Laptop HP Pavilion g6 - Audio is no longer working after Windows 8.1 upgrade

Hello

Product name: HP Pavilion Notebook PC g6

Operating system: Windows (just improved) 8.1

Description: There is an audio problem. Sound does not work. Issues include:

iTunes error message: iTunes has detected a problem in your audio configuration. Audio/video playback may not work correctly

youTube questions: a video will play for 1 second and then display error message

F9/F10/F11 keys do not change to the Audio settings

When I click on the Sound button (which is currently muted), the Audio playback window opens indicating that troubleshooting couldn't identify the problem.

This has happened only since I upgraded from Windows 8 for Windows 8.1 this week.

The Audio and sound in the HP Support Assistant settings are:

IDT High Definition Audio CODEC

Status: (52). (52).

Driver: stwrt64.sys

Version: 6.10.6425.0

AMD High Definition Audio Device

Status: (52). (52).

Driver: AtihdW86.sys

Version: 8.0.0.8808

Thanks for your help

Phil

Hello Pipster100,

I want to help you get this audio problem solved with your PC laptop HP Pavilion g6. So I can better help you, please provide me with the number of model/product from your laptop.

In addition, something you can try is to use Recovery Manager to restore the software and drivers. Once you open the HP Recovery Manager, install the audio driver that is listed under drivers.

Forward to your response.

Thank you

Tags: Notebooks

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