My descktop 3000 usb RECEIVER is broken, what can do?

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  The new all-in-one arrived yesterday.  In the excitement, I did not notice something VERY important.  The USB receiver for the keyboard and the mouse was not in sight.  My intention was to use my old MS7000 ergonomic wireless devices, as I have arthritis very bad in my hands and the ergonomic keyboard is extremely useful.  YES, I'm a QWERTY typing with both hands!

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  You have been misinformed if your laptop was delvered with a wireless HP Clavier\souris combo.

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  http://h20574.www2.HP.com/results.htm?SID=7161714&MEID=12B63162-517B-490E-8897-FA6BBE09472E

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  http://i.ebayimg.com/00/s/NDI2WDUwMA==/z/yUkAAOxymnRSHScz/ $T2eC16J,! ygE9s7HHohuBSHSczP5J! ~~60_35.JPG

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  Noble salvation,

  After the description of the question, I understand that you have problems with your USB receiver on the computer. I'll be happy to help you with the problem.

  For you help I would be grateful if you could answer the following questions:

  1. The device is compatible with windows 7?
  2. It's working properly after you have disconnected and plug in back? You did it changes on your computer before this problem?
  3. What is the status in Device Manager?
  4. If it works much earlier?

  I suggest you to connect the USB device to a different USB port and check if it helps.

  1. If you have a desktop computer, connect the device that is not working properly in one of the USB ports on the back of the computer (ports connected directly to the motherboard).
  2. If you have a laptop, connect the device that is not working properly on a USB port on the laptop. Do not use a USB port replicator (for example, a docking station or a USB hub).

  Run the hardware and devices Troubleshooter

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  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  See the links below for more information.

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  I have a new Microsoft Wireless 2000 keyboard and plugged the USB into my computer Windows 8 and nothing happens.  No noise, no detection, nothing.  The recommendation is to check the batteries in the keyboard and get drivers, but that shouldn't matter for the dongle.  He should at least ding and try to discover what he as it does for everything else that I plug.   I downloaded the drivers and the batteries are all new.  Everything else works in the USB ports, so I think that the new dongle is just bad.

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  Hello Bphurley,

  Welcome to Microsoft Community forum.

  You can try the steps to uninstall the USB Device Manager, uninstall the drivers of device from the list of programs, and then download the latest drivers from the manufacturer's website.

  Step 1:

  Uninstall the device from Device Manager

  • Open the Device Manager
  • Expand the USB section.
  • Find the USB device.
  • Click with the right button on USB and select Uninstall.
  • Select the check box delete the driver for this device.
  • Restart the computer after the uninstall is complete.

  Step 2:

  Uninstall the drivers of device from the list of programs in the control panel

  • Click Start, select Control Panel
  • Now, click on programs and select programs and features.
  • Find the USB.
  • Right-click USB driver and select Uninstall.
  • Restart the computer after the uninstall is complete.

  Step 3:

  Download and install the latest drivers for the USB on the manufacturer's Web site

  If you can't find the proper drivers rom the manufacturer website please provide us with brand and model your computer and we will try to find the drivers available on the web.

  Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Thank you.

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• HP ENVY 27-p050na All-In-Onw: USB receiver preinstalled for keyboard/mouse wireless

  The new all-in-one happened a few days ago.

  I noticed something VERY important. The USB receiver for the keyboard and the mouse was not in view, I think that this has been pre-integrated into the all-in-one PC.

  My intention was to use my old devices wirelessly with my new PC, but I would use the new HP wireless keyboard and mouse included with the HP ENVY 27-p050na with my laptop.

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  The dongle is not integrated, but pre-installed.  Here is a picture that will help you to find:

  

  Once you find it, you can actually remove and install in one of the free USB ports outside the computer.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

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