Photosmart C6380 all-in-One

I have a Photosmart C6380 all-in-One printer and it's only printing colors.  It will not print black.  I just changed all the ink cartridges.  I tried unplugging everything, then speed up my system and it still will not print black.  Does anyone have any suggestions?  Thank you

Hi there, take a look at this document for some troubleshooting suggestions, especially steps 4-7 http://support.hp.com/us-en/document/c01611162

I hope that this information helps to solve the problem. All the best.

Tags: HP Printers

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