Photosmart C6380 all-in-One: Photo ink instead of printing ink (Dutch HP)

My printer keeps using ink photo instead of the printer ink, but it seems to me impossible to change. I found a solution somewhere on the forum to check the box "use black ink only" in preferences > advanced > grey but it is not this option in the Dutch version...

I have already tried several things: cleaning the printerheads, handed over to defaultsettings, try changing preferences with the HP ePrint, printermaintanence of the printingheads and cartridge, etc...

Please help me to be able to use my printer.

Welcome to the HP community @IrisvdL,

I stumbled on your post about how you cannot select this option to print in "black ink only" when you try to change the settings of the printer for you Photosmart C6380 and I wanted to answer. Although I'm not familiar with the Dutch language, I suggest you make sure you download and install the full feature software and driver on your computer to have access to all the options of the printer.

Click on this link to download the driver and software: series all-in-one printer, HP Photosmart C6300/6324 full feature software and driver

If that does not give you the option of selecting black ink only, then I would recommend contacting HP directly to see if a technical support representative can connect remotely to your computer to help others.

Testify of my answer by hitting the thumbs below and press the button "Accept as Solution" if I helped you reach a solution!

I hope this helps you!

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

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