LAserJet MFP M477fdw Pro: software not install

Similar Questions

• LaserJet MFP M125nw Pro: #2 cannot install LaserJet MFP M125nw Pro because of the error "the system cannot find the file specified."

  Hello

  I struggled in the last 2 days to install my new all in one Pro LaserJet MFP M125nw. I tried almost all the stuff Google and this community offered under the heading "the system cannot find specified file", without success. My frustration is huge because I'm not really a novice when it comes to solve similar problems.

  Here is what I do and what is happening:

  I downloaded the latest version of the complete software for XP HP offers through their Web site. I tried to install the drivers through the install wizzard, then manually (used for the files in the folder 7ZXXX in the directrory temp) but no matter what I do, I get the same error again and again. In fact XP recognizes the printer and the scanner, it installs even drivers for the scanner and it works but after maybe 50 attempts in different ways, XP couldn't install the printer driver.

  Here are a few screenshots:

  http://i.imgur.com/GuGmTP2.jpg

  http://i.imgur.com/OZyFuz0.jpg

  http://i.imgur.com/2O0J3aE.jpg

  http://i.imgur.com/exAy5RG.jpg

  It's the event viewer:

  Event type: error
  Event source: MsiInstaller
  Event category: no
  Event ID: 11721
  Date: 26.6.2015 г.
  Time: 18:47:40
  User: HPREDDY-79F942C14\Yasko
  Computer: YASKO-79F942C14
  Description:
  The description for the event (11721) in Source (MsiInstaller) ID is not found. The local computer may not have the information necessary registry or message DLL files to display messages from a remote computer. You may be able to use the option/auxsource = flag to retrieve this description; For more information, see Help and Support. The following information is part of the event: product: HP Support Solutions Framework - error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your provider to support personal or package. Action: UnregisterAclmControl, location: C:\Program Files\Hp\Common\AclmControl.exe, command: /unreg; (NULL); (NULL); (NULL); (NULL);.
  Data :
  0000: 7 b 46 43 33 43 32 42 37 {FC3C2B7
  0008: 37 36 38 30 30 34 7-6800-4 2d 2d
  0010: 38 43 36 41 31 35 44 8 C 6-A15D 2D
  0018: 2D 39 44 31 30 33 31 31 - 9 D 10311
  {0020: 33 30 43 31 36 7 Dec 30 16}

  =====================================================================================

  Event type: error
  Event source: app error
  Event category: no
  Event ID: 1000
  Date: 26.6.2015 г.
  Time: 18:56:14
  User: n/a
  Computer: YASKO-79F942C14
  Description:
  Failing application plugin - container.exe, version 38.0.5.5623, failed module mozalloc.dll, version 38.0.5.5623, address 0x00001aa1 failure.

  For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
  Data :
  0000: 41 70 70 6 c 69 63 61 74 Applicat
  0008: 69 6th 6f 20 46 61 69 6 c ion Fail
  0010: 75 72 65 20 20 70 6 c 75 plu ure
  0018: 67 69 6th 2d 63 6f 6 74 gin-cont
  0020: 61 69 6 65 2nd 72 65 78 ainer.ex
  0028: 65 20 33 38 2e 30 2e 35 e 38.0.5
  0030: 2nd 35 36 32 33 20 69 6th en.5623
  0038: 20 6 d 6f 7 a 61 6 c 6 c 6f mozallo
  0040: 63 2e 64 6 c 6 c 20 33 38 38 c.dll
  0048: 30 2nd 2nd 2nd 35 35 36 32.0.5.562
  0050: 33 20 61 74 6f 20 66 66 3-off
  0058: 73 65 74 20 30 30 30 30 put 0000
  0060: 31 61 61 31 0a 1aa1 0D...

  Found the solution. The problem was that I had Microsoft .net Framework 4. After that I went back to 3.5, the driver through the installation went perfectly. Thank you guys for the effort.

• LaserJet MFP M125nw Pro: m125nw-cannot install (Win 10)

  Hello

  I have a problem with the installation of the software in Windows 10.

