My XPS-13 9350 can't Sleep

Similar Questions

• 1.1.7 BIOS bug on XPS 13 (9350)

  Hello

  The latest BIOS 1.1.7 on the XPS 13 (9350) which increases the life of the battery for Windows users does not for Linux because of the SSD NVME users not be allowed to access the standby modes.

  At the start, several from ACPI error messages occur (see http://pastebin.com/8E6iXKMM ), here are a few:

  [0.155273] ACPI FADT says the system is not support PCIe ASPM, so turn it off

  [0.185298] [firmware bug]: ACPI: _OSI (Linux) ignored BIOS query

  [0.203571] ACPI Exception: AE_NOT_FOUND, while assessing sleep state [\_S1_] (20150930/hwxface-580)

  [0.203580] ACPI Exception: AE_NOT_FOUND, while assessing sleep state [\_S2_] (20150930/hwxface-580)

  ACPI [0.850917] PNP0C0B:00: cannot change to D0 power state

  ACPI [0.870806] PNP0C0B:00: can not the crossing of (unknown) D3hot

  Glances at Arch Linux forums and reddit/r/Dell, it seems that Linux users have not benefited from the last update of the BIOS. My system boots also all other time and the case ends with a black screen.

  No matter what other updates BIOS that we can expect to solve these problems?

  Thank you very much!

  more info about 1.1.7 buggy bios bugzilla.kernel.org/show_bug.cgi

• Noise - Dell XPS 13 9350

  I bought a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all the sounds stopped working about a month after the purchase of the laptop but using the Dell.com support site, I discovered that 3 Intel drivers were disabled. Once I reinstalled audio drivers started working again, but another question continued. A periodic static noise.

  Laptop periodically makes a static sound whenever you press a key. The noise at startup, it happens every time that you press a little matter what kind of program is running and so far there is no apparent trigger that forced him to start emitting static noise. Twice I ran diagnosis "Full Test" on the dell.com support site, but the test can't find any problems. Considering the price of this laptop, I am surprised and even more shocked to see that other people have problems with static sounds.

  I bought a HP laptop the year last for half the price of this laptop and have not had a single problem with this computer.

  Hello. Read past questions FAQ and see if the solution in the XPS 9350 & 9550 helps.

• USB port - C Dell XPS 13 9350 and external storage

  Hello everyone,

  I have a 3.1 USB enclosure external (Vantec Nexstar USB 3.1, model # NST - 270a 31 - BK) that I connect to the USB - C (Thunderbird 3) of my XPS 13 laptop 9350 port.  The player does not start even after using two different 3.1 USB cables.  I installed all the USB drivers and Thunderbird from the Dell Web site and active port in the BIOS, but still have no chance to get the player to run.

  That's when I plug the player into a standard USB port with a USB 3.0 cable, boots road to the top and is recognized by the laptop without problem.  So if my diagnosis was made correctly, the USB box and wiring is not defective, so the problem must lie with the USB - C port.  Has anyone successfully used port USB - C to access the external storage with a bit of luck?

  See you soon,.

  Kokanee

  In another thread ("XPS 13 9350 - SSD USB C 3.1 - very unstable/not usable '-I can not add links), the following fixed my problem by using a drive HARD USB 3.0 with the Dell USB - C for HDMI/VGA/Ethernet/USB3.1 adapter:

  ... the adapter USB - C and WiFi are kind of material and power wise. If you go to the options of the advance of the WiFi adapter and change the WiFi output at 75%, this solves a lot of problems with the connection / disconnection of USB - C questions. Exit at 75% reduction does not affect your connection on wireless networks.

  My HARD drive kept connect/disconnect when you use the adapter, but this correction took care of her.

• XPS 13 9350, "plugged in, does not support".

  New machine, the first time I started it up I got this warning message:

  Product name: XPS 13 9350
  System BIOS 1.0.0
  Service etiquette: xxxxxxx
  ePSA: Build 4302.10 UEFI ROM
  The attention! Power adapter AC power and the type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available.
  Note: This warning can be disabled in the BIOS Setup.

  I don't worry for a couple of days, but when I plugged in the power adapter, the battery status said "battery level of 48% (plugged in, does not support).

