my computer reads the disks of game like the sims 2 double deluxe

my computer reads that I just bought a set of sims. the game was brand new and this computer has just been rebuilt fo me. can I do it myself so that I can play the games that I want to install from a disk?

Hello

·         It happens with all CD/DVD?

Method 1: try and check if the drive works with another computer.

Method 2: clean the CD or the DVD. To do this, use a disc cleaning kit. Or gently wipe the silver side of the disc with a soft and Lint cotton cloth. Do not use cloth of paper which can scratch the plastic and leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion. If the problem persists, clean the disc with a damp cloth or a commercial CD or DVD cleaning solution. Dry the disc thoroughly until you insert the disc in the drive.

Method 3: if it happens with all CD/DVD, run the fix if from the following links.

Your CD or DVD drive cannot read or write media - A Mr Fixit: http://support.microsoft.com/gp/cd_dvd_drive_problems

Diana

Microsoft Answers Support Engineer

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Tags: Windows

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