Similar Questions

• iPhone, iPad Air 2 not recognized by iTunes

  Very frustrated right now. Given that Apple's Support is not in contact with return despite requests, the story will go here. I have Windows 10, iPhone 6 + and iPad Air 2. Last weekend I was invited to and did pass to iTunes 12.5.1.21. Plugged my iPhone 6 +. Not recognized by iTunes; 'sync' gray. Tried the same thing with my iPad 2 Air. Same result. I get no error message.  Here are my troubleshooting - what I'm missing, Apple?

  1. Lightning card Checked, works fine with other devices.
  2. Rebooted PC.
  3. Rebooted IPhone.
  4. Restarted iPad Air 2.
  5. I've tried different start up sequences (start iTunes connect manually; first)
  6. Went to 'Upgrade device via Device Manager' - these devices are working properly.
  7. Updated my iPhone and iPad 2 air for iOS 10 successfully.
  8. Apple email support; 48 hours later they gave me another email address for contact.
  9. Chose the Contact Apple Support via phone option - screen "we will call you - your phone will ring at any time.  Still waiting for the phone to ring.
  10. From Discussions on Apple's site with troubleshooting tips, have tried all suggestions with no luck - If iTunes does not recognize your iPhone, iPad or iPod - Apple Support.
  11. I even opened and closed the blinds completely throughout my house to see if that would help.  Go figure.
  12. The last resort on them, says "Contact Apple support" - see #9 above.  Twice.

  Apple-Support - What should I do at this point?  I'm all ears, and Android is looking better and better during my next upgrade.

  Happy to report that I finally found a position that has fixed this. Someone has to give Community contributor turingtest2 a price, they had an incredible post in communities that have corrected my problem.  See below for the excellent suggestions.

  iOS device do not show in iTunes for Windows

  iOS device do not show in iTunes for Windows

• I found that if it becomes necessary to use time machine to return to an earlier existence to reinstall the iphoto library, if for some reason, you lose lose, then when you try to synchronize your ipad is not recognized by the computer.  As one

  I found that if it becomes necessary to use time machine to return to an earlier existence to reinstall the iphoto library, if for some reason, you lose lose, then when you try to synchronize your ipad is not recognized by the computer.  So when you try to synchronize the pictures, they are all removed from the ipad and trying to reinstall everything again.

  This may or may not work immediately.  In my case, only half the photos have been installed, and then the error message came that the rest of 9000 can be installed.

  I contacted Apple support team who has made various suggestions.  Subsequently clicking on a photo list in iTunes were all going again and pictures of 9000 then installed.  When I asked the support team what could happen I was told that it was a "glitch".  I don't like seeds they mean that there could be an error in coding somewhere.

  Here me again.  I use an iMac and iPad.  I don't know why XP and iPhone came.

• MacBook is not recognized by parachuting on iPad

  Well well, boring as usual, he does not work for some reason any.

  MacBook Pro 15 retina "(mid-2012)

  iPad Mini (2013)

  Try to send a few photos from my iPad to my MacBook, the MacBook is not recognized by the iPad. The other way around is not a problem, I can see my iPad stated on the record of AirDrop on the MacBook and the transfer also works well in this direction.

  I tried several solutions, obv. Turning the air drop / disable / Bluetooth / Wifi, reset the settings on the iPad, iPad and MacBook reboot of the network, and so on, nothing works.

  The point is, maybe a month ago, everything worked perfectly in both directions, MacBook release the iPad and iPad to MacBook, just as I didn't expect. What I suspect, that is, after updating both devices with the latest operating system software, it probably stopped working as well.

  I can do to fix that? I just want to send you some pictures of the iPad for the MacBook using airdrop.

  Study it: https://support.apple.com/en-us/HT203106

• iTunes not recognizing iphone

  Hey guys, last updated itunes is not recognizing my iphone.

  Uninstalled and reinstalled iTunes several times, everything is up to date. I also tried the thing of driver device manager update, but the apple usb driver is not present even after I have reinstall and uninstall iTunes, all solutions? p.s Also running windows 10.

