M30 screen freezes, system hangs

I bought this laptop less than 8 weeks ago & have been facing this problem since. Basically, the screen will freeze and then display this strange form which is white with a top motif, as if someone threw a liquid on the screen. That's the best description I can give in anyway. The only way to stop the system is by holding down the power button. After that several startups ultimately go back to windows, at least up to the, it happens again.

I tried to download the latest drivers for the graphics card, but does not solve the problem.

Help please

Andrew

Hi André,.

You don't say if your laptop comes with a pre-installed OEM Windows or if you have installed your own system. Anyway, I would recommend save your data in a safe environment and then reinstalling the operating system.

If you still have the problem, I suggest that you contact a Toshiba authorized Agent of Service (see list on the website of Toshiba) and asking them to check it out because it will still be under warranty.

HTH

Tags: Toshiba

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