not on you Officejet 8500.  Black and yellow print does not correctly, I guess the Black/Yellow Printhead, which is a part of repalceable, but I suggest you to go through all the steps in this document in order.

• OfficeJet Pro 8500: Office Jet Pro 8500 blue print as rose/violet-all ink cartridges are full?

  Something blue prints as a pink/purple color.  Recently replaced the Cyan cartridge.  No other cartridge is the replacement level yet.

  Ideas?

  Hi @KFDLou,

  Please try these steps and getting back to me.

  As indicated in the document "If there are still defects on the page after the print head has been cleaned once, go to solution to replace one or two print heads."

  Solution 6: replace one or two print heads

  If you have done all the troubleshooting steps and you are still experiencing a problem, replace the printhead.

• OfficeJet Pro 8500 first - how I can print without color cartridges?

  Despite a set up preferably default in 'Black and white' print only, to avoid misuse of color ink, color ink cartridges are running out constantly and then the printer will not print.  I have same need print in color, I just wanted to the all-in-one functionality.  Does anyone know how I can print just without color cartridges?  I'm happy to remove them and finish with color.  Help!

  Hello

  I'm afraid that cannot be done, as a device color-all-in-one color ink is required and used.

  You can use black ink only redce using ink and do not use it for printing, however the color cartridge will BE used during the maintnace of tasks such as cleaning the print head and of alignment.

  You can find more info on the use of ink that are explained in the section "some color ink may be used when printing graphics or black text" below:

  http://h10060.www1.HP.com/pageyield/en-150/articles/howInkIsUsed.html?cCode=us

  Shlomi

• OfficeJet Pro 8500 has more: document scanning

  Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

  How to scan a document of several pages under the name of a file?

  Hi @Pinnacleport,

  I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)
  
  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  What application are you using to scan with?

  The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

  I hope this helps. If there is anything else I can help you, let me know. Thank you.

• Printing photos with HP Officejet Pro 8500

  Photos printed in HP Officejet Pro 8500 on glossy paper, does not provide ink and photos of defamation

  Here is what I think happens, 940 inks are pigment based inks. I know not developed photos media says it supports both, but I think you'll have better luck with a medium that is designed just for inks pigmented at base. One of my colleagues suggested looking for photographic support with color lock joint.

• HP Pavilion Intel Core i3: HP Solution Center software does not open hp officejet pro 8500.

  I have a new windows 10 computers using my old HP Officejet Pro 8500. On the HP Solutions Center weedend more would not open, so I'm not able to scan. I deleted the software several times and reinstalled and still does not work Noah. I also installed HP Print and Scan doctor who gives me the following information: device detected error: cartridge or print head problem. "Please make sure that the ink cartidge (s) and Printhead (s) you use in your printer are good" (full message on the attachment). The scan works very well during the test through the printer scanner doctor app. But when I click the icon for the HP Solution Center, it does not open. No problem with printing. Ideas on that. And why the print cartridges affect the ability to use this software and this analysis?

  Hello
  
  Please check your history of updates of Windows 10 and remove/uninstall kb3132372
  
  Note: Microsoft is working with Adobe now:
  
      https://support.Microsoft.com/en-us/KB/3132372
      
  To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.
  
  Kind regards.

• My HP officejet pro 8500 has more - will print from my laptop, but not by the desk top

  It prints my laptop downstairs, but not from the Office superior or smart phone. There is a Wi - Fi connection.  I tried the diagnostic tests and does not issue?

  When was the last time the devices were power cycled?

  I recommend an oil change of the full power of the system:

  Unplug the router when turned on

  * Wait 30 seconds

  * Connect Router and wait for it to reboot completely

  * Reboot the computer after the powers of the router to the top

  Unplug the printer when turned on

  Disconnect the other end of the power cord from the wall outlet

  * Wait 30 seconds

  * Plug the printer back to

  Try to print now that everything has been updated.  If the unit still does not print, then get the IP address of the printer.  This can be achieved in the Setup Menu > wireless Menu.  Check the IP address which seeks the printing software.

  * Click Start menu on PC

  * Select all programs

  * Select the HP folder

  * Select the folder for the HP Officejet Pro 8500 a A910 series

  * Select update the IP address

  Also check the information contained in the document located here.  Let me know how it goes.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8500 Premium a scanned PDF files in legal format, but I want letter format

  Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500 a Premium makes the computer scans that are of legal size, when well even the original is letter size. I don't see how to change this in the HP utility. I don't have a scanner software, because I was able to install HP. My doc driver does not work either. Any ideas? Thank you.

  Hey @JosieB,

  Welcome to the Forums of HP Support!

  I understand that you encounter, software, scanning and ADF questions on your HP Officejet Pro 8500 a Premium e-all-in-one printer. I would like to work with you today with the resolution of these problems. To make the resolution of the problems I will divide this post into three sections. Each section represents one of your problems. I know that in your message you can set your analysis of the rather than a legal letter and that you use the HP utility by scanning because your drivers and software HP does not able to install correctly on your Mac. I'll also provide you with steps to solve this issue.

  Question 1: The software installs:

  Please perform the steps below to properly install your HP software and drivers for your printer on your Mac OS X 10.7.5 Officejet operating system.

  Step 1: Uninstall the drivers and software:

  Uninstalling the printer software
  
  Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 4: Reinstall your software and drivers:

  Please click the following link to download and install the appropriate drivers for your HP Officejet:

  HP full feature software and drivers - OS X Lion v10.7

  If you need installation assistance once the drivers are downloaded, please visit the 2 documents below.

  USB: Install Help for Mac OS X 10.7

  Wireless: install Help for Mac OS X 10.7

  Question 2: Could not parse the format letter:

  Once your software is installed properly your HP or HP Scan utility software parameters must be set correctly once more. Here is the HP document on how to Scan with the HP scanning and software without scanning your Mac computer HP software. The support document also explains how to change the settings for scanning.

  Scan from OS X Lion v10.7 with full software functionality HP for HP Multifunction printers

  Failure help, you can also try:

  1 open The HP utility and select your device.
  2. based on Scan Settings open the "Scan to computer".
  3. click on the tab "scan tasks.
  4. Select the shortcut Scan allows to analyze, and then click modify.
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down list next to Cultures to and set as letter
  7. click OK and try to scan the image.

  Question No. 3: Automatic Document does not work:

  Finally, in order to get your ADF, work again on your product, that I will give you some detailed troubleshooting steps. Because you have not noticed if you having paper jam errors or that the product just will not pick up paper at all in the charger, I'll give you the steps of troubleshooting for both scenarios.

  One "original jam: clear jam and press OK"Message appears.

  More than one Page at a time is nourished by the all-in-one -please only through 'three Solution: clean the automatic document feeder' of this document.

  Please let me know if the steps I have provided to resolve your problems. Good luck!