XPS 13 9350 fails with DA200 USB - C 4 in 1 adapter

Hi all

Just got an XPS 13 9350 (i7, 8 GB, 256 GB drive). Has also ordered the DA200 4 in 1 adapter for plugging the second ethernet cable and the monitor. It was delayed and came a few weeks later.

Configure the portable computer, applications etc. added and used for two weeks. Then, when the DA200 is presented I have connected to the USB - C port. He went through the step adding drivers like any new device. After that he would be constantly connect and disconnect. Device Manager would show the card network disconnected, connect, error with a yellow warning triangle. He would have this for 5 to 10 minutes then drop and say there is error of connecting the device.

Went to Dell support, found a bunch of new drivers, installed all of them. Thunderbolt of the firmware and drivers, ethernet Realtek USB, BIOS, etc. All the latest on the 7 July and there was some new that is added to the end of June / beginning of July.

I then decided to perform a reimage to factory default. Basically take it back factory default as it came from the factory and still have the same problems.

Called the Dell suport, was on the phone for a few hours and all done the same thing. Reload the drivers, patches, etc. All the latest and bigger and a couple, he had access to. still no luck

As soon as I connect the DA200, the laptop (new unit added) beeps and boops (device removed) then again and again. Device Manager shows it appear then disappear.

No resolution and waiting for support to call me back with the action plan.

I was wondering if anyone has tried the same scenario and your experience.

I heard a lot of people having problems with the Thunderbolt TB15 docking station that uses the same port USB - C thunderbolt. Also, I ordered the TB15 and had to cancel the order, as is the remaining forever and Dell wouldn't let me keep the active order. Now, you don't see yet the TB15 to order, so assuming there are serious problems with the thunderbolt devices.

So now I have no home solution and you wonder what's next.

Thanks for any help that is out there.

Search for "broadcom" for instructions on how to lower your wireless radio power. This works.

Tags: Dell Laptop

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