install serial number not accepted on virtual machine

I wonder if anyone can help.  I spoke with tech support and they are not "trained" to answer this question and said that I have to post on the forums.  I'm trying to enter my serial key for Adobe CS4 software installed on a virtual machine running on a new macbook pro.  I am running windows 7.  It install correctly and works as it should in the mode of trial, but he will not accept the serial number.  I get the red next to the serial number 'X' when I get it, he did the same thing when we tried other series numbers we have.  I hope that this is a solution for this so I can use my software.  Customer support has tried to delete the cache.db file and a few other things.  Any suggestion or help would be greatly appreciated!  Thanks in advance!

David

in case the problem... at least as much as we could understand, anyone trying to solve this problem, has been linked to the image that we have created from our DVD media.  Under the leadership of a certain support advanced Adobe, we uninstalled the software from the computer and then downloaded the software with the help of Adobe.  By using the downloaded software, we were able to enter the serial key and install and use the software as intended.  Hope this helps someone else.  Thanks to the Adobe support!

Tags: Illustrator

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