USB ports do not recognize my mouse

I have a Sony 64 bit computer with Vista. I had the same Logitech VX Nano mouse before but she had to be replaced. I also had computer problems and restored the whole system using the F10 key. Now my new mouse, who has just arrived, this is the same exact model I had before will not work. It is not recognized. The mouse is very well that it is simply not connecting to USB port somehow. I downloaded the new software on the site Lgitech and I'm trying to update my drivers having a pilot online, but nothing seems to work. I'm not a geek and I really need this mouse works because I work online on my computer. Any help would be really appreciated. Thank you.

Hi cadak,

Which of these two is the one you have?  http://www.Logitech.com/en-us/support-downloads?modelsearch=Yes&modelNumber=Nano+VX

You may need to install the software, but also the drivers for the mouse to be recognized (or drivers can be included with the software).  Make sure you have the 64-bit versions.

With the installed mouse and the software and drivers installed, go to start / Control Panel / Device Manager and check that the mouse look and work correctly.

Go to start / Control Panel / mouse and check the settings to make sure that it is correctly configured to work with your computer - especially if it's a laptop with a touchscreen.  If it has a touchpad, I would update the Sony touchpad drivers to make sure that it is not the cause of the problem.

You have another computer on which you can test the mouse to see if it works (if we exclude a faulty new mouse or a USB transmitter)?

I hope this helps.  If no, please specify the mouse so I can read more about the installation and what is required and the appropriate procedures.  In addition, is Vista fully up to date in terms of service packs and updates after reinstalling - otherwise, please do.

Good luck!

Tags: Windows

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