my cd/dvd will not read my cd or dvd

I don't know what's wrong, but it was working fine the other day and now she even read my cd that looks like it would start the habit and then just stops. I think I have a problem driver, but not sure. I have a dell insipiron 5040. any help would be appreciated!

Hi Richyk,

I appreciate the time and effort you took to resolve the problem. Please check the steps to manually remove the filters:

Remove the filters

1. click the Start button, click on the start search box, type regedit in the box, and then click OK.

2. in the registry editor, expand the following registry path:

3 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class

Note:

To expand the registry path, click on the plus sign (+) next to each node in the left pane. When you click on the plus sign, the node expands and the appropriate registry subkeys are displayed under the node. In the registry editor, the registry subkeys appear as folders

4. under class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

5. in the right pane, click upper filters, and then click on remove.

6. click Yes when you are prompted to delete the registry value.

7. in the right pane, click low filters, and then click on remove.

8. click Yes when you are prompted to delete the registry value.

9. close the registry editor. To do this, click on quit on the file menu.

10. restart the computer.

Note: Its is advisable to make a backup of the registry before making any changes.

Please follow these steps and let us know the results, so we can advise you further.

Thanks and greetings
Sandeep P
#iworkfordell

Tags: Dell Drives

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