Just had a phone call from a person calling themselves PC Tech and must stop their go more away

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• I just had a phone call from a person who said that it is Windows

  Original title: inf junk - scam

  I just had a phone call from a person who said that it is Windows (non-Microsoft) and said I have viruses that have made some of my windows certificates expire and he would help me to restore the certificates so that I can delete the infected files.  "" I followed some of its directives, i.e. you press Start key simultaneously with the letter e R and typed in "inf junks.  It said that all of the files that were listed are infected files.  He had me so close that window and type ammyy.com who brought up a remote coelio.  I told him I was hesitant to do it, but in order to varify that it was, I would call him back.  He gave me the 'john' and phone 905-588-7942 # name.  I hope that it has not reached way triggers a virus in my being gone that far.  Any suggestions?

  Hello BruceHiggins,

  In addition information of No Mo, I have included some URLS from users who have experienced the same telephone call you under.

  Scam phone call pretending to be Windows support:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/scam-phone-call-claiming-to-be-from-Windows/193f0a33-4ad9-4a07-96eb-9a7e3debb269

  I received a phone call from someone who claims to have a Virus:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/i-received-a-phone-call-from-someone-claiming-i/4489f388-d6de-416d-9158-0079764bb001

  Thank you

  James

• I just had a phone call from microsoft/windows technical help

  I feel so stupid that I fell for this but I don't

  so my not very different history of all these other... Indian guy asked all week saying he needed emergency talk to me on the serious malicious virus on my computer. He said it was from Microsoft technical and necessary support about half an hour of my time. I asked him to ring back several times because with young children, it was never the right time. Anyway, he called again this morning and I thought I had better address this issue as it sounded quite serious, it sounded very authentic for me and in my mind, I thought that somebody to call me every day this week, he must be who he is, he said.  so he took me through a website (I think it was logmein123) and asked me to enter a code and said that his colleague would then control my computer.  which she did, all the time the guy was on the end of the phone explaining what she was doing.  She presented as andrea williams from the Manchester direction! She then spent over the next 40 minutes on my computer. towards the end the guy says ok we have identified as you can see (I could see some sort of thing report on my computer at this point) we found quite a few mistakes - we can fix these for you. OK, I said. Andrea williams then says I have to download to your computer one of these options (it then lists the 4 different but recommend the 4th option at a cost of £289 I foolishly said okay.)  a form then appeared on my computer asking for my card details name address date of birth ect - what I have briefed (BTW im currently hitting my head on the table where I'm writing this at my stupidity!)  Fortunately my beautiful Bank was on the ball and refused a payment. This was the point that they have began to have a bit narky with me.  the guy said he was going to pass me to andrea from Manchester who would talk to me in person to try to settle this payment. me thinking that I was going to talk to someone with a manchester accent... don't be stupid... .i started talking to another very Indian lady who was very rude and very impatient with me. then she said to me (Yes told me) do to ring my Bank while it took place on the line to address this issue. It was then I thought no Ive has had enough and finally, alarm bells began to ring! (all right all right I recently had two children, you know)
  !). I told him that I would call the Bank later. reluctantly, she said ok, but said she'd call me in an hour - I said all that. It's then the strange thing happened - I tried to disconnect my computer, but it forced somehow back to and typed a message saying that please let me connected disconnect.  I typed a message and said you have learned to be pleasant and able to stop everything. then (the storys stops not here oh no) it sounds me only true to his word back an hour the second later. and said - have you talked to your bank. I said yes. What did say, she said. I said, that they said that you are a crook. at this point she just freaked out at me. told me that I needed psychiatric help. so I said, and you have to find a good job and stop robbing the people hard earned money there. then she said something quite scary. She said you wait awhile and just see what we are capable of... I hung up and then cause a chill went down my spine.
  Sorry to go on and give you every little detail but despite jokes he really shake me and I hope that warn you other people that these people are horrible and won't stop not stalking you until they get what they want, even when they have been rumbled. they have no scruples or even care about their effects on people.  They you in real, and they are completely credible.  After the call I informed fraud action (UK) the 03001232040 that gives you a reference of crime and pass information to the police. I was also advised to get a reputable company computer to look at the computer where they left any damage to the computer.
  can someone advise in the meantime if I need to do anything with regard to my computer, like most I'm now worried that they have endangered the security of my computer. also can they get on my computer once again without knowing me.

  Suggest you read the following: http://ask-leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  Recommend you cancel card credit/financial accounts that could be in your computer and change all passwords and have you reformat/reinstall your operating system.

  http://Windows.Microsoft.com/en-us/Windows/help/install-reinstall-uninstall

  Your computer and information (financial or other) must be considered as a compromise. You can uninstall everything related to logmein123 (which is a program legitimate and it is doubtful that the scammers could not back into your computer), but I wouldn't recommend that you even connect to the internet until it is reformatted.

