MY DRIVE E IS NOT READING AND EJECT ALL MY DISCS

I HAVE VISTA HOME PREMIUM 32-BIT FOR COMPAQ PRESARIO LAPTOP. I TRIED TO INSTALL MY ANTIVIRUS NORTON DAY HAS BEFORE ITS EXPIRY DATE AND AS SUDDEN DRIVE MY EI DVD STOP WORKING AND LOCK ME UP SO THAT IT CAN NOT READ ANY CD OR DVD ROOM. WHAT I DID IS A COMPLETE SYSTEM RESTORE, BUT I STILL HAVE THE PROBLEM... IF KNOW ANY SOLUTION FOR THE PLEASE PROBLEM HELP ME I APPRECIATE I'M GETTING CRAZY HERE... Thank you very much!!!

Hello
 
This happens usually if the device driver is defective or is mainly due to the virus currently running on the computer.
 
To correct corruption driver, downloaded and run repair Microsoft: http://support.microsoft.com/gp/cd_dvd_drive_problems
To remove the virus currently running on the computer, visit the following site and full service scanner: http://onecare.live.com/site/en-us/default.htm
 
After launching the online scan, try to check the functionality of the CD/DVD drive.
 
Post back with the results, so that we can help you further.
 
Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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    As you can see that the report informs me that media that I inserted is unreadable, but the media is readable, I tried to many Audio CD that will play perfectly on other computers

    Just for some background information, first sign of trouble with the drive showed while trying to burn a disc on Itunes, with the message
    "The attempt to burn the disc down, an unknown error occurred (4280)."
    Since then the player dropped only Hill, in its current state, not reading anything

    I have my suspicions that the optics in the drive can be turned, and it must be replaced, but id rather know for sure before I'll come and will makes

    Any advice or solutions would be greatly appreciated
    Thank you very much for your time
    The Roo

    Hello

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    for Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
    Vista installation after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry for your CD/DVD settings
    drive from someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
    devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    ================================================================
    ================================================================

    If necessary, you can try an InPlace upgrade/repair Installation which should allow you to keep the
    programs and data backups redundant but are always a good idea.

    On-site upgrade
    http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

    This tells you how to access the System Recovery Options and/or a Vista DVD
    http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

    How to perform a repair for Vista Installation
    http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

    =============================

    And if nothing else works a new facility can assist and/or replace the CD/DVD drive.

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • CD rw-cd rom drive... not reading all discs.

    OK, so I bought a studio of dell in January. 2009... it came with a regular training who rewrote the CD and reads the DVD.  and a blue ray player.  My Blue Ray works for everything, including burning cds\dvds.  the standard drive reads cds and dvds but not CDs software, also would not read any kind of cd serious if it had music, photos, video, or software. After one of three days he would have completely read only new music CD. I didn't care to send the com for a new cdrom drive and they would eventually wipe my drive which I had installed new programs. which allow only install once. so I stopped completely to help this drive after unsuccessfully for the dell Diagnostics Web page. now im wondering if I should just replace the drive of CD-ROM. my com. said very well his work through all the tests of systems etc... Thank you

    Hello

    1. are you able to use these discs without any problem on the other computer?

    2 have. what troubleshooting steps you tried?

    I suggest you try the procedure below.

    Step 1: If you have not tried runningAutomated Troubleshooting Services, then, please try it.

    Reference:http://support.microsoft.com/gp/hardware_device_problems

    Step 2: Remove upper and lower filters.

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    322756 how to back up and restore the registry in Windows

    To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

    a. click onstart toreduce this includes this image, typeregedit in the Search box, and then clickregedit in the list ofprograms .

    Collapse this includes this imageIf you are prompted for an administrator password or a confirmation, type your password or clickcontinue.

    b. look for, and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    Warning There may be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.

    c. in the pane, clickUpperFiltersand then clickRemove.

    d. click onYes to confirm the deletion of the UpperFilters registry entry.

    e. in the pane, clickLowerFilters, and then clickRemove.

    f. clickYes to confirm the deletion of the LowerFilters registry entry.

    g. out of the Publisher of the registry, and then restart the computer.

    Note After the removal of the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall all of the programs involved. If the problem persists, contact the program vendor to determine if an update is available for the program.

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    Steps to update the driver:

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    i. click onStart, type devmgmt.msc and then on enter.

    II. expand driver CD/DVD and do a right-click on the sub item and clickUninstall.

    III. to restart the computer.

    IV. visit the manufacturer's Web site to download the latest version of the driver.

    v. install the driver, and then restart the computer so that the changes take effect.

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    http://Windows.Microsoft.com/en-us/Windows7/update-drivers-recommended-links

    Also have a look at the article below.

    http://support.Dell.com/support/topics/global.aspx/support/DSN/document?c=us&l=en&s=Gen&docid=346785

    Important note: This response contains a reference to third party World Wide Web site. Microsoft provides this information as a convenience to you. Microsoft does not control these sites and no has not tested any software or information found on these sites; Therefore, Microsoft cannot make any approach to quality, security or the ability of a software or information that are there. There are the dangers inherent in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD
    http://support.Microsoft.com/kb/952951

    Thanks and greetings
    Umesh P - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

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