Microsoft Mouse 5000

I'm unable to connect my mouse 5000 to my computer.  The wireless picks up the printers and others, but will not find the mouse.  I am running Windows 7.

Hello

Maybe something is wrong with the rodent - have you tried the mouse on other computers
or other mouse on this computer?

Microsoft Hardware Warranty Info.
http://www.Microsoft.com/hardware/warranties.mspx

Wireless Mouse 5000-3 year warranty
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=012&active_tab=systemRequirements

The mouse comes with a support tech 90 day of the 1st incident that was about to begin when
contact Microsoft at the number below. (Usually they will replace the mouse if it is
defective).

Hardware support of MS and warranty claims
Tech Support 1-800-936-5700 for MS Hardware.

I hope this helps.

Tags: Windows

Similar Questions

  • USB dongles for Microsoft Mouse 5000 keyboard and wireless.

    Original title: Wireless microsoft 5000 mouse

    my office user return a box full of Microsoft Mouse 5000 keyboard and wireless.
    the problem is all the usb dongle has been remove and put in a box.

    the problem:
    How can I check with dongle usb for wireless devices?

    Hi Jay,.

    Since you are faced with questions about the exact USB dongle to use with the Microsoft Wireless mouse and keyboard 5000 mouse, you can get in touch with Microsoft Hardware Support for assistance.

    How to contact Microsoft if you have questions about your hardware device.

    Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

  • Jerkyness Microsoft Mouse 5000 fixed when I remove one of the batteries.

    I posted a response on this forum in March on my Microsoft 5000 mouse is jerky because I had two anti virus running packages (not that I know of) and he improved after that I removed the Bit Defender. Well he began acting again last week and he started acting jerky again. First, I replaced the batteries and no luck. Then I tried various system settings (disabling services, stop the anti virus, etc.) also with no luck. Finally, by mistake, I took out one of the two batteries and the mouse is smooth as can be.   It seems that this mouse works fine with one battery but gets all jerky when there two batteries in it. Does anyone know how this can be?

    Hi Mho1948,

    I suggest that you contact Microsoft Hardware support for more information.

    http://www.Microsoft.com/hardware/en-us/support

  • Microsoft Mouse 5000 keyboard and wireless and portable touchpad do not work at the same time

    I have the wireless mouse and the package 5000 keyboard to use with my laptop (Windows 7 64-bit, synaptics pointer). The touchpad on my laptop does not work since I plugged the dongle and started to use my mouse and wireless keyboard. Sometimes the keyboard on my laptop no longer works. I went into my camera settings and it is said that the two systems work properly. I want to continue to use my touchpad when I don't have my laptop connected to the TV.

    Hello

    You can try the following steps and check:

    Method 1:

    Run the hardware and devices Troubleshooter

    Open the hardware and devices Troubleshooter

    http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

    Method 2:

    Use Device Manager to search for the hardware changes

    Use Device Manager to find the hardware changes. After your computer search the hardware changes, it can recognize the USB device connected to the USB port so that you can use the device.

    To check the hardware changes, follow these steps:

    a. click Start, type Device Manager in the start search box and press enter.
    In Device Manager, click on your computer so that it appears highlighted.
    b. click Action, and then click scan for changeson the material .
    c. the peripheral USB check to see if it works.
    d. restart the computer.

    Method 3:

    Uninstall the drivers newly connected devices and restart the computer, install the drivers for new devices and then plug the device.

    Steps to uninstall the drivers:

    a. click Start, type Device Manager in the start search box and press enter.
    b. right-click on the Microsoft wireless mouse and keyboard 5000 and click on uninstall.

    c. restart the computer.

    Now, check the status of the issue.

    It will be useful.

  • How can I change the sensitivity of the Mouse microsoft bluetooth 5000 mouse

    How can I change the sensitivity of the Mouse microsoft bluetooth 5000 mouse

    With most devices microsoft mouse, with the last installed, R.click software/drivers
    my computer, properties, Bishop of devices, expand the tree, R.click the mouse on it, properties,
    Advanced button, set the two senior settings is listed, a superior is probably
    enough. This makes the most sensitive mouse settings.

