Mail going offline

I use an iMac and a relatively new Macbook Pro.  Both computers are set up the same and use the same network.  My Mail from Apple often goes offline on my Macbook Pro.  I have to turn off and then back on my wifi.  I also do when my internet (using Safari) freezes.  I have read several posts on this problem, but you have not seen a solution.  I posted about this earlier (impossible to find my post) and someone said it was a problem with my network.  Not sure why I have this problem on my Macbook Pro and not on my iMac, several air MacBook, iPad and iPhone.  Help, please.

Thank you.

Hi Brendan Frank,

Thank you for using communities Support from Apple. From your post, I gathered that your e-mail account in the Mail application is taken offline and also, you have problems with Safari does not, but only on the MacBook Pro not the iMac. I want to check my email on multiple devices, so I can understand your concern. I'll be happy to help you with this. I found this support article happening on some information:

If you cannot send or receive e-mail on your Mac.

In particular, this section:

If Mail indicates that your account appears to be offline
Mail will say that your account appears to be offline due to a network problem.

If you are connected to the Internet, but your account appears to be offline, your e-mail settings may not be correct. To view your current settings in Mail, choose Preferences from the mail menu, click accounts, and then select your e-mail account.
OS X will automatically use account settings appropriate for many e-mail providers. You can use the search for Mail settings to display these settings, or receive the settings from your email provider. Then compare them to the settings that you see in Mail preferences.

If your MacBook Pro has not been restarted recently, I recommend a reboot.

If Safari is slow, unresponsive, which closes unexpectedly or has other issues, this article goes on some information for the Safari issue that you are experiencing as well.

You can also test these two problems in safe mode to see if they occur. First of all, you need to add the email account in the Mail application.

Try safe mode if your Mac does not end commissioning

To return to your main user account after try safe mode, simply restart the Mac. To check if these problems are specific to the user or system-wide, you can always check this in another user account.

How to test a question in another account on your Mac.

Have a great day!

Tags: Mac OS & System Software

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