Misleading marketing and £119 cancellation fees!

Similar Questions

• No warning of renewal and 50% cancellation fees!

  I just noticed that I was charged $20 / month for 4 months for the subscription of InDesign. I paid a low price for a subscription of one year in 2014. I never received notification that I would be charged $240 for a one year subscription. I don't even use the product! The customer support is said now that I can't cancel unless I pay 50% of another 8 months. The representative of the customer service just kept saying that I should have received an email, and I should have cancelled when I received it. If I do not receive it, how can I know that I am in charge! It's very convenient misleading Adobe. I am ashamed to be your customer!

  I'm sorry that the automatic renewal and the price was not clear. The launch price is for the first year, and they automatically renewed at regular price if is not canceled.

  Please ensure that you have an email associated with your account of cloud course creative then you will receive emails.

  Here is the link that shows the terms and conditions, you signed up if you want to see them again: FAQ: where can I find the terms of membership and the terms of use?

  These can also be useful:

  Please see "what is creative Cloud" and "How Cloud creations": Adobe Creative Cloud issues

  FAQ: What is the difference between an annual plan and monthly plan?

  If you have any questions, you can feel free to contact support:

  FAQ: How to contact Adobe for support?

• Adobe Stock marketing, support and practical cancellation unpleasant and misleading

  Practical marketing of Adobe Stock are misleading.  I participate in a class action against Adobe and contribute to the financing of the judicial proceedings against them.  They have the promo 'get 10 free images' misleading that they ran in all directions, and they have buried deep in the EULA cancellation fees.   They do cancel extremely difficult.  In addition, they summer hit my credit card for the fees, even if I cancelled and worked out much taxes as original as possible.   These deceptive marketing tactics are brutal and need to get more publicity.  Their wicked practices poison relations still further to the end user.

  Replied here - Re: free trial of Adobe Stock

• Adobe CC auto-renewal, cancellation fees and membership increase?

  I have subscribed to the accession of edition student creative cloud in July and was annoyed to find looking at my accounts for the last two months, I had to pay £ 21,91 for software that I have not used since July this year. When I took the subscription I was under the impression that membership was only for a year and that I would need to pay a £15.49 monthly fee. No where have I learned that the contract will be automatically renewed at the end of the year and that taxes would rise. I was disgusted therefore find the amount that fate of my account, let alone do not receive an email before the end of the annual membership fee to let me know that membership would automatically be renewed and that my fees would increase, but also the fact that when I cancelled my contract today that I should commit a penalty charge of £109.00 which is a scandalous 50% of the annual fee for apparently leaving a contract that I wasn't even not aware that I had!

  I had at the beginning of the contract for my final year at the University of Birmingham City and it was great, but after graduating in June, I was expecting just the contract ends in July, or at least receive a talking e-mail auto-renewal.

  I contacted a member of the customer service team today and they did not help the least of all, they did however try and offer me another membership! I looked around and finally found a lot of people who have had the same problem when it comes to penalty of cancellation fees and how it is difficult to leave their membership.

  I am so disappointed and angry about this, that I intend to let my University and social media know the TRUE nature of accessions from Adobe and what I discovered on the difficulty, is to cancel your membership, your membership renew automatically and never be contacted on charges increase and renewal and automatic stop membership penalty. It could just open peoples eyes like lock of the Adobe people in contracts and do not have the intention to treat your respect by keeping informed you, but rather of you surprised by the increase of taxes and fees in your bank statement!

  It would be good to know if anyone else has had these problems.

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Please see Support FAQ: how to contact Adobe for support?

  Hope that helps!

  Kind regards

  Sheena

• I cancelled my subscription to the CC more than 6 months ago and today I discovered that I had to be charged for another six months and must pay a cancellation fees of $57?

  I cancelled my subscription to the CC more than 6 months ago only used the product and today that I found out, I had to be charged for another six months and must pay a cancellation fees of $57?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• What kind of horrible company forces a user to call to cancel and then pretended like it was normal cancellation fees for a term of contract they have unilaterally renewed "automatically"?

  What kind of horrible company forces a user to call to cancel and then pretended like it was normal cancellation fees for a term of contract they have unilaterally renewed "automatically"?

  Hi Matthew.

  I thought that it might help to clarify the difference in price for creatively Cloud and payment plans.

  The annual plan is reduced because you perform a validation for an entire year, even if you make monthly payments. Because you get a cheaper than the monthly plan price, there is a penalty of cancellation at the beginning. (It works similar to many cell phone plans where you can have any commit and a monthly fee higher or longer validation and a lower rate)

  The terms can be found here: Adobe - General conditions of subscription

  The monthly plan costs a little more, but can be canceled at any month. Subscriptions renew each month/year depending on the plan until they are cancelled.

  Guinot

• CANCELLATION FEES

  CANCELLATION FEES OF $149?

  My mistake... I should have read the terms of service more closely. Then I would never have signed up for Adobe stock first place. I had a monthly account with Dollar Stock Photo, but since this service migrated to Adobe, I decided to sign up for the free 1-month trial. I forgot to cancel after the first month, but that was fine because I need multiple images for a project anyway. But then I start the cancellation process, since I will not need more images for a few months. As soon as I hit the Cancel button, I suddenly noticed the message of 'cost of cancellation '. Too late. I am struck with a price of $149.

  I was planning on joining at a later date, when I need more images. But not now...

