My USB ports do not recognize my external devices

Hello

My USB ports are a complete mess. My external drive and my USB is not recognized in one of the ports, my mouse is recognized only in 2 of them, my cam and my mobile are recognized throughout. The external drive, USB key, and mouse already worked in all ports, but stopped working after I sent the PC to the store; Apparently, they did do a very good job.

Could you help me please? The main problem is that I have everything in my external drive and cannot transmit information of my laptop anywhere.

Thank you...

Hi ZukaRashid,

Thanks for the replies.

Now let's see if from the information that you have provided the best way to help.

Since you are on XP, this question would have been better served at the XP forum, but we will work with you from here to find solutions.

Here are some articles to the Knowledge Base that may apply to your situation:

  • Please do not forget to back up all critical data and create a system restore point before you follow the steps below.

Troubleshooting articles:

One or more USB devices may not work when you start your Windows XP-based computer

USB port may stop working after you remove or insert a USB device

Peripheral input USB do not work in Mode safe mode or Real Mode

For your information items:

Basics on development of device drivers universal serial bus (USB)

Please follow the troubleshooting steps that are listed in the articles and keep us informed on this issue.

I'd preferably starting with PORT USB CAN STOP of WORK AFTER YOU REMOVE or INSERT A USB DEVICE.

Thanks again for the announcement in our discussion group.

Debbie
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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