iPhone 4 is not recognized in itunes or devices. (essentially to have windows 7) Drivers must be installed/updated

Hello! This seems to be a fairly common problem, but after extensive research on the web and endless trials and errors I can still fix my problem! It makes me crazy! No pun intended. I have re-installed... restarted... reset... and I'm tired.

I have windows 8 (not sure of how it is common) thanks to my brother (he says it works similarly to windows 7 everything must be compatible with it) and it does not recognize my iphone 4. Not in my computer or itunes. In devices iphone is only listed as an unknown device next to the symbol of mobile apple. the unknown device has a yellow triangle and I have troubleshooted to find out that the USB MTP device has a driver problem. I tried to solve this problem in any way suggested online, but looks like I need to install the new driver from the manufacturer software? Would it be Apple for my iphone 4 or would it Sony or Microsoft. I don't know a lot about computers that I am just myself online teacher on the details.

By the way, I went through the system control panel and tried to update the drivers, but none of them worked.

There is also a yellow triangle on my computer laptop symbol at the top and I troubleshooted it to find that the Base system device driver is also not installed for this. I've been on the Sony Vaio Support Site and no upgrades driver seems to relate to what I need to install/upgrade to date. I'm so confused and frustrated now! Help, please! And let me know if I need to explain something better.

Hi Hannah_Christie,

With the help of Windows 8, you will need to visit Windows Developer Preview: OS general questions as Jetta48 listed.

Tags: Windows

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