  Hello, you should see this article, it will help you If iTunes does not your iPad, iPhone or iPod - Apple Support

• Updated itunes 12.5.1 and iPhone not recognized now

  I upgraded to itunes 12.5.1 and now my itunes does not recognize my iphone when it's connected.  I have a new laptop with Windows 10.  Can anyone help please?  I want to save my phone before I upgarde to the new iphone 10.0 software.  Thank you!

  Hey cbaron12,

  Thank you for being a part of the communities of Apple Support.

  I understand that your iPhone is not recognized in iTunes on your Windows PC.  It of a good idea to always backup your iPhone, so in order to get this problem solved, please follow the steps in the link below.

  If iTunes does not recognize your iPhone, iPad, or iPod

  See you soon.

• My program iTunes windows is not recognizing my iPhone more than 6 s

  I have installed ios 10 but my iPhone 6 s more is stuck in recovery mode and my iTunes account is not recognizing the device to complete the update or restore.

  The first thing to do is to make sure you are using iTunes 12.5.1, like this version, released on September 13, 2016, are the first to recognize and prepare for iOS 10 version.

  Next:

  If iTunes does not recognize your iPhone, iPad or iPod - Apple Support

• New Ipod nano is not recognized on laptop

  Bought a new Ipod Nano (my old one fell; broken screen).  I have the latest version of ITunes on my laptop HP Envy.  My sync iPhone without any problem. my old ipod nano also syncs.  A did the device synchronization Tests. Results: No Ipod Touch, IPhone or Ipad found.  I can also scroll to the clock and the parameters of the IPod Nano. I need help from the community before I call Apple.  Thank you

  Hello pamelafromsonora,

  Thank you for using communities of Apple Support.

  According to your post, I see that your new iPod nano is not recognized by iTunes on your Windows PC, and you cannot scroll through the settings of the clock on your iPod. I know how it is important to ensure that you can connect your iPod to your computer/iTunes and use all the features. I'll be more than happy to help you with this.

  Use the article If iTunes does not your iPad, iPhone or iPod and follow these steps to see if iTunes recognizes the device, specifically these sections:

  When iTunes on your computer doesn't recognize not the connected device, follow these steps. Try again after each step:

  1. Make sure that you have the latest version of iTunes that works with your computer.
  2. Check that you have the latest version of the software on your Mac or your Windows PC.
  3. Make sure that your device is turned on.
  4. If you see a trust this computer alert, unlock your device and press trust. If you still see the alert, you may need to reset your lockdown folder.
  5. Unplug all accessories USB from your computer except for your device. Try every USB port to see if it works. Then try another USB Apple cable.
  6. Restart your computer and your iPhone, iPad or iPod.
  7. To see if your device needs service, try another computer. If you have the same problem again, contact The Apple support.

  If you are using a Windows PC

  1. Open Device Manager by following the steps for the version of Windows that you have:
     • Windows 10: Click the search box in the lower left corner, type Device Manager and press ENTER. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 8: loose in the right edge of the screen. Press search and enter the Manager devices, and then click Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 7: click on > Control Panel > system and Maintenance > Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
  2. Even if you do not find the Apple driver, follow the steps below, based on what you see or don't see.

  The pilot and
  No symbols

  A down arrow
  by the driver

  Exclamation or
  question mark by
  the pilot

  No Apple Mobile
  USB device driver

  You don't see symbols next to the Apple Mobile Device USB Driver

  If you do not see , , or of the Apple Mobile Device USB Driver, look for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple technical support.

  

  You see an arrow down

  If you see next to the Apple Mobile Device USB Driver, the driver with the right mouse button and choose enable from the context menu. Then if you still need help, contact contact Apple technical support.

  

  You see an exclamation point or question mark

  If you see or the Apple Mobile Device USB Driver, right click on the entry, then manually update the Apple Mobile Device USB driver.

  

  You do not see the Apple Mobile Device USB Driver

  1. Disconnect your device from your computer.
  2. Save a screenshot by pressing the Home button and sleep/wake button of the device button at the same time. The screen should Flash briefly.
  3. Reconnect your device to your computer.
  4. If you see one of these sections in the Device Manager, expand them:
     • Imaging devices
     • Other devices
     • Portable devices
     • USB Bus controllers

  Now, locate the entry that recognizes the device as a camera. You should see 'Apple IPhone', 'Apple iPad' or 'Apple iPod '. Right-click the device entry, and then manually update the Apple Mobile Device USB driver.