  • For Microsoft Wireless Keyboard and Mouse 5000 USB dongle

    My USB dongle for wireless and mouse 5000 keyboard broke. Where can I find a new dongle?

    Try here:

    How to replace Microsoft software or hardware, order service packs and replace product manuals

    I'm not sure that they will be able to replace the dongle only, I believe that the dongle and the material is matched or paired to work with each other, that way you don't end up controlling a mouse or a keyboard in another room...

    John

  • I can't get my Microsoft Bluetooth Notebook Mouse 5000 to connect to windows xp

    I am running windows xp

    the mouse did not come with any software

    When the computer tries to find new material, that it doesn't have to

    all solutions?

    Hello

    ·         Have you installed the latest Windows XP Service pack on the computer?

    ·         You get the error message?

    ·         Did you try the device on another computer and check if it works?

    ·         What is the brand and model of the computer?

    Method 1:

    You must have at least Windows XP SP 2 is installed on the computer. See the minimum system requirements for Microsoft Bluetooth notebook Mouse 5000 - mouse.

    http://www.Microsoft.com/hardware/en-us/p/Bluetooth-Notebook-Mouse-5000#details

    Method 2:

    Follow the shape of measures troubleshooting articles and check if it helps.

    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    http://support.Microsoft.com/kb/838398

    See also:

    Connect a Bluetooth device that are neither require a TRANSCEIVER

    http://support.Microsoft.com/kb/952818

  • Microsoft Bluetooth Notebook Mouse 5000 bluetooth service is not in the list.

    Original title: Microsoft Bluetooth Notebook Mouse 5000 bluetooth device settings problems and

    I recently bought a laptop computer Lenovo ideapad Y530 and a Microsoft Bluetooth Notebook Mouse 5000.  I can't mouse to be recognized by the application of Bluetooth device.  I can go into the control panel and I see the icon of Bluetooth device.  I can click on it, but I can't select device settings.  When I click on device settings it is just and do not return the user interface.  Also when I followed some of the suggestions in the other forums on enter the services.msc look for Bluetooth Support to ensure that it is on, that service does not appear on my list to select.  Also, it does not find the device mouse even when it is in pairing mode.

    This icon does not appear on the status bar at the bottom of the screen with the other icons either.  The WLAN icon is there but not the Bluetooth.  Is there a way for me to check to make sure that the Bluetooth is actually being run and get the mouse to work?  I have Windows VISTA with service Pack 2 on the laptop.

    Hi POW2,.

    This is the site you can download the software/driver for your mouse.   There are two 5000 mouse listed, I don't know which is yours.  Do a test to see if the problem will be solved.

    http://www.Microsoft.com/hardware/download/download.aspx?category=MK

    Let us know if this helps, Kevin
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Will be a work of Microsoft Bluetrack Wireless Mouse 5000 with a Microsoft 3000, 4000, 5000, 6000 USB mouse receiver V2.0?

    I have a Microsoft Wireless Mouse 5000 to set keyboard/mouse Bluetrack. I need a new transmitter/receiver for the mouse as the keyboard is connected to another computer and using the transmitter/receiver provided with the set. My mouse works with a different transmitter/receiver?

    Hello

    1. you have the Microsoft transceiver?

    Try the steps below to connect to Microsoft Transreciver.

    (a) press and hold the Bluetooth button on the bottom of the mouse. If your device is equipped with a battery indicator light, it flashes red/green to indicate that the device is discoverable.

    (b) on your computer, open the Bluetooth software. The Bluetooth software is usually found Control Panel in the start menu. For more information, see open the Bluetooth software below.

    (c) in the devices tab, click Add

    (d) follow the instructions that appear on the screen.

    (e) If you are prompted for a passkey, select no password. The Microsoft Bluetooth mouse devices do not work with a random passkey.

