Microsoft technical support service

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• Microsoft Technical Support phone scam

  Hello, I recently received a call (about 5 minutes ago) from Microsoft. They claimed to be Microsoft technical support. They told me that my computer has sent a lot of warning and error messages to Microsoft. They said that messages and stuff said that my computer had downloaded malicious software malware and it could damage my system and internal hard drive. Then they told me that they did not answer me and now called for helping me solve this message. (I stopped to think about what they said because I had been having a lot of problems of slow boot and Windows taking almost 5 + minutes to start). So I played along for a while, but only for a minute. The first guy says let me connect to our senior technical specialist or something like that. Then I logged. The second guy says: "Hello my name is ___ Snyder (I remember only the family name)." They have given me in my observer of events and after I hung up with suspicion and Bishop/confidentiality. They tried to call me again, but I rejected the call. Please give me advice on this issue. I want to know if it's a scam to take over my computer and steal my identity, etc. or is it really Microsoft tries to help to fix my computer.
  Some info on the "technical support guy":
  Both were men. We had a strong accent from the Middle East while it had a slight accent Middle Easterners to it.
  One of the men claimed to be the main _ (don't remember the average Word) specialist. It was called _ (don't remember the name), said Snyder.
  Track of the location of the call. Approximate location is the New Hampshire, USA. This is as far as I know
  Help, please! Also give suggestions on anything that might be necessary to change etc.

  Hello

  Yes, it's a SCAM!

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Scams by e-mail or web: how to protect yourself - understands what to do if you
  think you've been scammed.
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  How to recognize phishing e-mails, phone calls or links
  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

  In the United States, you can contact the local police to the FBI, Attorney general, and
  consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Nor would they know if any errors
  It exists on your computer. So those are the frauds or scams to get your money or
  worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  Phone scams
  http://www.consumer.ftc.gov/articles/0076-phone-scams

  Limit unwanted calls & Emails
  http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

  National do not call registry for
  https://www.DoNotCall.gov/

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• I sent the message to microsoft technical support nearly a week ago and still no help why pay for an os without help

  screw Microsoft, bill gates and all his money from God damm

  Hello Bunnyfufu

  Please write to the Microsoft Forums.

  I'm sorry for the inconvenience caused.

  You can also let us know if you have any questions, so that the community can help you. We will be more than happy to help you.

  You can visit this link for more information:

  http://support.Microsoft.com/GP/assistsupport

  It will be useful.

  Thank you and best regards,

  Dinesh

  Microsoft technical support

  Visit our Microsoft answers feedback Forum and let us know what you think

• A phone call to Microsoft technical support trying to supposedly help to fix a PC infection

  Hello

  FYI, I received a phone call in Somerville tonight of a number blocked a man with bad English. Maybe Indian, who claims to be from Microsoft Technical support telling me that he needed me to turn on my computer to correct an infection.  He gave me 213-221-3528 recalled, I tried, but does not seem to be a real company.  I think it was a con man.

  Pete V

  When the fake malware phones
  http://blogs.technet.com/b/MMPC/archive/2013/03/06/when-fake-malware-phones.aspx

• When I run an analysis complete, there is a 'ultrww.cab' file and the computer turns off. McAfee said to contact Microsoft technical support on this subject

  When you run a full scan by McAfee, my computer comes in a file named "ultrWW.cab" and turns off.

  McAfee said to contact Microsoft technical support on this subject

  What a lame excuse.

  Make an indication where ultrWW.cab?  See this thread on a similar problem with Kaspersky AntiVirus: http://forum.kaspersky.com/index.php?showtopic=80688

  If the file that causes the problem is in a subdirectory of C:\MSOCache, you can remove the entire C:\MSOCache and all its subdirectories, but use disk cleanup (start > run > cleanmgr > OK) to do.  Read both of these items first:
  http://ask-Leo.com/whats_msocache.html
  http://support.Microsoft.com/?kbid=825933

• Receive phone calls from Microsoft Technical Support. Is it a scam?

  I continue to receive phone calls, saying they are Microsoft technical support they said that I have problems with my computer and press the windows button and r to pick up errors in the event they then gave me a code to seek this place which grew up mistakes they said then that they would pass me to a technician who would delete these for me and to speed up my compy before it crashed .i their said that I was on my way while they ring back later I'm good at persuming this is a scam and could they have already gotten access to my computer

  If the scammers already accessed your computer depends on if you gave them access to your computer.

  Suggest you read the following:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  If they call back tell the caller that you have contacted the police.

