My M17x - R4 Alienware Laptop just turned off completely while on it!

My laptop is a lil over a year and all playing on it the power just went completely... BLACK... whenever I put the power cord at the back of the blue light on the power supply goes off and used to come back for a while... of suggestions because of course, it was out of warranty 2 months ago...

sharon23

... whenever I put the power cord in the back of the blue light on the power supply cord turns off and won't come back for a while...

Hello

It is usually a symptom of a faulty motherboard. Try to do a power drain follow these steps:

  1. Unplug the adapter sector and battery
  2. Press and hold the button for 30 seconds
  3. Reconnect everything and try to power on

If the problem persists, the motherboard should be replaced. You can contact Technical Support to check out-of-warranty replacement options.

Tags: Dell Products

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