    You can see the following article for more information:

    Connect a Bluetooth device that are neither require a TRANSCEIVER

    http://support.Microsoft.com/kb/952818

    If you use a third-party receiver, you can consult the following link and check.

    http://social.answers.Microsoft.com/forums/en-us/vistahardware/thread/76eea589-C264-4e7d-81A9-9b918ef9ffe6

  • My Microsoft Wireless Mouse 5000 new scrolls only in one direction in Quicken. This seems to be the only program with problems. All the answers?

    My Microsoft Wireless Mouse 5000 new scrolls only in one direction in Quicken.  This seems to be the only program with problems. All the answers?

    Hi retiredinflorida,

    Welcome to Microsoft Vista answers Forum!
     
    It is a known issue using IntelliPoint from Microsoft and Quicken software drivers.  Both parties are aware of the problem and as soon as a hotfix or patch for this problem is available it will be displayed on the Quicken Web site so check with their website on a regular basis.
     
    However, if the Microsoft Wireless Mouse 5000 problems in other applications, you can check the links below.

    The Microsoft wireless mouse does not work as expected if:

    You may want to consider this link to fix the problem: http://support.microsoft.com/default.aspx?scid=kb; EN-US; 838398

    In the case want ot uninstall and reinstall the mouse drivrs use this link: http://www.microsoft.com/hardware/windows7/support.mspx

    Hope this information is useful.
    Let me know if it worked.

    Thank you, and in what concerns:
    Aziz Nadeem - Microsoft technical support.
    Visit our Microsoft answers feedback Forum
    http://social.answers.Microsoft.com/forums/en-us/answersfeedback/threads/ and let us know
    what you think

  • Buttons change Microsoft Bluetooth Notebook Mouse 5000

    I just bought a Microsoft Bluetooth Notebook Mouse 5000 and I have Vista on my laptop. I work my lefthanden mouse and must change thte mouse buttons. I tried to change the buttons in my control panel, but nothing happens. The mouse is not in the list of the mouse in the control panel.

    How can I change the buttons?
    Concerning
    ASTA

    Hello

    I thank you for your answer, but as I wrote above, I had already tried that. It did not work with this mouse.

    But I found an application that solved the problem. X - mouse button control. Worked like a charm.

  • Microsoft Wireless Laser Mouse 5000' now works' back (vertical) - how can I fix it?

    I had the same Microsoft Wireless Laser Mouse 5000 for a few years (using Vista) and all of a sudden today, it is backwards (vertical) - can I use it, but it's clumsy - suggestions - I tried to restart, disconnection, battery change, etc..

    I turned the mouse around - but the horizontal then runs in the background! Any ideas out there?  Thank you...

    Ideas:

    You have problems with programs
    Error messages
    Recent changes to your computer
    What you have already tried to solve the problem

    Hi teach007,

    1. did you of recent changes on the computer?

    2 when was the last time it was working fine?

    See the Microsoft articles below and try the steps mentioned them, check if it works.

    Troubleshoot a wireless mouse that does not correctly

    http://support.Microsoft.com/kb/321122

    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    http://support.Microsoft.com/kb/838398

    I hope this helps!

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Microsoft Bluetooth Notebook Mouse 5000 question

    I've been using the Microsoft Bluetooth Notebook Mouse 5000 with my laptop Sony VAIO under Vista Home Premium for almost 6 months. A few days earlier, I was transferring a file from my laptop to my phone via bluetooth while the mouse is connected. During this operation, the cursor of the mouse began to move eradically in the branch on which I show the mouse. He was slow and jerky by following my movements. I had noticed this behavior in previous proceedings, all in my phone and pc were in communication via bluetooth. To fix this issue on all other occasions, I would be simply to disable the bluetooth mouse that had completed the transfer and then turn it back on and it will behave as expected. On this occasion I hit by mistake the detectable button on the bottom of the mouse instead of the power switch. The mouse came into discoverable mode, indicated by the alternating flashes red and green battery light, and the cursor no longer responds. Then, I turned off the mouse and turned back, waiting for his execution to return to normal. However, he was always insensitive. I tried to add the mouse using the bluetooth devices Wizard, but as Research Assistant for the devices mouse is not discovered, although it is in discovery mode. So, I fixed my drivers bluetooth supplied with the laptop, but no change. Interestingly, in the device under the mouse Manager, here's my touchpad and a hid-compliant mouse, if I don't have another mouse connected. When I turn off my bluetooth power, this device disappears from Device Manager and reappears when the power is turned back on, despite the bluetooth mouse not lit. I can still communicate with my phone via bluetooth, but not the mouse. Microsoft sent me a new mouse, but I do not expect this to solve the problem, because I think it's a software problem. Someone at - it ideas? If you would like more information, I can certainly do...

