Install new Pro CC first crash at startup

Hello

Just installed cc pro Prime Minister on2 different nachines and it hangs at startup on both. Main Macjinf is Windows 7 Pro with processor i7 and 24 GB of ram and gtx 650ti video card. Any help?

Hi Alvin,

If I understand correctly, your problem has been resolved by our agent April 17. I hope that everything is going well. In this case, the resolution was as follows:

"We removed the media cache and tried to launch the application. Then invited us to connect to creative cloud. After signing in, the application open. Problem solved. »

Let us know if you have any additional questions.

Thank you

Kevin

Tags: Premiere

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