LaserJet Pro 400 (M401dn) paper jams of all trays

Our Organization has just bought a M401dn brand new, and I've been setting up out of the box. After you have configured the IP, I went to print a report. The jams from tray 2 with the message "paper jam in cartridge area. Open door and clear jam'.» I've therefore allowed and did it again. All to nothing does not; It keeps blocking. I tried to print from Tray 1 and it's the same thing; the paper is folded in almost a concertina-style and not powered through.

I put the correct paper (letter) in the printer sizes, updated its firmware, checked to see if there was that whatever it is hung in the transport of paper (not there), and I'm out of ideas. The weight of the paper I use is 20 lb (75 g/m2), which should not cause problems with transport.

We bought three M401n before, and they were easy to set up. So far, I am very far from impressed by the M401dn. Any suggestions / ideas would be gratefully received.

My first question is how recently where the unit was purchased, and you have contacted the helpline? On most hardware problems, it is best to contact phone support directly so that they can offer better, more immediate help, and they have the power to replace the unit in some cases, if necessary.

Aside from that, you were sure to check the internal parts of the machine for anything whether on-site or any debris

Let me know!

-Spencer

PS I hope you have a wonderful day!

Tags: HP Printers

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