my wireless works everywhere but home

my wireless to work at the House then we went got a new modem and everything now my wireless does not work. me and my brother have the same laptop and wireless works but mine does not. I, v reset my computer to factory and it simply does not work. It shows the yellow triangle and it says "the connection between your cable modem, router or point of access and the internet is broken" the cord works well. I want to fix someone help me understand how!

Hello athenabbyy,

I go to the modem manufacturer website and download the latest firmware update.
Then try again and see if your wireless network connects. The wireless is turned on the laptop?
Most laptops have a switch that shows how wireless setting is enabled.
See the Web page of the notebook computer manufacturer to see if you have a wireless settings.

Your brother brought his laptop to your home to test and see if it can connect from there or he gets there a mistake? This step will help you determine if the issue might be with your ISP or your computer.

You can also try the Microsoft Fixit solution from the link below:
http://fixitcenter.support.Microsoft.com/portal/FindSolutions/14019/-171024351

Thank you

Marilyn

Tags: Windows

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