  If a single unknown device appears, follow these steps:

  1. Right click on the unknown device entry.
  2. Choose Properties from the context menu, and then click the Details tab.
  3. In the drop-down menu, select hardware IDS.
  4. If the ID begins with something other than USB\VID_0000 & PID_0000, go into the Device Manager and right click on the entry for device unknown, and then manually update the Apple Mobile Device USB driver.
  5. If the ID begins with USB\VID_0000 & PID_0000, then follow the remaining steps.
  6. Unplug the unit and remove all the USB devices on the computer.
  7. Shut down the computer, and then turn it back on.
  8. Reconnect the device, tests of each USB port for about 30 seconds to see if the device is recognized.
  9. Test with a different, checked 30-pins-USB or the lightning-connector-cable-USB, if they are available.

  If you still need help, contact Apple technical support.

  

  Manually update the Apple Mobile Device USB driver

  If one of the sections above directs you to this section, you should already have right click on an entry in the Device Manager. Now, follow these steps:

  1. Choose update driver software.
  2. Choose "Browse my computer for driver software."
  3. Choose "Let Me pick from a list of drivers for devices on my computer.
     
  4. Click the disk button. If this is not available, choose a category of devices such as Mobile phone or storage device, if in the list.
  5. Click Next. You should see the disk button.
  6. Click Browse and navigate to C:\Program Files\Common Apple Mobile Device Support\Drivers.
  7. Double-click the file "usbaapl. If you have a 64-bit version of Windows, this file will be called "usbaapl64". If you do not see here "usbaapl64" is not a Drivers folder, look in C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers.
  8. In the disc window, click Open, and then click Next and then click Finish.
  9. Windows installs the driver. If a message indicates that the software that you install "not passed the Windows Logo test", click on continue. You can get help with other common errors and the error code numbers in this Microsoft article.
  10. Open iTunes to make sure that iTunes recognizes your device. If not, Restart the Apple Mobile Device Service.

  Best regards.

• 7G not recognized by iTunes iPod

  Since I bought a new PC that runs Windows 10, iTunes does not recognize my iPhone not 5 or my two 7G iPod nanos. It does not recognize my iPod nano 3G. All my devices are recognized on a different PC, so they are not defective. I tried help Apple, followed by dozens and dozens of suggestions on Google and YouTube, paid a technician for 2 hours and he has been unable to fix. I explained the problem to two University IT student and that they could not offer suggestions, I have not already tried. I am ready to buy the latest iPod if Apple guarantees that I can return it if iTunes on my PC will not recognize it.

  Hi profecto.

  Thank you for using communities Support from Apple!

  I understand that iTunes is not recognizing many of your devices, the iPhone 5 and the two iPod nanos (7th generation) when you connect it to your computer running Windows 10. We know how frustrating situations like this can be, especially since your iPod nano (3rd generation) is recognized. We are here to help.

  Looks like you did a lot of troubleshooting already.  But without knowing what you have done, I suggest you work through the steps in the order listed in the resources below:

  If iTunes does not recognize your iPhone, iPad or iPod - Apple Support

  See you soon!

• ID of Touch not recognized

  on 9.3.1 iPhone 6 after a few uses, Touch ID is not recognized and I have to enter my fingerprint again. It's the last numbers.

  Contact ID can sometimes be difficult. Moisture or debris can make a malfunction. I suggest the Home Cleaning button gently and then re-entering several fingerprints again. If this does not help, it may be defective and you may need to take the phone to an Apple Retail Store for evaluation.

  See the last section of this article: ID use touch on iPhone and iPad - Apple Support

• iPod Touch is not recognized by iTunes

  I did everything in the support pages, but he has yet to recognize my iPod. I tried different cables, ports, computers (it is taken over by other computers with the same iTunes), I uninstalled iTunes several times. I get a prompt my iPod on my laptop is looking to access the photos and videos of my iPod. I always agree (or allow the option says) I'm starting to think that it maybe that my computer can access only the pictures and videos on my iPod and that maybe why iTunes is not pick it up. I have movies on my iPod to my iTunes in sync but I'm really grasp what either. I used the same computer connection, iTunes and iPod for about a year and all of a sudden it happens. I have no idea why this is happening.

