My avatar Creative cloud disappeared and I can't re - install?
I noticed that the avatar of creative cloud had dimmed in the bar of the finder. When I opened it, it asked me to accept the new contract. I did, and then the entire application stopped and disappeared all together. I tried to re - install and an error return constantly that says: "Cannot install creative cloud because the identity of the sponsor cannot be confirmed." All I have this problem and can lend any idea?
Thank you
Hi Stephanie,
This seems to be the Mac question, can you please check if theerror message that I receive on my MacbookPro trying to install help.
Concerning
Stéphane
Tags: Adobe
Similar Questions
-
Creative cloud: Lightroom CC (2015) can not be installed!
Hello
I use the current version of th Creative Cloud CC and I would like to upgrade to Lightromm CC (2015).
The overview of the App in creative cloud propose the installation of Photoshop CC (2015), but not Lightroom 2015.
No idea why?
Thank you and best regards,
Christian
Hello
Can you please try to disconnect and reconnect:-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
Here also to inform you that in case you are on Windows 7 32 bit OS, LR is not compatible with that.
Reference:-system requirements for Adobe Lightroom for Mac OS and Windows
Hope this helps!
-
The creative cloud to Desktop App can only be installed on my Macbook pro
I bought the Photoshop + Lightroom creative cloud applications. I can download the installion for Cloud Barnard for the desktop app and I can start the installation process, but it is interrupted at halfway through with a message saying "have encountered the following problem: creative cloud desktop could not be installed. There is no evidence for any solution. I tried using Opera instead of Safari, but the same thing happens. Is there anyone who knows what is the solution for this problem? Sincerely from Lars
Rename the folder OOBE with OOBEOLD (Mac HD/Library/Application Support/Adobe/OOBE folder)
Run the Adobe cleaner ( http://helpx.adobe.com/content/dam/help/en/support/AdobeCreativeCloudC leanerTool.dmg )
Remove the Adobe application Manager/Adobe Creative cloud.
Restart the computer and redownload Adobe Creative cloud and install it.
-
Creative cloud disappeared and will not re - install
So I had to installed creative cloud and used it very well, but then it disappeared somehow. Now I tried to reinstall it but does not even open the setup.exe. I have not received any error messages or anything like that because it simply not open.
Help?
Hi Kayla_Anderson,
It seems that the exe file has been corrupted, please remove the desktop app using cleaning tool.
Uninstall the Adobe Creative Cloud desktop application
Also rename the location Adobe application manager
C:\Program Files (x 86) \Common Files\Adobe
Again try to install the creative cloud using this link.
Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud
Please check that no firewall and antivirus enabled on the computer and also you should have full administrator privileges.
Let us know if that helps.
-
I installed creative cloud without problems, then of Lr and installation for Ps gave me an error. He said tan, the program has been installed properly but a parchment was miss... The truth, I couldn't open PS. So I installed and tried all that I could. Read many pages of support and nothing... Subsequently created Cloud said so tan has not been installed, but I have the program in my PC and even with Lr. As the results I can´t open any program now and I'm paying for them. Any suggestion?
It seems that the application is installed, but it is not updated. Could you please restart the computer and try the update again. In the case of any questions/error, click details and look at the error message. Please provide us with the screenshot of the error message.
Hope this will help you.
Kind regards
Hervé Khare
-
I have a creative cloud account and downloaded it on two workstations. Can I put on my laptop under the one account?
You can install the product on the machines as much as you want. Of these machines, you can have two of them signed at the same time.
Sign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html
-
How can I renew my account Adobe Creative Cloud Lightroom and Photoshop? When I did my first signature information, it's that the renewal will be automatic.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
Hi, I'm trying to update 'Apps' in creative cloud Setup, and I'm just an endless loading spinner so I can't see or select one of my apps to update. Thanks for any help.
N ° 1)
Launch the activity monitor and force them to leave Adobe all the processes like creative cloud, CoreSunc, AAMUpdater... etc.
Step 2)
(1) right-click on the icon in the Finder, then select 'Go - To' folder.
(2) you will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")~/Library
It will open the folder of the user's library.
(3) then navigate to Application Support > Adobe > OOBE. Open the OOBE folder and Opm.db bin file.
Step 3)
1) click the icon of the Apple menu and select System Preferences, and then click Network.