  Good luck...

• I just had a phone call from a person claiming to be microsoft saying that I had pressing problems and want me to open the event viewer... was that microsoft really do that?

  It was a real person from Microsoft or a marketing attempt? The person named name and my address (I know doesn't mean anything) and says that I have problems with viruses etc. download on my computer

  Hi Elizabeth,.

  It is definitely a scam any.  Microsoft did not communicate people this way.  Ignore them - hang up on them.  In addition to not let them connect to your system, do not allow direct you to a Web site or download anything they suggest - it can be worse than just a marketing effort and an attempt to infect, hack, get information about identity theft or otherwise affect your system (and it may be an effort to marketing as well to infect and then you sell a product to remove infections - which may or may not) not work and most likely the product itself is an infection still further or hacking).

  Good job on caution and check first.  Play well!  You yourself have potentially saved a lot of grief.  They are the same type of thing by e-mail, and Microsoft is not communicate with people that way either about this sort of thing, then ignore and junk all these messages and DO NOT open the attachments to these messages.  Just remove them completely.

  Good luck and best wishes!

• I just had a phone call from 30 minutes with the technical support of Ceylon-tech.

  Ceylon-tech said that they were trying to send windows updates to my computer, but these failed. It's true that an update rpet "impossible to update, insert the disc. So I let them take control of my computer, they showed me a list of the updates failed, they said that my mcafee analyses were not working properly, and that my computer didn't work properly even if it works fine. Finally I hung up on them, nervous, they had control of my computer? Work for microsoft? How do they know that my updates are not working?

  It's a scam!

  Do not let them into your computer, they do not work for Microsoft! Microsoft will never call you unsolicited. Now that you have left in your computer, you have things to fear. You must ensure that your computer is free of any virus or malware and you need to change all of your passwords. If you use your computer for online banking, you need to let them know as well.

  If you search these forums, you'll see a LOT of similar positions.

  I hope this helps.

  Edit - check out this site for good information and instructions.
  http://www.selectrealsecurity.com/malware-removal-Guide/

• I just had a phone call, that claims to be from Windows support online tech related to a file on my computer "" CSRSS. "." EXE"showing me the errors

  I was causing my m/c to go slowly. It's for real.  He then wanted to load a file on my m/c to help her access to improve things. I stopped him right there, he gave me his mobile number to remind him of the! He took me however the system log and showed all the errors I had accumulated on my PC seemed ok until he took me to www,windowsupport.us, and click on "Show my PC", which translates as a request to load a file 'ShowMyPC3105.exe' which I refused.  How is this true or scam?

  Hello Philip Major,.

  It is a scam. In no case download do something of this Web site and do not allow them to remotely install anything. They are only after your details (Bank, etc.) you did just denying them entry to your PC.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk |  vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Recently had a phone call from a person identified as a Microsoft employee and she warned me that my system was sending error messages

  Original title: scam?

  Recently had a phone call from an origin of the State of New York - the person identified as a Microsoft employee, and she warned me that my system was constantly sending through Microsoft error messages - asked me to press on "Control - Windows - R ' and other tasks... natch - I refused.

  Anyone know of this type of scam?

  What is and what is final potential?

  Fake phone calls to technical support

  Such unsolicited telephone calls are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for telephone calls of support or security.

  (such persons may use names other than Microsoft as well)

• I just got a phone call from a man claiming to be a tech windows

  I just got a phone call from a man claiming to be a tech of windows. He told me that he had to call me because of the high number of junk that has been downloaded and my windows updates. Is this for real?

  Hello Angiee57,

  As usual, this is another scam.

  Unless you have a support contract prepaid or you raise a support ticket with Microsoft, no Microsoft will call you about the problems with your PC.

  All these crooks are trying to do is access your PC so they can steal your personal data, which is bank details etc. Under no circumstances should allow you remote access to your PC.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• I just got a phone call from a company who said they demanded on behalf of Windows

  Original title: "I JUST HAD a CALL BY a GENTLEMAN WHO LOOKED THE ACCOUNT THEN TYPE ' EVENT .

  I just got a phone call from a company stating that they were working on behalf of Windows he asked me to turn on then press control and 'R' together - when the dialog box open to type in "EVENTS", I put the phone down - I don't want to be rude, but is this real society - I was unable to call the John company

  Hello John

  Without that society is not authentic. It's all part of a scam to gain access to your pc and steal your personal data.

  Unless you have a pre-paid with Microsoft, support contract they (Microsoft) will never contact you for problems on your PC.

  You did the right thing by hanging up on them. If that happens again, just ignore them.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• has anyone else had a phone call saying that they come from Windows and you say that you have problems with your pc?

