Laptop crashes, freezes, stops

HP Pavilion dv7

Ran - short with DST of failure
ID #-OLN45L-5JQ74U-XDOO3A-6OU6O3
Product #-XZ286UA #ABA

Hello

The id of the error code for the disk Self Test (DST) would indicate that hard is defective and must be replaced.

If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

Kind regards

DP - K

Tags: Notebooks

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