  In the settings of the BIOS under General battery information, he showed "AC adapter / CC = unknown" under System Logs, events of the BIOS, he showed: DateTime "alert!" Unknown sector adapter, can affect performance. »

  I clicked on the 'Diagnostic' button on the start page alert and Dell SupportAssist under "Battery and AC adapter" report shows "current adapter: 1 watt adapter, top: n/a, low: n/a.

  The little blue light on the plug of the adapter lights up.

  Many people have encountered similar problems with Dell laptops, but there only seems to be as well as workarounds and very few solutions. I have a very short time period in which to return the machine, and I'm not at all a type of material, so I'm not opening upward.

  Suggestions for solutions/FAST?

  Thank you
  Chris

  Rishi,

  Yes, I did and it works! The MS Store sent me one as well, but it was a 90 watts, not 45 adapter. It turns out that they don't have. They sent me a backup battery, which is nice. Find out what Amazon of the adapter I got:

  www.amazon.com/.../B00EM2V8AS; PSC = 1 & redirect = true & ref_ = oh_aui_detailpage_o00_s00

• XPS 13 9350 Installation Windows 7

  Hi all!

  I have a huge problem to downgrade my 13 XPS of windows to Windows 7 Pro 10 (this is required by my company)

  I had successfully done before downgrades on XPS 13 9350 with samsung SSD drives, but this one is with Toshiba SSD 512 GB disk. (NVMe THNSN5512GPU6 NV) and I can't work.

  I implemented successfully the required patches (KB 2990941; KB3087873) and the drivers of USB 3.0 in windows installation files (boot.wim and install.wim) using DISM. EXE.

  Latpop is boot from USB propely, but it asks me to choose some additional drivers. After I navigate to install the Intel RST drivers, shows the disk (toshiba) upward, when I click on Browse. But he still wants some additional drivers. I trided install almost every single driver form Dell site web availble for this PC, but no luck. If I can't install.

  The value UEFI boot option; Start secure off

  Moreover, I copied the installation of c c: drive pendrive and made bootable, so installation now boots form hard drive, but still it will not install and keep askin for additional drivers.

  

  Pleasant. Thanks for your help. I still coundn't operate.
  I have found another way. I downloaded this image of windows 7. () He was sent from dell. When I started installing it, she only neede drivers Intel RST for work.
  Thanks for all the help. !

• PXE cannot start with XPS 13 9350

  My company has recently had to buy a few new laptops due to expansion, and the XPS 12 9333 was no longer available, so we sold the XPS 13 9350 instead, having received assurance that it is the same system and everything will be supported as it was with the XPS 12. I ran through the normal steps in the BIOS to ensure a compatibility PXE boot (disable Secure Boot, select Startup inherited, etc. options), but when I hit the F12 key to try to perform a network boot I don't see the option in the start menu. All I see is Windows and the Samsung SSD Boot Manager. Someone at - it else here had this problem and managed to resolve it? We use Ethernet USB21000S2 StarTech adapters suggested, that Dell sold us.

  Trying to deal with their customer support has proven me why I HATE DELL with a passion. Advised to my boss to go with ASUS or Lenovo, but she wanted to go with Dell because of a long-standing commercial relationship. You can not get someone who speaks clear English on line, you will need to explain your problem 10 times before you finally get someone who is able/willing to help. No one seems to understand what I meant by PXE boot or told me he is not allowed on their laptops.

  Hi Rick,

  Thanks for the reply. We have tried all the suggestions that you pointed out, but nothing has been able to get the Startech adapter to work. You don't know if it is related to two USB 3.0 ports or not, but it seems that the Startech USB21000 does not work with the Dell XPS 13 9350.

  I had to buy an adapter Ethernet USB - C, and which went through without any problems. About 1/2 also took time to the Startech adapter took which was a pleasant surprise.

• Load the new Dell XPS 13 9350 via thunderbold usb - c

  Recently bought the new Dell XPS 13 9350, 1080 p with the i5 processor version and I would like to know how to load the xps 13 via usb - c port sight.

  Which cable I'm able to use? I would like to use a male USB - A to USB - C cable to recharge the laptop using usb Sockets aircraft.

  Tracked down the answer:

  It does not simply with phone chargers. He needs Chargers portable a higher voltage. You cannot use cable USB A-To-C to load (unless you have a defective cable seriously, which can damage the charger). You cannot use the Nexus 5 X, 6 p or OnePlus Chargers.