(2) choose the network that is currently connected to the internet can you Ethernet or Airport (Wireless).(3) then click on the Advanced button, then click proxies.
(4) slot 'Select a Proxy Server to configure' uncheck all the proxy check the boxes, then uncheck "Use FTP Passive Mode (PASV)".
(5) then click on the Apply Now button.Restart the Adobe Creative Cloud and sign and select.
Always the same? Let me know.
-
I bought creative cloud today and it downloaded on my desktop. How can I download this on my laptop without being recharged?
Download/install the desktop application, connect and install applications subscription.
https://helpx.Adobe.com/creative-cloud/help/download-install-app.htmlCreative cloud to desktop
https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.htmlSign out, sign in | Creative office cloud app
http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.htmlInstall, update, or uninstall applications
http://helpx.Adobe.com/creative-cloud/help/install-apps.html -
I just bought edition Creative Cloud schoolgirl and her teacher and the payment has been successful, but it seems that I can only download a free trial for the entire application?
And I checked the FAQ, it says that "no serial number is required for membership or subscription plan products such as Creative clouds - the student and the teacher.» Simply sign in with your Adobe ID to activate your membership. »
However when I tried to login with my ID on Adobe Application Manager, he always says that it can't find the order and suggest me to buy a.
I really wonder how I can work through this?
Please see the links below.
- Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
- Applications creative Cloud back in test mode after an update until 2015 for CC
Also, make sure you use the right adobe ID to log in.
Hope this will help you.
Kind regards
Hervé Khare
-
I do not have a creative cloud account, but it keeps trying to install and update. How can I stop this?
Hello
CC cleaning tool could help: use of the Adobe Creative Cloud cleaning tool to solve installation problems
Kind regards
Sheena
-
I have the creative cloud (Photoshop and Lightroom) in my computer, but I had a problem of invoice, and because of that, I had to do, the association again change the registered credit card. But when I click to download shows error 82. How can I fix it?
check your account and confirm your adobe, Adobe ID id
log out and then back to your office to cc using the same adobe id allowing you to check your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-
I have a toshiba laptop which has google chrome. The laptop has already installed adobe. My question, my computer will support creative cloud so that I can use Photoshop and Illustrator? Thank you
Hi Julie
You can check the minimum specifications here:system requirements | Cloud Creative
Kind regards
Guinot
-
Hi, I would like to cancel my edition (one year) creative Cloud Ecolière and her teacher, how would I go to do this?, Hi, I would like to cancel my plan of edition (one year) Creative Cloud schoolgirl and her teacher, how can I get it?
Look through the following links and use the options by phone or chat (when available), so necessary for your situation:
Cancel your subscription or membership. Creative cloud
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.Adobe.com/thread/1703848
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
-
I installed all the applications of creative cloud ok, but I can't find to start an application, that is to say In-Design, or Photoshop. I have CS6 installed on my machine before I installed the cloud and do not uninstall CS6.
Could you please try to install if from the direct download link and check if it works?
Direct download links of Adobe CC 2014: 2014 creative cloud release | ProDesignTools
Hope this helps
Atul_Saini
Maybe you are looking for
-
High speed continuous measurement of encoder with sampling frequency of 1 kHz
I am able at all times the position of a linear encoder using a PCI-6602 counter card, and I need to know how to set up so that the counter rotating at high speed, but the data is inserted into the buffer at a frequency of 1 kHz. I am able suddenly
-
One way to approach the typedef a cluster by programming
I have a need to extract the labeltext attached to a parent typedef of various front groups. Unfortunately the strict type defs apply strictly for referenced controls labeltext. Is it possible to use a Panel control/cluster reference before addressin
-
SP2 of Vista and MSN Messenger
Just installed Vista Pack SP2 (I edition Home premium) Thursday and since then I can not connect to messenger (version 2009), and now Messenger opened yet when I clicked on the icon.This is a problem caused by SP2?, sould I restore my old SP1 configu
-
Windows always tells me that I don't have no 'scan in some time"when, in fact, I did. How can I stop it?
-
I get a flashing cursor on my laptop of Wondows Vista on initialize toward the top. By pressing F8, I can't access the menu with the Safe Mode option. I used a Windows Vista CD of manufacter another (I have a Toshiba laptop and I used a Vista for Del