T61 DVD/CD-RW drive is unable to read and hangs

Hello everyone, I hope that people still visit this area of the forums!

I put highlighted and bolded the symptoms and make them easier to find.

I recently bought a T61 6457-C15 on eBay and were in the process of setting up and customizing to my tastes. When I got the laptop, it looked as if Windows had been restored to the original state of the factory, as well as some free software, so I proceeded under this assumption. First of all, I used Windows Update to download all the updates that he could find including IE8. I wanted to have a program running on my computer before anti-virus I used a browser to access the internet. I ran IE8 and went directly to the Microsoft Security Essentials Web site and downloaded the installer. At this point, I tried to remove the Norton Internet Security pre-installed and expired using the built-in uninstall, but it failed. A message box jumped in saying that I needed to put the Norton installation disc in the CD-ROM drive so that the uninstall program can find a file of Norton support. My computer did not come with all discs, but my mothe had bought Norton 2008, so I took the disc and put it in the drive. The training started shooting immediatelyand the uninstall program found the file he was looking for in a few seconds. File support directed me to the site of Norton to get their removal tool, which has removed Norton from my system in the short term. Afterwards, I ran Microsoft Security Essentials install program and obtained MSE running on my computer before anything else.

Then I went on the Lenovo Web site and he had my automatic detection system. That took me to the support page for my system, when I went to the page «Downloads & drivers» I downloaded the connections to access and ThinkVantage Toolbox for Vista 32-bit (my OS is Vista Business 32-bit). I then used Lenovo System Update to get all the updates that are deemed necessary to Lenovo, including those for itself and the software and firmware components system. There were 35 or updates more suggest, and I trusted the software, so I started downloading all. I don't know, but I think that an update of the DVD/CD-RW drive was included in the list, but I don't remember if it's auxiliary software, drivers and firmware. After the Lenovo system update was convinced that she had all the necessary updates, I downloaded Revo Uninstaller and began to remove my computer from uneccassary and unwanted programs and cut the list of start-up. I did not touch any components Windows or ThinkVantage, and I searched each of the programs online, so I don't know I have to not delete or disable all drivers or file system or something to Lenovo. I removed mainly produced Apple and software doesn't work on my system, including an integrated camera driver (my system doesn't have a built-in camera) and third-party programs that were already missing files or otherwise unusable when I got my computer. Until now I had used a gigabit ethernet connection to download the software; I had not used the DVD/CD-RW drive with the exception of the one time wherever I mentioned earlier.

Now that I have my system set up for my taste, including customization and power settings, I started to install my first program: Command & Conquer the first decade since a DVD-ROM. When I put the disc in the drive and closed, it took a few seconds for the drive to the start and once he did, he was constantly running at high speed and I could hear the drive back quickly in perpetual motion. After a few minutes menu finally appeared disk installation, so I clicked on the button install. I waited several minutes, but nothing happened, so I tried to view the contents of the disc by going to my computer > DVD/CD-RW drive (D, right, click on and select explore menu. ) When I did, the address of the Workstation window bar began to fill with a dark and said gray progress bar "loading (D", I think that with the name of the player or drive after him.). After he took several minutes to fully complete, nothing happened. I waited a few minutes to see if anything would change, (Nothing in fact), I clicked on the X button in the upper right of the window to close. A few minutes and clicks later, the Workstation window was labeled as (not), and the window itself has become dimmed. I started the Task Manager and tried to close the my computer window, but the entire Windows desktop disappeared with her, saying that he will try to restart. Even the Task Manager became inadmissible and quit after you close the workstation. After a few minutes of watching my background (and nothing else), I've ejected the disk, and Windows Desktop reappeared immediately and acted as if nothing had ever been wrong.

I checked the Device Manager, but neither the DVD/CD-RW drive, nor any of the ATA controllers have been marked; in fact, they all said that they worked correctly with the drivers updated. I ran the diagnostics of the Toolbox ThinkVantage on the disk using a data CD, a CD and a DVD-ROM are different, but in each case, the drive failed the tests and a message jumps to the top box, saying that the discscould is not read because they have been removed or there is a hardware problem. I checked the discs that both before and after I took them out, and they were not scratched; also, all disks are made editor with a company of software or music. I restarted my computer, started the Rescue and Recovery and Ran PC-Doctor from here option. I ran the same drive read tests with the same results of failure. All the time the car was behaving in the same way he had when he did not first read a Disc. Then I removed and cleaned the drive both inside and outside with a can of compressed air. I also cleaned the ultrabay himself. Finally I tried to fix it with Microsoft Fix It, but when it is automatically ejected from the car and I put a drive, the disk was stuck in the drive and Windows frozen as before. I had to restart Windows two times (once with a BSOD) to take out the drive. When the disc has been removed the computer is back to its normal operation once more.

Please help me, my DVD/CD-RW drive is a Matshi your UJDA775, my operating system is Windows Vista Business and model number of my T61 6457-C15. I tried all the troubleshooting patches and none have worked. I tried the update drivers and using diagnostic software and they have not worked. I tried to disable drag-to-disc burning and it did not work. I have treid remove and clean the drive and that did not solve my problem. I noticed that the driver for the controller "Intel(r) ICH8M-E/M SATA AHCI" is the only related driver that can be undone, so maybe that could fix. I also wonder if a firmware change caused this, and if so, if there is any way I can cancel that. The only other difficulty I have heard of that I have not tried is changing the registry, but I hesitate to do so. I have not tried to boot from the CD drive because I have no bootable CD and I'm afraid that my computer can stay stuck in this mode. I hope someone can tell me what I can do to try to solve this problem, preferably without destroying my computer. Thank you for taking the time to read my post.

P.S. Just adding a note; I went through the stories of the Microsoft and Lenovo update and related updates only I could find were: ThinkPad BIOS update utility easy ejection, driver Intel Matrix Storager Manager for Windows (32 bit) and maybe one of the Intel chipsets Support two Vista updates. I tried to roll back the driver AHCI, but it has no effect.

Well, my problem is solved and here's how. I had some difficulty in finding how to contact technical support from Lenovo; online options directed me to the IBM support Web site, which was clearly designed for businesses. By selecting the option "Call technical assistance" on the Lenovo Web site and then selecting my country gave me a number of hotline 24/7. After about five minutes of waiting, a young boy by the name of "Tyrese" answered (I may be misspelling his name), but the connection was so bad that we could barely hear each other. Although he semed eager to help, when I told her my problem the first things he proposed were simple, like cleaning the disc, however, when I told him all my efforts, described above, to solve the problem myself and him read the paper since the diagnostic Rescue and Recovery program, after he checked against its computer database error codes quickly He said that the only solution was to launch a new drive. I was pleased to have secured such a resolution successfully appealed for support in less than fifteen minutes; Apparently, all the work that I did trying to fix it myself had paid off in a way. Unfortunately, although I tried to give my address for him, some of them stay out of the address label, which caused trouble to receive the new drive. Once I got it, I installed using the uninstall & remove (former player), stop, start, insert & install (new disc) method that I've referenced previously in this topic. I use the new drive since then without any problems, so I guess that the only solution was to replace the disk. Also, I noticed that the new drive is a Hitachi, maybe a T400/410 and T500/510 Ultrabay Slim drive, which should help to avoid the problems that other users have had with readers Matshi - ta more elders. I hope this description helps anyone else having a problem with the optical drives on the T61/61P.

Tags: ThinkPad Notebooks

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