  12-9250 Chromebook Pixel 2 and XPS (and perhaps a few other upcoming 2016 Dell systems) include a USB - C charger that works with the XPS 13 and 15. Chromebook Pixel charger is a wall wart, unlike most chargers for laptop with a brick in the middle.

  Buy a compatible USB - C charger costs as well buy a normal replacement Dell laptop computer charger, so it is honestly not much unless you want to use it on other USB - C devices (whether now or in the future). The Pixel charger can also with phones, but I don't know if the XPS - C USB charger can also.

  You'll also USB - C load with docks. Any USB docking station - C and any wharf 3 Thunderbolt should work with it. Dell has wo of them towards the end of the month of January each offers multiple output video, USB - A, Ethernet, audio ports and in charge. Plugable and some other manufacturers some too.

• Dell XPS 13 9350 Eve does not

  Hi, I'm using XPS 13 9350 variant for these days, but suddenly today, "sleep" mode is not work, so I turned down the cover and put the laptop bag backpack. After two hours, when I got out, it was extremely hot that falls asleep. I tried to put it manually no standby, no luck, power options it is already fixed to to sleep when the cover is off. When you manually give mode 'sleep', he turns down for 1 second and back again. What is the solution to this? Feedback is very appreciated. Thanks in advance.

  Hey Rishi,

  Thank you for your support. So far the update of the BIOS seems to work, as I also tried system restore and checking the local account but not luck. After the BIOS update, it's going to mode standby. Thank you again once, will let you know if it happens again.

• HDMI adapter for xps 13 (9350)

  I recently bought an XPS 13 (9350), and have a card DA200 (type c HDMI/VGA/Ethernet/USB3). I can get an image to an external monitor via the VGA port on the adapter, but not via the HDMI port on the card. I have the latest updates to the BIOS as of February 8, 2016.

  I use the laptop for work, so need for Ethernet in the office and HDMI and VGA for presentations.

  I read in other posts (in November/December 2015) an update of the driver of Type C/fell in love with the laptop, but when I search the specified driver, it seems more to be available - I guess because it was not in the latest updates.

  I also read problems with another Type C for the XPX 13 9350 HDMI cables.

  Does anyone have a stable solution to a HDMI/VGA/Ethernet adapter?

  This undermines fixed after two days at the Dell customer service.

  Thunderbolt Firmware

  http://www.Dell.com/support/home/us/en/19/drivers/DriversDetails?driverId=C7JDD&FILEID=3518349653&osCode=WT64A&ProductCode=XPS-13-9350-laptop&LanguageCode=en&CategoryID=cs

• Bluetooth doesn't work is not on the new XPS 13 9350, Windows 10

  Just cannot get Bluetooth to work with any device, even if these devices work with each other.   She will see the device in the Bluetooth settings page and will get "associated with" and then "Connected" for about 5 seconds and then fall back to "paired."  Never really gets a usable connection.    Everything works well on this laptop.  I downloaded a couple of drivers from the Dell site but don't know where to go from here.  Any help would be appreciated.

  Here is how I solved this on my Dell XPS 13 9350

  1 removed my device manager bluetooth accessory (in my case it was a headset/earphone)

  2. right-click on the "Bluetooth Dell Wireless 1820 A 4.1 THE" adapter and click Update driver software.  For me, it downloaded and installed an updated (took a few minutes)

  3 reset

  4. This is probably the key bit (gleaned in a post I found on a forum of HP for a similar symptom).  GO INTO THE BIOS AND RESET BIOS TO FACTORY SETTINGS

  Without step 4, no matching rate, uninstall, etc seems to have no effect.  I guess this is because the different versions of the bluetooth driver write different/incompatible bluetooth keys in the key store, and I suppose that the reset of the bios that erases the.

  Once again I re-paired everything then worked... CLOSE.  for my helmet in particular, I also need to do this:

  5. go in Control Panel "devices and printers".  Right-click on the bluetooth accessory and select Properties.

  6. click on Services.  It takes a few seconds to refresh

  7. you should see a bunch of boxes.  For me, they were all uncontrolled!  In order to check their to activate these services (for example "Audio Sink" to get audio routed to devices 'Remote Control' to manage accessory buttons, "Hands-free telephony", to manage the micro call / voice, etc.)

  Finally (!)  I could then do a right-click on my Audio properties, go to playback devices and select my bluetooth headset (and change to the default playback device, etc.)