  But again, it is my fault for not reading details. I tried to get a refund, but was rejected. I use Adobe products for over 10 years from CS2, but it's ridiculous and very bad Adobe service. I would never treat customers like this in my own business, and in the future I will only use istock and shutterstock for my image needs.

  Congratulations on this $149 you just me, Adobe. I made a mistake and you made me pay for it.

  Hi Jonp15359760,

  Please consult the General conditions of subscription for more information on cancellation fees:

  Adobe - General conditions of subscription

  Also, please contact Adobe Support for any other clarity helps:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• Adobe Stock - bad Information on cancellation fees

  Hello

  I use stock for about a year, and download sometimes this and this for a price of one-time, which I think worked very well. Now all of a sudden am I being charged every month for a subscription, and I really have no idea how it got to this point. But alas, I can admit that I can have made a mistake along the line and do not read the text printed fine which I probably would have. So I tried to cancel the subscription, but tells me that I have to pay $150 in cancellation fees? Are you kidding me?

  
  If you want to tell me that a company highly regarded as Adobe has set me up in a subscription plan where I pay $150 to get out of? It is not acceptable at all. And on top of that, I don't have access to any form of communication (Chat button is dead) to adobe, other than the (tough phone since I live in Norway) and what is underlined here on several other topics.

  Cancel my subscription for shares. This is outrageous and customer hostility at worse. Shame on you. This is not correct.

  I'm sorry you feel that way, but appreciate your honest feedback.

  Don't forget to use the remaining image credits until your subscription is cancelled entirely at the end of your billing month (September 21).

  Kind regards

  Bev

• To avoid cancellation fees?

  Is there anyway to avoid paying cancellation fees? I don't have that kind of money. I have switched to DollarStock because they went bankrupt. I can't afford to pay the 165.95. Is there an email where I can contact Adobe?

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Please cancel my subscription without cancellation fees so that I'll be able to order the new promotional offer.

  Please cancel my subscription without cancellation fees so that I'll be able to order the new promotional offer

  Go to Adobe Creative Cloud

  
  

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• Can I subscribe to creative cloud for a few months and then cancel?

  I was keen to subscribe for only a few months, while I'm at school. I wanted to pay by the month. Can I do this? If Yes, I have to pay cancellation fees?

  You can!

  Nut at the moment I'm trying to get rid of my subscription monthly and of course... Nowhere, he know how to do this.

• Ctrl + alt + delete and then cancel

  Why my computer keep freezing? I have to press ctrl + alt + delete and then cancel for his release.

  grandpa7,
  Thank you for visiting the Microsoft Answers community forum.

  Can you tell us a bit more about what's going on just as the computer crashes?  This than that when you use your computer to browse the Internet, or by running a program such as a game or office?  He does it every time he's just sitting idle?  Your computer is a laptop or a counter top and what is the make and model?

  When it freezes, bring up the Task Manager and click the processes tab to see which processes are using most of the time CPU.  What can tell you if a program or a particular process is the cause of freeze.

  One of the main reasons for this type of behavior is a virus, spyware or malware.  Run a full system scan on your computer with the help of a good virus scanner and spyware such as Microsoft OneCare: http://onecare.live.com/site/en-us/default.htm?s_cid=sah/?s_cid=sah or Trend Micro Housecall: http://housecall.trendmicro.com/.

  Alternatively, you can run the System File Checker to see if you have corrupted system files:
  To run the System File Checker tool, follow these steps:
  Click Start and type cmd in the box start the search.
  Right click on cmd in the list programs, and then click Run as administrator.
  If you are prompted for an administrator password or a confirmation, type your password or click on continue
  At the command prompt, type the following line and press ENTER:
  sfc/scannow
  When the analysis is complete, test to see if the problem you are experiencing is resolved.

  Let us know this information so that we can better help you with your problem.
  Thank you

  Gloria
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• is it possible to use a desktip mail client to access your mail and are there fees

  Is it possible to use a desktop e-mail client ot access your email and are there fees

  Yes, it is possible there are there a some different free clients. There are also paid for both clients (MS Outlook for example).

  I hope this helps.

• Hi, I would like to if sign up for package creative cloud however I already have a plan existing and already cancelled, that I might have a refund of 74,85 dollars if I continue to sign for the package of creative cloud?

  Hi, I would like to if sign up for package creative cloud however I already have a plan existing and already cancelled, that I might have a refund of 74,85 dollars if I continue to sign for the package of creative cloud?

  Please see the link to contact support:contact customer service

• What is the best color space for workflow photo where the goal is marketing and selling prints?

  What is the best color space for workflow photo where the goal is marketing and selling prints?

  The really important thing here is not work in the color space. The important thing is that you set up your calibration targets so they correspond to the document that you are printing on. This means that the white monitor should be a Visual match white paper and black monitor a match to the density of the ink max for the paper.

  But to answer the question - assuming that you print on an inkjet printer, Adobe RGB should cover most of what the printer can reproduce on a glossy paper of good quality. If you have or get a range wide screen you will also be able to see the range of the file to the screen and you can then test your profile to print with confidence that "what you see is what you get".

  Some will say that good inkjet reproduce some colors that are in fact outside the Adobe RGB, and so you have to work in ProPhoto. While technically true, this superior to Adobe RGB color range is very small and very limited and IMO a fairly minor concern.