    I had the same problem the year last on a Dell XT; Ms sent me a new mouse BT 5000 and still had the issue. I gave up and updates several months later and unknown, the machine worked again. Today, I tried to use it on another laptop and worked well. I went back to my XT and the red LED flashing (detection mode) is back. Now, it will not pair with a PC. I think the problem is with the mouse it self. He becomes confused and stock in a mode that is not really "detectable" or bc no BT device cannot be found. Remove the water for long periods only resets NOT to be. I finally make it work but don't know what not solved the problem but that's what I did: disconnected (off) BT on PC, which is held to discover button mouse while turning power off, battery removed from the mouse. BT on PC has and began to search for devices of BT, replaced batt in mouse and turned on, you press on discover button mouse (PC is always looking for a device), and he appeared! I chose it and the red light stopped flashing and works well.

    Note that I tried everything back several months ago on the different versions of hosts BT running on XP pro with no luck. Now I use Win7 and this procedure was performed on a Win7 OS PC which seems to be more stable. Hope this helps someone. Sorry I could not be more specific about what is perhaps the question; I still don't know! :)

  • trying to activate a new Microsoft Bluetooth Mouse 5000 to my Toshiba laptop.

    The new mouse blinks green & red, however, the laptop is not recognize bluetooth mouse.  Ran Microsoft fix the software, however, it has not solved the problem.

    Hello

    Mouse sounds like it could be defective and if so check with the vendor for a replacement.

    Also check with Toshiba support, their books online and the drivers and their forums
    to be sure, you have the BlueTooth enabled, latest drivers, as well as for known problems.

    Toshiba - Forums
    http://laptopforums.Toshiba.com/

    Toshiba - Contacts
    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/navShell.jsp?CF=su_contact

    Toshiba - drivers - access your model
    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=download

    Toshiba - Support
    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp

    =====================================

    If supported these could help.

    Hardware devices not detected or does not work - a Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    The problems with Bluetooth devices
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices

    Set up a Bluetooth compatible device
    http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device

    The problems with Bluetooth devices
    http://207.46.197.98/Windows/en-in/help/11a74104-645D-40D4-b933-bde5d15537bb1033.mspx

    How to set up a Bluetooth connection
    http://www.vista4beginners.com/how-to-setup-a-Bluetooth-connection

    The Bluetooth item in Control Panel on a Windows Vista SP2 computer does not
    as expected when you click on the element - for Windows 7 this check manually
    http://support.Microsoft.com/kb/960531/en-us

    If you need drivers try the support site for the manufacturer of your system and/or the site of the manufacturer of the real device.

    BluetoothView is a small utility that runs in the background and monitor the activity of Bluetooth technology
    devices around you. For each detected Bluetooth device, it displays the following information:
    The device name, address Bluetooth, Major Device Type, minor device Type, first detection time,
    Last detection time and more. BluetoothView can also warn when a new Bluetooth device
    is detected, by displaying a balloon in your bar tasks or playing a little beep. -FREE
    http://www.NirSoft.NET/utils/bluetooth_viewer.html

