trying to activate a new Microsoft Bluetooth Mouse 5000 to my Toshiba laptop.
The new mouse blinks green & red, however, the laptop is not recognize bluetooth mouse. Ran Microsoft fix the software, however, it has not solved the problem.
Hello
Mouse sounds like it could be defective and if so check with the vendor for a replacement.
Also check with Toshiba support, their books online and the drivers and their forums
to be sure, you have the BlueTooth enabled, latest drivers, as well as for known problems.
Toshiba - Forums
http://laptopforums.Toshiba.com/
Toshiba - Contacts
http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/navShell.jsp?CF=su_contact
Toshiba - drivers - access your model
http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=download
Toshiba - Support
http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp
=====================================
If supported these could help.
Hardware devices not detected or does not work - a Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems
The problems with Bluetooth devices
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-Bluetooth-enabled-devices
Set up a Bluetooth compatible device
http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-Bluetooth-enabled-device
The problems with Bluetooth devices
http://207.46.197.98/Windows/en-in/help/11a74104-645D-40D4-b933-bde5d15537bb1033.mspx
How to set up a Bluetooth connection
http://www.vista4beginners.com/how-to-setup-a-Bluetooth-connection
The Bluetooth item in Control Panel on a Windows Vista SP2 computer does not
as expected when you click on the element - for Windows 7 this check manually
http://support.Microsoft.com/kb/960531/en-us
If you need drivers try the support site for the manufacturer of your system and/or the site of the manufacturer of the real device.
BluetoothView is a small utility that runs in the background and monitor the activity of Bluetooth technology
devices around you. For each detected Bluetooth device, it displays the following information:
The device name, address Bluetooth, Major Device Type, minor device Type, first detection time,
Last detection time and more. BluetoothView can also warn when a new Bluetooth device
is detected, by displaying a balloon in your bar tasks or playing a little beep. -FREE
http://www.NirSoft.NET/utils/bluetooth_viewer.html
BluetoothCL is a small console application that transforms all differential of bluetooth devices detected in
the standard output. For each Bluetooth device, the following information is displayed: MAC
Address, name, Major Device Type, minor device Type and possibly the name of the company of
the device (if the external file of MAC addresses - oui.txt is provided) - FREE
http://www.NirSoft.NET/utils/bluetoothcl.html
---------------------------------------------------------------------
Add a Bluetooth device to your computer
http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer
Add a Bluetooth device or other wireless or network device: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions
---------------------------------------------------------------------
More information of possible interest to some:
What is a Bluetooth personal area network (PAN) network?
http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-a-Bluetooth-personal-area-network-Pan
Connect to a Bluetooth personal area network (PAN) network
http://Windows.Microsoft.com/en-us/Windows-Vista/connect-to-a-Bluetooth-personal-area-network-Pan
=======================================
Maybe something is wrong with the rodent: (since its new if the mouse is the question
It would be best to contact the seller for replacement)
Microsoft Hardware Warranty Info.
http://www.Microsoft.com/hardware/warranties.mspx
Bluetooth Notebook Mouse 5000 - has a 3 year warranty (other versions are also 3 years old)
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=099
MS material supports and warranty claims - there is a support of 90 days starting from the
1 incident.
Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
Tags: Windows
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What's the trick to make Microsoft Bluetooth Mouse 5000 "discoverable"?
Hello
Maybe it's a bit off-topic, but I tried to get my Microsoft Bluetooth Mouse 5000 works with Windows 7 and had a question about the mouse is.
I know that to make it discoverable, you press and hold the button at the bottom and on the top light is supposed to blink red and green.
In my case, when I do that, most of the time, the light on top of the mouse will turn on/green, for a few seconds, and then turn off.
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Just after my last post, I think I found just the "top secret" handshake :)...
For the record:
(1) when you turn on the mouse, the light on top of the mouse (green). It doesn't turn on immediately, but takes a second or so.
(2) AFTER the light turns green, THEN press and hold down the button on the bottom, until the light on top starts to blink green/red, which indicates that the mouse is discoverable.
I tried the procedure above several times now and have been able to get the mouse in discoverable mode successfully every time.
I think that what I was doing wrong before, it was only I pressing me the button immediately after turn the mouse (that is, in particular, probably before the green light came).
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You can read the following article and try the steps to activate Bluetooth Support services, and then try to turn on blue tooth devices.
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http://support.Microsoft.com/kb/952818
You can also visit the following links:
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However, the update for the drivers are optional updates and drivers are provided by the manufacturer. As it was working fine before the update, you can try to do a system restore and restore settings and software to a previous date.See the section restore your PC to a previous point in time, in the following link:
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Original title: Microsoft bluetooth notebook 5000 Mouse-mouse
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Hello
1. you receive an error message?
2 have you made changes on the computer before this problem?
Method 1:
You can run the fix - it mentioned in the following link.
Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/en-us
Method 2:
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http://support.Microsoft.com/kb/321122
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http://support.Microsoft.com/kb/838398
http://www.Microsoft.com/hardware/en-us/support/troubleshooting
See also:
http://www.Microsoft.com/hardware/en-us/d/Bluetooth-Notebook-Mouse-5000
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