• XPS 13 9350 fails with DA200 USB - C 4 in 1 adapter

  Hi all

  Just got an XPS 13 9350 (i7, 8 GB, 256 GB drive). Has also ordered the DA200 4 in 1 adapter for plugging the second ethernet cable and the monitor. It was delayed and came a few weeks later.

  Configure the portable computer, applications etc. added and used for two weeks. Then, when the DA200 is presented I have connected to the USB - C port. He went through the step adding drivers like any new device. After that he would be constantly connect and disconnect. Device Manager would show the card network disconnected, connect, error with a yellow warning triangle. He would have this for 5 to 10 minutes then drop and say there is error of connecting the device.

  Went to Dell support, found a bunch of new drivers, installed all of them. Thunderbolt of the firmware and drivers, ethernet Realtek USB, BIOS, etc. All the latest on the 7 July and there was some new that is added to the end of June / beginning of July.

  I then decided to perform a reimage to factory default. Basically take it back factory default as it came from the factory and still have the same problems.

  Called the Dell suport, was on the phone for a few hours and all done the same thing. Reload the drivers, patches, etc. All the latest and bigger and a couple, he had access to. still no luck

  As soon as I connect the DA200, the laptop (new unit added) beeps and boops (device removed) then again and again. Device Manager shows it appear then disappear.

  No resolution and waiting for support to call me back with the action plan.

  I was wondering if anyone has tried the same scenario and your experience.

  I heard a lot of people having problems with the Thunderbolt TB15 docking station that uses the same port USB - C thunderbolt. Also, I ordered the TB15 and had to cancel the order, as is the remaining forever and Dell wouldn't let me keep the active order. Now, you don't see yet the TB15 to order, so assuming there are serious problems with the thunderbolt devices.

  So now I have no home solution and you wonder what's next.

  Thanks for any help that is out there.

  Search for "broadcom" for instructions on how to lower your wireless radio power. This works.

• XPS 13 9350 informed retro keyboard does not...

  I just got my new XPS 13 9350 and the backlit keyboard has never worked... the only light I see is the caps lock...

  I have no idea if it's a hardware problem or just a driver problem...

  I tried the BIOS setting, but nothing has changed. And the Windows Mobility Center did not show something on the keyboard backlight...

  Morning - Interestingly, our XPS 13 9350 a F10 as the switch for backlight, not F6 as shown above. (It is perhaps specific UK or something?)

  Anyway, just thought I would mention it.

  See you soon,.

  Chris

• Bluetooth keyboard no longer works on Dell XPS 13 (9350)

  This morning my Microsoft Bluetooth Mobile Keyboard 6000 which was already very well stopped working with my XPS 13 (9350, running Windows 10). The keyboard is grayed in devices and printers. I tried to remove an instrument from there, but he won't. I tried to add again as a new device, but it is not detected.

  Also Microsoft Help says Bluetooth needs to be displayed in the start menu > settings > devices but there is nothing about Bluetooth technology in there, which makes me wonder if Bluetooth stopped working entirely.

  I have the latest updates to Windows, Dell and BIOS updates. I have updated drivers using Driver Reviver (although some not always update all) and also relevant drivers looking for Bluetooth in the Device Manager. alone was obsolete, but it made no difference. Also rebooted several times during all this.

  What should I do?

  In fact I finally fixed it, as a result of this video:

  cs_setInnerHtml ('video_3649fa29-4eba - 4b 73 - a87a - b8b751a56db9', ");

  Then, I managed to get an instrument of devices and printers (he continued to show gray but had gone, not obvious until I clicked on the arrow to refresh), and then added again with device adds and he then worked.

• XPS 13 9350, stop at 80% load (plugged in, not supported)

  Hi supporter,

  I bought a laptop DELL XPS 13 9350 of Bank of Microsoft (NY), last week. But it stops at 80% load. I read all the topics on this forum, but my problem is not solved. Yes, I did:
  -Update window
  -updated BIOS version 1.4.4
  -BIOS > setting > battery general information: excellent health, 80% (Idle), AC adapter / CC = 45W
  -Power management > Configuration of the main battery Charge: Standard
  -all step here

  except (step 5 & 6).
  -J' ran diognasis test in BIOS: all past.

  What could I do next? Thank you

  Contact Dell for a replacement of the battery warranty.