  

  When I open Installer, departure from the ist and he carsh. HP install stop work.

  On another computer with Windows 7, everything is OK.

  I try to clean boot, it did not help.

  The printer works, I install the drivers manually, but I can not scan via LAN, only on USB (I have also manualny install HP Scan).

  HP Scan search USB printer.

  Can I install HP Scan somehow with settings for LAN? Or the entire installation.

  Thank you.

  In %TEMP%\hpbcsiInstallReport.log

  Started hpbcsiInstaller - 2016-07-26 09:46:32.0740 *.

  [2016-07-26 09:46:31.9235] - Info - title = HP LaserJet Pro MFP M125-M126
  [2016-07-26 09:46:31.9235] - Info - ProductName = HP LaserJet MFP M125-M126 Pro
  [2016-07-26 09:46:31.9235] - Info - InstanceBuildName = St_W_FWP_Fusion15_0_Release15188_1312
  [2016-07-26 09:46:31.9235] - Info - InstanceID = c65448bc-e467-4ec7-b4a5-246697f52957
  [2016-07-26 09:46:31.9235] - Info - InstanceVersion = 15.0.15188.1312
  [2016-07-26 09:46:38.4526] - Info - BootstrapFirstLaunchTimeSeconds = 3331, 0772926
  [2016-07-26 09:46:38.4686] - Info - InstallerVersion = 6.0.0.9362
  [2016-07-26 09:46:38.4686] - Info - OSVersion = 6.2
  [2016-07-26 09:46:38.4686] - Info - OSArchitecture = X 64
  [2016-07-26 09:46:38.4686] - Info - OSServicePack =
  [2016-07-26 09:46:38.4686] - Info - OSVersionString = Microsoft Windows NT 6.2.9200.0
  [09:46:38.8432 2016-07-26] InstallationId - Info - = F90C97CA-9F75-4403-B375-5A80BBE5E6CC
  [2016-07-26 09:46:38.8432] - Info - HWFirst = false
  [2016-07-26 09:46:38.8432] - Info - stimulus = false
  [09:46:49.6104 2016-07-26] - Error - Message of Exception unhandled: Inicjator typow zgłosił wyjątek dla typu "System.Windows.Media.FontFamily.
  -Error - [09:46:49.6104 2016-07-26] Unhandled Exception stack trace:
  w System.Windows.Media.Typeface... ctor (FontFamily fontFamily, FontStyle style, stretch weight FontWeight, FontStretch)
  o MS. Internal.Text.DynamicPropertyReader.GetTypeface (DependencyObject element)
  o MS. Internal.Text.TextProperties.InitCommon (DependencyObject target)
  o MS. Internal.Text.TextProperties... ctor (target of FrameworkElement, Boolean isTypographyDefaultValue)
  w System.Windows.Controls.TextBlock.GetLineProperties)
  w System.Windows.Controls.TextBlock.EnsureTextBlockCache)
  w System.Windows.Controls.TextBlock.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Border.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Grid.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Control.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.DockPanel.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Grid.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Grid.MeasureCell (cell of Int32, Boolean forceInfinityV)
  w System.Windows.Controls.Grid.MeasureCellsGroup (Int32 cellsHead, size referenceSize, Boolean ignoreDesiredSizeU, Boolean forceInfinityV)
  w System.Windows.Controls.Grid.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  o MS. Internal.Helper.MeasureElementWithSingleChild (UIElement element, size constraint)
  w System.Windows.Controls.ContentPresenter.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Decorator.MeasureOverride (size constraint)
  w System.Windows.Documents.AdornerDecorator.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Controls.Border.MeasureOverride (size constraint)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Window.MeasureOverrideHelper (size constraint)
  w System.Windows.Window.MeasureOverride (Size availableSize)
  w System.Windows.FrameworkElement.MeasureCore (Size availableSize)
  w System.Windows.UIElement.Measure (Size availableSize)
