My computer won't print on my printer hp 6100

My computer was printing on my HP 6100 printer and I could print sources... of word, excel, photo, web, etc.   All of a sudden, it stopped printing from all applications.    I can print a test page and that's it.    WHY AND HOW DO A FIX THIS?

Hello, Pauline.

Try to print, and then follow the steps below.  Try printing again after each step.

Control Panel > open the printer folder

Right-click on the printer, and then select open

There the documents listed in the queue to be printed?

Click the printer in the menu

Select Cancel all Documents

Close the queue

Start > type services.msc

Click on continue in the UAC window

Scroll down to print spooler

Right-click on the spooler

Select stop

Let windows stop the spooler

Right-click on the spooler

Select start

Let Windows start the spooler

Close Services window

Start > right click on computer

Select manage

Click on continue in the UAC window

Select event viewer > Windows Logs > Application (left index finger)

Search for errors that coincide with the attempt to print

Do not close the window in order to then open the Device Manager

Post back the event ID Message, etc...

Select (left index finger) Device Manager

Click on the + sign next to the IEEE... compatible printer

Right-click on the printer and select uninstall

Click on the + sign next to imaging devices

Right-click on the printer and select uninstall

Click on the + sign next to Bus USB controllers

Right-click on the printer and select uninstall

Close the Device Manager window

Restart the computer

Windows will reinstall the drivers on reboot

Go to the manufacturer's website and select your printer from the menu.  Search for drivers updated and software.

http://h20000.www2.HP.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&TaskID=135&prodTypeId=18972&prodSeriesId=79476

Tags: Windows

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