Lack of hp B210a scanning: scanning Windows (WIA)

Photosmart Plus B210a with complete installation of softare HP - approved install with system on PC.

-J' have 64-bit Desktop Windows 7 Home Premium (IE9).

Problem scanning.

Have had countless installations of software HP B210: printers is good.

Scanner HP (HPScan) downloads and analysis program seems to be complete: the dose of program not open!

Diagnosis of HP.   HPPDU gives 100% for installation.

HPSDU gives two problems (default):

-Windows-scan (WIA)

-HP Twain-scan

The printer (B210a) is still new with disc / download the HP software to the same version of 22.5.

So I have a printer this dose does not work as it should: the dose of Scanner does not work.

Is there a solution to this problem?   Any help is welcome.

J.P. Connery

Have you an error when you click on hpscan? If your not getting an error when you click on hpscan, check the following:

1 Goto services.msc

2. check is windows image acquisition service is started

3. check if the Shell hardware detection service is started

4. If the service is not started or if the startup type has been disabled, and then set the startup type to automatic and start the service.

5. restart the PC.

6 try to scan.

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