is it normal for a restoration of a 5s via itunes iphone to take over plant 5 hours?

Problems with my 8 month old iphone 5 s with sound.  Apple Tech told me that it is still under warranty, but just to make sure that it is not a software problem, to do a restore to factory via itunes.  I started it over 5 hours ago and he went "on iphone software update" (took 1 h 30) to the 'preparation restore software' (3.5 hours and more) and is not spent one more.  I have a lot of pictures on my phone, but only a few applications, so this seems like a ridiculous amount of time to me. And my phone has all the latest updates on this topic.  Is this normal?

No, it shouldn't take five hours. Definitely not normal.

Take your iPhone at the Apple Store.

May be a good idea to double check the warranty > https://checkcoverage.apple.com

Tags: iPhone

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