  I also posted this topic, subject badly too, help with pointing me in the direction that will be helpful too.

  Help, please

  Try the following:

  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Bus USB Controllers > Apple Mobile Device USB Driver.
     It is also possible that the device may appear under imaging devices, portable devices or other devices or as a device USB of MTB.
  4. Right-click and select software update of the driver...
  5. Click Browse my computer for driver software
  6. Go to C:\Program Files\Common Apple Mobile Device Support\Drivers or
     C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers
  7. Click on let me pick from a list of drivers for devices on my computer
  8. Click on Apple Mobile Device USB Driver
  9. Click Next, then close and exit the Device Manager

  Or try the iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

  If not try a complete tear down and rebuild iTunes in accordance with the resolution of the problems with iTunes for Windows updates.

  TT2

• Apple not recognized with the new update ID

  What now, after the update

  Apple not recognized with the new update ID!

  I have the same question. The user and the password are ok because I can log in here: https://appleid.apple.com

  But after the last update my iPad say that "the apple ID or the password is incorrect."

• Pencil of Apple not recognized after update 9.21

  Hi guys

  9.21 yesterday on my ipad pro upgrade and now its telling me my apple pencil is not certified and not recognizable. It won't register for matching and will not charge because it is not recognized. Can someone tell how can I solve this please. I bought the ipad pro and apple prncil directly from apple.com when it was first released.

  Hoping someone can help

  Try a hard reset of your iPad by simultaneously pressing buttons Home and sleep/wake button until your iPad goes to the dark and restarts with the Apple logo, then release the buttons.

  Good luck!

• iPod iPhone not recognized byiTunes AMD

  I'm picking up a PC of 1 year of my son. There no iTunes installed before installed and I checked all programs like Apple, support for mobile devices etc. work. When I connect my iPod Touch or iPhone that they are not recognized by iTunes. I ran through all the help topics, but all seems fine, except devices do not display upwards. I ran diagnostics under help and he says "not found, no USB port" as well as iPod etc. The iPod and iPhone fortunately appear in the 'My Computer' menu to Windows is to see very well. How iTunes to see them? I use Windows 10 and bang iTunes to update software

  Try the following:

  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
  4. Right-click and select software update of the driver...
  5. Click Browse my computer for driver software
  6. Go to C:\Program Files\Common Apple Mobile Device Support\Drivers or
     C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers
  7. Click on let me pick from a list of drivers for devices on my computer
  8. Click on Apple Mobile Device USB Driver
  9. Click Next, then close and exit the Device Manager

  Or try the iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

  If not try a complete tear down and rebuild in accordance with the resolution of the problems with iTunes for Windows updates.

  TT2

• IPod nano not recognized by iTunes - 10 Windows

  My new iPod Nano (7th generation) is not recognized by iTunes (version 12.3.2).  Windows 10 is pleased to recognize the Nano as a USB and I can copy files to the Nano using Windows Explorer.

  When I open iTunes and connect the Nano screen Nano said that it is connected, windows 10 tells me that it is connected, but iTunes displays the message "an iPod has been detected, but it could not be identified properly.  Please disconnect and reconnect the IPod and try again. "

  Tonight, I uninstalled iTunes, followed the instructions on the Apple support site to stop and restart the "Apple Mobile Device Service".  I also uninstalled the windows drivers, the computer uses and then reinstall the drivers, but the only ones that appear are the original windows ones.

  In Device Manager, the iPod is listed in 3 places:

  Hard drives - Apple iPod USB Device

  Mobile devices - IPOD

  Apple Mobile Device USB Driver - universal series Bus controllers

  Serial - USB Mass Storage Device Bus controllers

  When I click on Player update "mobile devices - iPod" it tells me that "the driver software is up-to-date Volume filesystem driver. WPD

  All you other ideas how to solve this problem?

  Thank you

  Have you tried:

  iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

  It's the iPod touch forum. I asked that your post be moved to the iPod Nano forum