  w System.Windows.Interop.HwndSource.SetLayoutSize)
  w System.Windows.Interop.HwndSource.set_RootVisualInternal (Visual value)
  w System.Windows.Interop.HwndSource.set_RootVisual (Visual value)
  w System.Windows.Window.SetRootVisual)
  w System.Windows.Window.SetupInitialState (Double requestedTop, Double requestedLeft, Double requestedWidth, Double requestedHeight)
  w System.Windows.Window.CreateSourceWindowImpl)
  w System.Windows.Window.SafeCreateWindow)
  w System.Windows.Window.ShowHelper (object booleanBox)
  w System.Windows.Window.Show)
  w System.Windows.Application. b__8 (Object obj)
  w System.Windows.Threading.ExceptionWrapper.InternalRealCall (delegate callback, object args, Boolean isSingleParameter)
  w System.Windows.Threading.ExceptionWrapper.TryCatchWhen (Object source, delegate callback, object args, Boolean isSingleParameter, delegate catchHandler)
  w System.Windows.Threading.Dispatcher.WrappedInvoke (delegate callback, object args, Boolean isSingleParameter, delegate catchHandler)
  w System.Windows.Threading.DispatcherOperation.InvokeImpl)
  w System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext (Object state)
  w System.Threading.ExecutionContext.runTryCode (object userData)
  w System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup (code TryCode, CleanupCode backoutCode, object userData)
  w System.Threading.ExecutionContext.RunInternal (ExecutionContext executionContext, ContextCallback callback, Object state)
  w System.Threading.ExecutionContext.Run (ExecutionContext executionContext, ContextCallback callback, Object state)
  w System.Windows.Threading.DispatcherOperation.Invoke)
  w System.Windows.Threading.Dispatcher.ProcessQueue)
  w System.Windows.Threading.Dispatcher.WndProcHook (IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean & handled)
  o MS. Win32.HwndWrapper.WndProc (IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean & handled)
  o MS. Win32.HwndSubclass.DispatcherCallbackOperation (Object o)
  w System.Windows.Threading.ExceptionWrapper.InternalRealCall (delegate callback, object args, Boolean isSingleParameter)
  w System.Windows.Threading.ExceptionWrapper.TryCatchWhen (Object source, delegate callback, object args, Boolean isSingleParameter, delegate catchHandler)
  w System.Windows.Threading.Dispatcher.WrappedInvoke (delegate callback, object args, Boolean isSingleParameter, delegate catchHandler)
  w System.Windows.Threading.Dispatcher.InvokeImpl (priority DispatcherPriority, TimeSpan timeout, Delegate method, object args, Boolean isSingleParameter)
  w System.Windows.Threading.Dispatcher.Invoke (DispatcherPriority priority, method Delegate, Object arg)
  o MS. Win32.HwndSubclass.SubclassWndProc (IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
  o MS. Win32.UnsafeNativeMethods.DispatchMessage (MSG & msg)
  w System.Windows.Threading.Dispatcher.PushFrameImpl (DispatcherFrame frame)
  w System.Windows.Threading.Dispatcher.PushFrame (DispatcherFrame frame)
  w System.Windows.Threading.Dispatcher.Run)
  w System.Windows.Application.RunDispatcher(Object ignore)
  w System.Windows.Application.RunInternal (window)
  w System.Windows.Application.Run (window)
  w HP. UserInterface.CSI.App... ctor (ILogger logger, IInstallManager installManager, IInstallerParams installerParams, IProcessStart processStart)
  w HP. UserInterface.CSI.ProductionGUI.Start)
  w HP. App.CSI.ApplicationLaunch.Start)
  w HP. App.CSI.AppStartImpl.Start (DIContainer, container)
  w HP. App.CSI.AppStart.Main (String [] args)
  [2016-07-26 09:46:49.6104] - Info - InstallStatus = FinishedFailError

  OK, I found the solution. One of my fonts have invalid timestamp:

  28820-12-28 08:17 52 272 TitilliumText25L.otf
  28820-12-28 08:17 52 736 TitilliumText25L001.otf
  28820-12-28 08:17 52 012 TitilliumText25L002.otf
  28820-12-28 08:17 52 064 TitilliumText25L003.otf
  28820-12-28 08:17 52 032 TitilliumText25L004.otf
  28820-12-28 08:17 49 904 TitilliumText25L005.otf

  https://support.Microsoft.com/pl-PL/KB/2978135

• HP LaserJet MFP M225dw Pro: Cannot install hp HP LaserJet MFP M225dw Pro software

  Using the menu scan on HP LaserJet Pro MFP M225dw, I want to be able to choose Scan to PDF, but it is not available.  I downloaded the hp for Windows 10 software but still get an error message after it gets to 99%, saying she was taking too long to install.  Any ideas?

  The fixed!

  Was connecting via a cable of good but the installation via downloaded software did not.  Had wireless and installed perfectly!  Scanning to a PDF file now!

• HP LaserJet MFP M127fw Pro: Range for install MFP HP LaserJet Pro M127fw does not work

  I have a HP LaserJet Pro MFP M127fw, I managed to connect to my office at once. It is connected to my wireless network. For some unknown reason, she has not recently, and I spent hours trying to re - install the drivers without success. The installation program will not recognize or find the wireless printer and when I use a USB cable, the software displays an error after a very long install to be cancelled because there is no other option to clear the error at the level of the 99% mark. There was no facility with the printer CD (bought new). Ideas?

  Gemini02, thanks for the post but you didn't have enough info (my fault). HP Installer errors on 99% install marks indicating that it took too much time. I have the same drivers that you said and tried your solution without success. Setup can not see even the printer on the network on a normal attempt while Windows Add printer recognizes it immediately. I gave up the HP installer who never really worked well, even on the first installation and let Windows install using the extracted files of the HP driver. In regards to the scanner, I also leave Windows Installer and if I can't use the HP interface, the Windows generic works as well.

  For your info, I'm on Windows 7 Home Premium on an HP P6820 with a Pentium Dual Core E6800 3.33 GHz CPU, 4 GB of RAM. The printer is less than 6 months old and because of the problems regular installation with the HP software installed as disappears from the active list of printers.

  Thanks for your help, but I'll stick with Windows Setup instead of the HP Installer.

• M177fw MFP: Color Laserjet MFP M177fw Pro do not leave the page logo star HP & energy and go to the home page

  I have a HP Color Laserjet Pro M177fw MFP multifunction printer.  When I power on, I get the HP & Energy Star logos on the touch screen of the printer, but then it crashes and the screen lights up.  My MacBook Pro will see the printer (I'm wired to it via a USB cable) and it will start to print, but crashes at halfway trhrough sending data from the computer to the printer.  Is there a way to reset the printer to its default settings (first anniversary)?

  Hi Audiomic,

  I can provide some measures that could help solve the problem.

  1. try to reset the printer. Powered on, unplug the power cord from the back of the printer, then wait 60 seconds. Reconnect the power cord to the printer and turn it back on the power. Wait for the printer to initialize.

  2. If the problem persists, try to download and install the latest version of the software package. The most recent update is 20160525.  You can find the update here. Click Download and follow the instructions to install the update via the USB port.

  3. If the update does not work, I recommend this HP forum thread going and asking that the support agent send you instructions to perform a NVRAM reset.

  This last step is the only way I know to do a factory reset if the screen is frozen.

• HP LaserJet MFP M127fw Pro do not print anything other than its own config

  Just bought a MFP HP LaserJet Pro M127fw.  I can't do print using any kind of connection to the printer.

  I can connect to my Ubuntu PC printer and my Android phone, but when I try to print, the job just hangs, never the slightest error, but never finished.  I tried printing from various applications, including tools HPLIP, but reports of the use of a test 'treatment' page

  When I try to print a fact sheet on the front panel of the printer, it asks me to confirm, but then nothing happens.