• Microsoft technical support fake

  I got a call saying they were Microsoft Technical Support, and my computer was in danger. (I could not fully understand her Indian accent)
  He also said that I had to get my computer, so that he could show me what to do - which sounded fair enough, except that I broke my computer, so I have a computer loan. And then it's all less presence. And then he hung up.
  Now, everything that I've read here, that seemed to be the scam, so thank you for having this page!
  I want just to inform you that the number used (I don't know if this is morally right) is: + 16185299140
  Might be nice if people think a lot of you.

  I'm glad you don't fall for the scam...

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  https://krebsonsecurity.com/2012/08/tech-support-phone-scams-surge/

• I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and I was tol

  I have recently installed Windows 10 free update.  Now I am unable to delete .pdf files and get the invalid error message "Function MS-DOS."  It has never been a problem with the previous Windows 8.1.  I contacted Microsoft technical support and they told me there is a problem with the .pdf application and I need to contact Adobe Acrobat. This can be corrected?

  uninstall any version of acrobat is installed.

  clean by Download Adobe Reader and Acrobat tool - Adobe Labs

  Restart your computer.

  delete all to delete pdf files.

  If this fails, it is a problem of ms.  If this attempt is successful, then reinstall your acrobat.

• Microsoft Product Support Services (C00D28B7) Windows Media Player 11

  I use a 4 month old XPS M1530 DELL with Windows Vista. And Windows Media Player 11 was already installed. I always update my computer with the latest updates for Windows and Vista.

  Hello. For a few weeks ago, I wanted to take the opportunity to see a TV program that was protected with DRM by using Windows Media Player 11 I have installed on my computer. After I chose to play this TV program with Windows Media Player 11, I got a message that I had to install an add-in to be able to view the selected program. I accepted and then.

  I never had a confirmation that it went well. And I'm still not able to see TV programs that are protected by DRM. Whenever I try to load the protected DRM content I get the same error. The error text that appears is the following (translated from the Norwegian version)

  There is a problem in the DRM (Digital Rights Management) component. Contact the Technical Support of Microsoft (C00D28B7). Windows Media Player cannot play the video and reported the error message above.

  I tried to get answers on how to solve this problem on the internet without finding any answers. Can someone please help me solve this? Please describe how, to English easy since my English could be better. I have also considered reversing this additional installation. It is to uninstall this add-on. Can someone help me to do this?

  Hi ourkid,

  Thanks for posting answers.microsoft.com

  It seems that the error log has been changed on your system.  If the DRM is used correctly, try to install this update to resolve the problem.

  http://drmlicense.one.Microsoft.com/crlupdate/en/crlupdate.html

  Thanks again for the ad at answers.microsoft.com
  Debbie
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows live messenger cat by pretending to be Microsoft technical support

  When I was on windows live messenger, someone claiming to be technical support microsoft chat with me saying that my computer is infected by worms and viruses, I need to remember who is a genuene? or not? Or someone pretending me to be technical support from microsoft, saying that my computer should be scanned with the Red safety scanner and they must be removed from the list by fax? What is a genuene?

  When I was on windows live messenger, someone claiming to be technical support microsoft chat with me saying that my computer is infected by worms and viruses, I need to remember who is a genuene? or not? Or someone pretending me to be technical support from microsoft, saying that my computer should be scanned with the Red safety scanner and they must be removed from the list by fax? What is a genuene?

  S C M

• Microsoft technical support can't help you with the faulty Modules Installer.

  I have pleasures with support by e-mail dated December 18 and the subject of some updates that caused the Windows Modules Installer to stop working.  Here are the steps that have been taken so far:

  1. reboot the failet installation service.

  2 direct download of Trustinstaller.exe and Trustinstaller.reg.

  3. transfer of support tech System Info of MSINFO32.

  4 Indentifcation updates specific causing the crash of the installer of Modules and make a direct download of them.

  5 reset Internet Explorer options and disabling third-party browser extensions.

  6 direct download of the tool.

  7 supply tech with screenshots of SFC.exe and CheckSUR.log.

  8 run the SFC/scannow command to request of the tech.  Error message received after scan 25% over that he can't finish.

  9. made by tech to perform an in Place Upgrade of my installation disks.  Update could not happen due to Windows PowerShell.

  10. made by tech to remove Windows PowerShell via "Turn Windows features on or off."  Error message that PowerShell cannot be disabled.

  11. realized by tech to modify the registry to disable the PowerShell.  In Place Upgrade always reports installed PowerShell and would not continue.

