M127fn LaserJet MFP Pro: Installation of the LaserJet MFP M127fn Pro software

I installed the M127fn as a network printer on 5 machines without problem, MAC, Win Vista, Win 7 and Win 8.1 (2).  However on another machine, also running 8.1 Win, preparation for installation is at 73% and fails with the following: "error A problem occurred when the preparation install the software in your system."  If please restart your computer and run this installer again.  If the problem persists, please visit the web site of product support for your product. "She does it with both the software on the CD as well as the version of downloader.  I'm her disabled administrator with Norton Internet Security and Malware Bytes.  I used the uninstall on the CD several times to remove any partially installed files does not.

Using Windows update solved the problem.  She provided 2 updates pertaining to the M127fn.

Tags: HP Printers

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