Matching remote contact Panel

Hi Expert,

I have over 200 types of SX20, C20, C40 and T3 systems with touch screen on different sites, can I change password and IP address of the lost remote without matching systems between systems and touch screen?
If I lost the match, which can be the plain remotely?

Thank you for your help

If the touch screen is connected directly to the codec, you can change the codec IP address because they are directly related to the codec and not go through the network, so that they will be fine and will not need to be paired again.

If the touch screen is connected via LAN to the codec, you need to manually enter the new IP address of the codec in the touch screen, as it is not a means of remote access to the touch screen.

Here's the Installation Guides to touch 8/10 for reference:

Touch 8 installation guide

Touch 10 installation guide

Note that your question would be better in the section of telepresence to the forums where these devices are actively discussed and others may be able to help.  Can move your message by editing at the top and by changing the categories at the bottom.

Tags: Cisco Support

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