LaserJet 4250dtsnl Firmware update failed, now shows "Send Update"

I was updating several of our printers in a network using HP WebJet Admin last night and there was a (LaserJet 4250dtsnl - Q5404A) printer that had active print jobs that runs through, as the firmware has been updated.  In the WJA interface, the upgrade of the firmware hung 99% and the message on the control panel of the printer showed performing the upgrade.  Today we power cycle the printer.

He is (was) a 500/stapler connected (Q2443B) sheet that displays now an orange light and we have received a message on the sign indicating 'FIRMWARE CORRUPT ACCESSORRY externally' and ' RETURN '.  I tried to update the firmware using HOSTS (although he showed that he already had the correct version).  Same result, hanged 99%.

Power cycling the device and tried to update via USB using the easy update utility.  Once again, same result.  Engine turned off, unplugged the stacker, pulled the power cord plugged in, and the only message on the screen was 'return Upgrade.  I tried once more to send the update via the USB port, but the message "Upgrade to return" remains.

I am able to print test pages, so the printing functionality seems to work, but I did have the chance to test with a variety of documents.

As I wrote this, I found another thread that says: "go to peripheral configuration, system configuration, ramdisk, set it to Off" and try to update the firmware again to remove the message "Upgrade to return" (http://h30499.www3.hp.com/t5/Printers-LaserJet/Laserjet-4250-resend-update-after-firmware-upgrade/m-...).  I wonder if this can fix the damaged electric stackers.  Should I reconnect the electric Stacker before you make this correction, or anyone has any other suggestions?

Thank you.

While I did not set the stapler/bin, I was able to get rid of the message "Update of return" by the following steps:

Turn the printer off
Power to the printer, and when departures memory counting, press and hold the Stop button
Wait until all three lights come on

Press the green check button, then press the Menu key
Scroll to clear all the errors of the RFU and press the green check button twice
Turning the printer off, wait 10 seconds, then turn on the printer
The poster printer now ready, but to be on the safe side, I did upgrade the firmware again via the USB port.

Problem solved.

Tags: HP Printers

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