  I just got a phone call from a female called Janice... She said she was from Windows and told me that I have a problem with my pc, and it continues to send Windows error reports? ... My pc works well. I ask for my e-mail address, she said they don't have it, but they're my only phone number! I'm old, but I know I should have to register an e-mail address with them....

  Anyone ever had this kind of calls? or is it a scam... I ended the call.

  It is a common scam. Do not give them information, do not give them access to your PC and do not go to all the websites that they suggest. One moment. See:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for calls.

  (such persons may use names other than Microsoft as well)

• I just got a phone call from a guy who said he was a member of the tech teaml windows

  I just got a phone call from a guy who told me he was technical team of windows and someone had attempted to enter into my calculation, I told her that I don't have a computer, then he asked if I had a laptop that I don't have so I told him that. I asked how he had got hold of my phone number and he said they had the info. I wanted to take this more then I asked what was wrong and he said that if I turned on my computer that he would go through it with me. I didn't believe him, but what to do? Needless to say that I hung up on him, but as I am not very computer savvy so I'm a little worried. Can anyone help please. Thank you

  It is a SCAM, you did the right thing hang up on him. He just wanted your information so he could use it for illegal purposes.

• I just got a phone call from a Jamie Johnston, of the UKcomputers.

  I just got a phone call from a Jamie Johnston, the UKcomputers saying that he has been advised by Microsoft that I have a virus in my PC and they know error messages that are sent from my PC it asked me to connect to my PC. I've been suspicious!  Does anyone know if it is authentic or not?

  I just got a phone call from a Jamie Johnston, the UKcomputers saying that he has been advised by Microsoft that I have a virus in my PC and they know error messages that are sent from my PC it asked me to connect to my PC. I've been suspicious!  Does anyone know if it is authentic or not?

  This is a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

  At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:

  1 reinstall Windows properly

  2. change all your passwords, especially those of the financial institutions and online stores.

• I just got a phone call (no number came as international) to say that Microsoft

  I just got a phone call (no number came came as international) claiming to be from Microsoft and Muicrosoft are aware that my PC has programs that can cause my PC unwanted crash. They then asked me to turn on my pc while they could repair. This looks like a scam to me. Has anyone else had this type of call. I asked a lot of questions and the appellant was very vauge but insisting my PC was going to crash. The appellant gave me a number of 1786 6001340 I asked the appellant to put all this information in an e-mail message, which he said he would. We'll see if it happens. I think it is yet another scam that other users take note.

  It is a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment. See:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for calls.

  (such persons may use names other than Microsoft as well)

• JUST GOT A PHONE CALL SAYING THAT I WAS HACKED. WANTED TO TAKE ME BUT THE THIINGS I DO. I REFUSED, THEY SAID THEY WERE BY MICROSOFT DOWN THE HACKER?

  I JUST GOT A PHONE CALL THAT MY COMPUTER HAS BEEN HACKED. HE WANTED TO TAKE ME, BUT A LOT OF THINGS. SECURITY ACCOUNT, MANAGE SECURITY, ETC., THE THING IS THAT I GOT MAD. THE ONLY THING THAT WAS WRONG WAS THAT HE CAN HARDLY SPEAK ENGLISH... SO I ROSE HUNG MAD AND HIM ON ME. I DO NOT THINK THAT THIS CAME FROM THE SUPPORT OF WINDOWS LIVE MOCROSOFT? HOW TO JOIN MICROSOFT ON THIS ISSUE?

  I JUST GOT A PHONE CALL THAT MY COMPUTER HAS BEEN HACKED. HE WANTED TO TAKE ME, BUT A LOT OF THINGS. SECURITY ACCOUNT, MANAGE SECURITY, ETC., THE THING IS THAT I GOT MAD. THE ONLY THING THAT WAS WRONG WAS THAT HE CAN HARDLY SPEAK ENGLISH... SO I ROSE HUNG MAD AND HIM ON ME. I DO NOT THINK THAT THIS CAME FROM THE SUPPORT OF WINDOWS LIVE MOCROSOFT? HOW TO JOIN MICROSOFT ON THIS ISSUE?

  No need to shout (all capital letters.)  Most modern publications using a mixture of standard uppercase and lowercase lettering unless they're trying to focus on something specific just because it is easier to read.

  You don't reach Microsoft on this issue.  It's not their problem more someone is trying to rip you off on your money is the people who printed his problem or someone trying to rip you off your car comes to the car manufacturer.  You communicate with the authorities (who will probably tell you that they can do anything with what you little information.)

  As long as you don't give them access to your computer, you're probably fine.

  If you gave any personal information or leave them on your computer - to worry.

• Has had a phone call claiming to be "Windows", claiming that my hard drive was contamintaed with viruses (s). Is this valid?

  Call from Microsoft

  Has had a phone call claiming to be "Windows", claiming that my hard drive was contamintaed with virus (s)

  They then read me coorrectly code full windows of my windows disc cover, sounds scary!

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.