LaserJet P4014 with 13,01 jams

My client has a P4014 that blocks. Their complaint for me was that when you print from tray 2 it would just hang under the toner cartridge. When I went to look, I confirmed the jam by running a Test page on paper single path, because the display said 13.01 and paper stopped about 2 "past the transfer roller, and there was not any image on the page. I confirmed that the drum was rotating.

I decided to try to print from Tray 1 paper path Test page to help isolate the problem, but also got the jam 13.01. This time, however, tray 1 would feed 2 blank pages through then the 3rd blank page stopped at halfway through the fuser unit.

I can't rule out that it could be two separate issues. I wasn't able to talk to the end user to see if they use the same tray 1.

I'm more concerned about jams from tray 2. Any ideas?

I found a supplier who would sell me a kit they called a Feeder Assembly. HP does not sell this part. It contained Assembly feed roller, the Assembly of the record, three different sensors and power contacts, mounted on the body/frame transfer roller. It was a major pain to replace (took more than 2 hours, because I had to separate the image), but it fixed the issues of the Tray 1 and 2.

Here is a picture of the old feeder assembly.

Tags: HP Printers

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