My computer won't print on my printer hp 6100
My computer was printing on my HP 6100 printer and I could print sources... of word, excel, photo, web, etc. All of a sudden, it stopped printing from all applications. I can print a test page and that's it. WHY AND HOW DO A FIX THIS?
Hello, Pauline.
Try to print, and then follow the steps below. Try printing again after each step.
Control Panel > open the printer folder
Right-click on the printer, and then select open
There the documents listed in the queue to be printed?
Click the printer in the menu
Select Cancel all Documents
Close the queue
Start > type services.msc
Click on continue in the UAC window
Scroll down to print spooler
Right-click on the spooler
Select stop
Let windows stop the spooler
Right-click on the spooler
Select start
Let Windows start the spooler
Close Services window
Start > right click on computer
Select manage
Click on continue in the UAC window
Select event viewer > Windows Logs > Application (left index finger)
Search for errors that coincide with the attempt to print
Do not close the window in order to then open the Device Manager
Post back the event ID Message, etc...
Select (left index finger) Device Manager
Click on the + sign next to the IEEE... compatible printer
Right-click on the printer and select uninstall
Click on the + sign next to imaging devices
Right-click on the printer and select uninstall
Click on the + sign next to Bus USB controllers
Right-click on the printer and select uninstall
Close the Device Manager window
Restart the computer
Windows will reinstall the drivers on reboot
Go to the manufacturer's website and select your printer from the menu. Search for drivers updated and software.
Tags: Windows
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