    BluetoothCL is a small console application that transforms all differential of bluetooth devices detected in
    the standard output. For each Bluetooth device, the following information is displayed: MAC
    Address, name, Major Device Type, minor device Type and possibly the name of the company of
    the device (if the external file of MAC addresses - oui.txt is provided) - FREE
    http://www.NirSoft.NET/utils/bluetoothcl.html

    ---------------------------------------------------------------------

    Add a Bluetooth device to your computer
    http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

    Add a Bluetooth device or other wireless or network device: frequently asked questions
    http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

    ---------------------------------------------------------------------

    More information of possible interest to some:

    What is a Bluetooth personal area network (PAN) network?
    http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-a-Bluetooth-personal-area-network-Pan

    Connect to a Bluetooth personal area network (PAN) network
    http://Windows.Microsoft.com/en-us/Windows-Vista/connect-to-a-Bluetooth-personal-area-network-Pan

    =======================================

    Maybe something is wrong with the rodent: (since its new if the mouse is the question
    It would be best to contact the seller for replacement)

    Microsoft Hardware Warranty Info.
    http://www.Microsoft.com/hardware/warranties.mspx

    Bluetooth Notebook Mouse 5000 - has a 3 year warranty (other versions are also 3 years old)
    http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=099

    MS material supports and warranty claims - there is a support of 90 days starting from the
    1 incident.

    Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Microsoft Bluetooth Notebook Mouse 5000 installation error: "problem installing the driver for the device software - file to install the driver for this device is missing a necessary entry.» Maybe it's because the file INF was written for windows 95 or la

    Original title: Microsoft Bluetooth Notebook Mouse 5000 install problem

    I have a LG S1 Pro Express dual computer with vista sp2. My Bluetooth Notebook mouse 5000 can be coupled to my computer, but after pairing, it will say "Device Bluetooth HID - ready to use" and "unidentified - device failed. It then opens a window saying "problem of installing the software driver for the device - driver for this device is missing a necessary entry.» Maybe it's because the file INF was written for windows 95 or later. »

    I checked some things here and read about intellipoint 7.x and installed but it still does not work. This used to work before mouse

    Hello
     
     
    The drivers that you try to install seems to be corrupted. Let us fisrt remove all traces of the software driver for this device in the Device Manager and then install the drivers from the manufacturer's Web site.
     
    Step 1.
    You can uninstall the audio drivers completely from the Device Manager and re-install from the manufacturer's Web site.
    I would also recommend to check if there are Windows updates for this device.
     
    Step 2.
    Here is the link to download the latest drivers.
    http://www.Microsoft.com/hardware/download/download.aspx?category=MK
     
    Select the type of product like "Mouse" and select the product as "Notebook Optical Mouse" and your version of operating system and the language of the operating system.
     
    This page will direct you to a link to download the IntelliPoint software, which is the software of the mouse.
     
    For more information see the links below.
     
    I hope this helps.
     

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Maybe you are looking for

  • Difficulty of text input

    Whenever I'm in an area of text input in Firefox mobile, it is extremely difficult to get the text that is entered correctly. Firefox "stutters", hesitating before accepting most of the characters and will usually insert a space between each of them

  • Configuration of Tiscali email on iPad works not

    Hi, my tiscali on my iPad email stopped working with a message saying that this name or the password are incorrect. This has happened any time is spent and has been fixed by creating a new account on the ipad and turning the old accounts on idle. How

  • Satellite A110 - fails POST

    Hello Everything was fine, then he began to have some problems. Do not know why. There have been a few 'virus' downloaded but other that that, everything seemed to be good. The problem was intermittent to everything first this time seems to have beco

  • Can we build two installers (each installs different .exe) in the Labview project?

    Hello Since it has many common files between two test programs, I built two applications in a single project. Then I need to build two installers for applications accordingly. I'm having trouble to add the second request in the second installer when

  • The list of all the paths of the Subvi (expected)

    Hello I reconstruct a relatively large application (say a unique and main VI) to restore a little chunks from other builds, completely perhaps a few or several thousands of VI.  The nomenclature of hierarchy of folder of the component of the generati