  12. looked for Windows PowerShell among the "installed updates".  There is no update labeled "Windows PowerShell" listed.

  So that is where I am now.  Windows Update did not work except for the occasional definition for Microsoft Security Essentials update since mid-December.  No security updates or patches cannot install properly by the installer of Modules of Windows crash.  I can't repair my installation of Windows because I can't uninstall Windows PowerShell.  If someone is able to help, please keep in mind that I read all the posts about how to uninstall Windows PowerShell through the registry and installed updates; None of them have worked for me; so please don't cut and paste these instructions again.

  Thanks to anyone who can help me.

  System information: Windows Vista 64-bit, SP2 top Home.

  And you were right: a trial version of Norton is installed.  I'm going to grap the Norton removal tool now.

  You should have uninstalled Norton free trialware, and then run the removal tool, BEFORE the installation of updates...

  Friday, January 21, 2011 18:59 [UTC], Robear Dyer wrote:

  VERY IMPORTANT! -Online any Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the removal tool appropriate prior to installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application...

  That being said, you have to get SP1 is installed, and then a few prerequisite updates (e.g., KB955430;) KB947821) before Windows Update will offer SP2. See...

  Windows Vista service packs are not available for installation via Windows Update
  [was: Windows Vista Service Pack 1 (maybe not) available for installation from Windows Update and is not offered by automatic updates]
  http://support.Microsoft.com/kb/948343

• When you access microsoft technical support, I get a message that the article applies to windows vista and head to the support of windows xp. However, I have installed professional vista

  Microsoft support see my installed OS windows XP. When, in fact, I have Vista for businesses. So that when I click on an article I get a message that the article does not apply to me and that I should see windows xp support

  If you don't mind, double check what Windows do you really.

  If you do not have Vista... Start > computer > toolbar, System Properties > what does say under Windows edition?

  t-4-2

• Microsoft technical support

  I got a message from MS on buying a desktop stand for $99.  Just what is this?  What this will give me beyond what I get by just "cat"?   Last month, the 'cats' were not very useful.   I feel that I work with high school students.  Thank you

  This message was fraudulent. It came not from Microsoft. MS does not call people and it does not send the offers of support.

• Microsoft Technical Support phone Scam - how did get my cell number?

  I am so happy that I have look into this after the phone call from "support"!

  Yesterday, my computer took a long time to update so I turned it off to see what has been updated.  30 minutes. later, I get a call from a Middle Eastern guy, indicating that he was from Microsoft and my computer was not send or receive updates. My first thought was how he got my number? Its a new number? And to my knowledge not connected with anything online. And the last I spoke with someone from my computer with my old cell phone number. So I was confused and shocked someone contacted me on my computer. Well I guess fortunately I didn't feel well "of female personal problems" and I broke! LOL the number was "unavailable" and I got 5 calls before his time even, so I ask was he seeking him was him calling all the day?  I just let him talk, but I heard her ask if I was by my computer o he could show me what he was talking about.

  I was actually on my computer, so I told her I was and I was not having any problem. and if its not not broken need to repair anything and it was not in my computer. Then he hung up.  So I'm

  wonder how he did get my new number and how did think I haven't update my computer? I usually let my computer do an automatic update on its own, but I think now I'll go and see what is updated. I still have the protection on my computer, I use Kaspersky and run aclean one per week. but lately its been bad driving and I just thought that its time for a new, he is 3 years old. So I'm thinking that someone already has some kind of access to my computer?

  * Also I blocked all unknown callers with the soft privacystar *.

  It is a scam and has nothing to do with Microsoft. Do not give them any information.

  They could have gotten your telephone number of 1 million different ways. After being on a marketing list, to the lists of random dialing of numbers of malware on smartphone Android phones a friend who has your stored number on it.

• A problem occurred during extraction of the digital rights management machine identification. Contact Microsoft technical support.

  I downloaded the Overdrive Media Console software for my IBM thinkpad (XP). The application downloaded successfully, but when downloading of WMA audio books at the local public library, I get the above message.  I have Media Player 11. The Overdrive app tells the user to perform a security upgrade in the Tools menu.  When you run this command, I get the above error.  All the ideas you smart people at Microsoft?

  http://www.Microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?DG=Microsoft.public.WindowsXP.General

  Above is a link to the XP newsgroups.

  This would be the place for your XP operating system with the question.

  Here is the Vista Forums.

  See you soon. Mick Murphy - Microsoft partner