Lightroom 5.7 upgrade will not work.

5.6 LR ran fine on my Surface Pro 2, but the upgrade ran for about 60 s and frozen.  Now it does not start at all.  Tried to reinstall (repair) twice; still not start.  I hesitate to remove the program completely for fear that I will lose the purchasing code.  Have not tried to reinstall 5.6 to 5.7.

you need your serial number.

you have only insured?

If so, you can uninstall and reinstall.  If you do you can also directly install lr, 5.7.1

Alternatively, you can retrieve it using belarc advisor,

Downloads available:

Download and installation help links Adobe

Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

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