IOS and printer devices does not communicate properly

New printer installed 5640 on the network without problem. HP printing app installed without problem on iPhone and iPad. Printer reports ink and installed paper which is correct. Print from mobile devices start correctly, but the reports "paperless." Even with reported print paper and the printer respond by ejection of a blank sheet of paper.

I tried your suggestion and the AiO app always shows "paperless" but when I ignore this warning and start printing in any case the document prints as required apropriately (color, duplex).

Thank you for your help.

Tags: HP Printers

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