  I can connect to the web server of the printer, but clicking the print information button it does nothing.

  I have connected successfully with ePrint service of HP using the email address declared of the printer, but reports of the service 'problem with printer '.
  
  I don't know what else to try here.

  Hi richRemer,

  I see that you are having problems printing from the computer and the Android phone.
  I'll be happy to help you.

  Cycle power to the router and the computer.

  I would do a power reset the printer. When the printer is still lit, disconnect the power cable from the back of the printer. Then, disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable to the wall outlet first, then the back of the printer and turn on again.
  
  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector)

  Print a self test equipment. Find out what is the IP address.

  Print a Configuration report.

  I provided with the driver for Linux OS Support.

  If you still have questions please go to the page of Linux support.

  Thank you.

• HP LaserJet MFP M127fw Pro do not print

  Just bought a M127fw of MFP HP LaserJet Pro and is about to return it for a refund.

  While it will print a diagnostics page and the copier seems to work, it will not display a wireless information page, and I can't seem to print a document from my PC, phone, ePrint or any other method.

  I tried to print the information page of the front panel of the printer as well as the web server.  In both cases, clicking the button simply does nothing.  The printer displays no message indicating a problem.

  I have connected the printer to my Ubuntu PC (tried JetDirect/AppSocket and IPP), but the print job hangs just with "treatment" or "stopped".

  I have connected the printer to my Android phone, but just printing crashes.

  I have connected the printer to service of HP ePrint (using the email address listed by my printer).  Here it shows 'Problem with printer', which is my only indication that something is wrong.  The site directs me to check the front panel of the printer for more information, but there is nothing there.

  I don't know what else to try here.

  Resolved in this post: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-LaserJet-Pro-MFP-M127fw-will-not-print-anything-except/m-p/3836740/highlight/false#M52766

• LaserJet MFP M477fdw Pro: LaserJet Pro M477fdw MFP - cannot sweep off-grid PC

  Oh please can anyone help? Spent 3 hours on the phone today, a refund 2 with tech, the rest of the post sales and pre-sales who was supposed to be calling me back with a list of printers that can do what I need, but all first does not, so I called again and she promised that she would appeal before s/n and still did not! Massively unproductive day. OK rant over.

  So I bought the above and it does everything I need IF I want to rise to the printer and scanner as a pdf for printing. My old 8600 OfficeJetPro I stood there, chosen analysis, it would be as if scanning to PC / Email. / USB / Fax etc. I would say PC and scanned and sent to my PC folder on dropbox and open the pdf file automatically.

  The LaserJet printer seems no analysis like that, unless it is connected to a network folder, which tech was able to put in place. He wants only to use Windows fax and scan, which is a JPEG - no good for me.

  It may not really be so complicated and I'm sure it's possible. I tried uninstalling etc and all the drivers on the HP site but nothing worked.

  Can someone help me?

  Glenda

  Hi Glenda,

  HP Laserjet printers don't offer direct scanning to a computer like HP inkjet supply, scan to a computer can only be done by HP itself scanning software and not by the front panel of the printer.

  You can find the manual to the user below, any method of scan supported is listed (see Scan page v):

  http://h20628.www2.HP.com/km-ext/kmcsdirect/emr_na-c04636804-2.PDF

  You can go the HP from your PC only software from the Control Panel before you can only scan to a USB Flash drive, a shared network folder, a mail server, two emails or folder scan network are available for network connected device.

  Kind regards

  Shlomi

• M127fn LaserJet MFP Pro: Installation of the LaserJet MFP M127fn Pro software

  I installed the M127fn as a network printer on 5 machines without problem, MAC, Win Vista, Win 7 and Win 8.1 (2).  However on another machine, also running 8.1 Win, preparation for installation is at 73% and fails with the following: "error A problem occurred when the preparation install the software in your system."  If please restart your computer and run this installer again.  If the problem persists, please visit the web site of product support for your product. "She does it with both the software on the CD as well as the version of downloader.  I'm her disabled administrator with Norton Internet Security and Malware Bytes.  I used the uninstall on the CD several times to remove any partially installed files does not.

