J6480 do installs printer wireless driver

I have a J6480 which worked very well (wireless) until recently.  I decided to reinstall the driver but it will not be installed.

The wireless network test report say no problems found.  I can connect and install the printer for use through th USB but not wireless.  I tried several times and each time I get the same result... lack of detection.  My computer is a Windows Vista box.

Any ideas?

Hey,.

I would make sure that the printer is completely removed as well when performing these steps.  Have you checked in the Device Manager and the properties of the print server to make sure that the product is completely deleted the previous uninstallation?

  • Right click on computer or workstation
  • Select manage
  • Select Device Manager from the list on the left
  • Click on 'View' in the top, and then click Show hidden devices
  • Make sure that the printer is not listed in Device Manager.  If this is the case, then delete it.
  • Open devices and printers or printers and faxes
  • Right-click in the white space and select "run as administrator > Print Server Properties.
  • Select the tab drivers
  • Delete the printer drivers

Re-run the installation once it is completed.  Is this address the issue?

Jason

Tags: HP Printers

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