Laptop won't play CD/DVD

Insert the cd in star slot, making noise and stop when

Hello

1 how long have you been faced with this problem?
2 do you have you can all changes on the computer before this problem?
3. are you able to play video files stored on the computer?
4. this happens with some particular CD?

5. do you get an error message?

Your question does contain all the required information necessary for us to help you. Please re - write your question, this time make sure you have all the information necessary and we will try to help.

How to ask a question
http://support.Microsoft.com/kb/555375

Look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

Measures to check the application event log:

a. Click Start.
(b) in the search box type eventvwr.msc, and then on enter.
c. now, click Application in the event viewer (local).
d. now, looking for event log on the right side of the event viewer window.
http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

Tags: Windows

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