My laptop is damaged after scanning with Onecare scanner

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  Hi Tadpolegreen,

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  Hello

  Two questions actually related to each other.

  Please, try the following:

  Make sure that the HP Solution Center is closed.

  Enter C:\Program Files (x 86) \HP\Digital Imaging\bin and search for the file hpqxmlul.dll .

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  Hi @Sajapand @ddegan

  I see that you both scan problems after upgrade to Windows 10, and I may be able to help.

  Most of the products have updated software available on the HP support Web site for Windows 10.

  I also saw a few posts that say Windows 8.1 driver works for Windows 10 as well, then you could try also.

  HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning problems. I recommend you to download and run the HP print and Scan Doctor , if she doesn't fix it automatically I would know what errors or messages that you receive.

  Do you know if you are able to scan using paint?

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  (This is the same for Windows 10, of what I said)

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  3. Click fileand then click on from a scanner or camera.
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  I look forward to hear from you!

  Thank you

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  Hello

  ·         What operating system do you use?

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