  Using Windows update solved the problem.  She provided 2 updates pertaining to the M127fn.

• LaserJet Pro M127fw MFP: LaserJet MFP M127fw Pro does not

  The MFP M127fw lives on my network.  It is used by several machines - Win7, Ubuntu Linux, Win10, etc.  It works fine for a while - as a few hours, but then enters a State where it will not accept any job.  A power reset always bring it back.

  This seems to happen little matter if I connect via WiFi or Ethernet.  The printer will just "deaf" to jobs.  The interface of the web server is not affected.

  I get tired of the power, deactivation / activation of routine.  What should do?

  TIA

  Martin

  The solution to this problem was to remove the router, Asus RT-N66U and return to the DPC3941T of Comcast/Xfinity/Cisco. Somehow the combination of Asus and Cisco (in transition mode) was not managing printers LaserJet network correctly.  More info on my blog.

  Thanks for your help!

  Martin

• Color LaserJet MFP M277dw Pro: Pilot error install Windows 10

  I get "error A fatal error occurred preventing use of the product" while trying to install the printer driver on a computer Windows 10. This printer was purchased at the end of 2015. I tried all the drivers from the first pilot was released and none of them work on Windows 10. I tried to install the printer driver when connected on USB and wireless.

  Hi @Andrew8811,

  There are other drivers, that you can try if you have trouble downloading the software from the HP website.

  Here are a few options to get the drivers for your printer.

  HP EasyStart

  Windows driver for an HP printer

  HP Universal print driver

  If you are still having problems installing after trying the above drivers, you will need to contact HP for further assistance.

  Contact HP:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

  I hope this helps.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• LaserJet MFP M477fdw Pro: Scanning to network Mac folder

  I tried to configure the network path to a shared folder so that I can scan directly onto my Mac. I followed the instructions:

  -created a shared folder

  -sharing of files for my user name

  -compatible with the SMB and AFP file sharing
  -Full name

  -folder path \\192.168.178.20\Scans (scans of record is in my root)

  -He gave my username and password

  No mather what I try in the path of the folder or the test fails, and I can't scan. What I am doing wrong?

  Edit: when you use the Network Setup Wizard on my other PC scanning, I can even see above on my mac. I just can not connect?

  After 2 hours frustrating to try I finally found it. My Mac has my first and last name as username and contains a space. Rename my full name for 1 Word has solved the problem.

• HP LaserJet Pro M127fw MFP: HP LaserJet MFP M127fw Pro will not copy or scan

  Our printer is used in a small office of 15 person. Scanning and copying capabilities have suddenly stopped working. We tried the following:

  1. Shooting / disconnecting device/restart
  2. Uninstall & reinstall drivers
  3. HP Print and Scan Doctor

  The HP print and Scan doctor provides these results after using the function of the difficulty of analysis:

  • Windows (WIA) Scan error: Scan process was cancelled by the user.
  • HP Twain Scan error: the scanning process was cancelled by the user.
  • HP Scan: success

  Note: I have not personally cancel the process leading to errors in scanning.

  When scanning:

  The scan dialog shows a progress bar and pages preview 0/0.

  When copying:

  Displays "Calibration" with a loading screen before returning to the home menu. Usually, there is a progress bar of the item being analyzed. The scanner itself does not react/move when you press copy.

  Thank you, Gemini02. We called HP and determined that the bulb was blown. We will get a replacement under warranty. I wonder if there are printers that can notify you when something like that happened, as when it is necessary to replace toner.

• Color laserjet m177fw mfp pro: Color LaserJet MFP M177fw Pro will not copy

  177fw will not copy.  Prints well, but won't copy B & W or color, on the bed or in the charger.  Only "calibrate" for a second, then nothing.         Please advise, thank you.

  Welcome @crisplynoots,