Need help, troubleshooting a BSOD

Similar Questions

• Get a BSOD on shutdown fairly regularly - need help troubleshooting - even a cardboard open :(

  Hello!

  I hope that I might be able to get troubleshooting tips the BSOD I seem to now on a regular basis.  I guess it's maybe a USB driver problem, but I don't know how to understand this.  Here are the details I received after the most recent BSOD reboot:

  Signature of the problem:
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033

  More information about the problem:
  BCCode: 9f
  BCP1: 0000000000000003
  BCP2: FFFFFA8004F0F3C0
  BCP3: FFFFF800035183D8
  BCP4: FFFFFA8005322850
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1

  Files helping to describe the problem:
  C:\Windows\Minidump\093015-5881-01.dmp
  C:\Users\Alan\AppData\Local\Temp\WER-8923-0.SysData.XML

  Read our privacy statement online:
  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:
  C:\Windows\system32\en-US\erofflps.txt

  I am pleased to provide you with any information that might help identify the culprit and any support are really appreciated...

  These accidents were related to the corruption of memory (probably caused by a driver).

  Run these two tests to check your memory and find which driver is causing the problem.  Launch auditor.  You don't need to run memtest again unless the auditor is not the cause, or you want to.

  If you are overclocking anything reset by default before running these tests.
  In other words STOP! If you don't know what it means that you're probably not  
  
  
  
  
  1-Driver Verifier (for full instructions, see our wiki here)
  
  2-Memtest. (You can learn more about running memtest here)

• Need help, troubleshooting a LAN hotel (captive portal)

  This problem is not specific to Firefox, but I'm trying to see how I can use Firefox debugging features to solve a network problem. I stay in a hotel in China that uses a so-called "captive portal" to authenticate individuals before using the network. (This means that his first action navigation is redirected to the web page of the hotel for entering login information - as is often done in cafes, etc.). Using my own laptop, the redirect works if I use wifi and fails if I use the network cable (Firefox and IE both give the same result). I want my PC to work in both cases (and, in fact, it worked the day before by using a network cable to another location in the same hotel chain, which also uses what seems to be the same system of redirection). The hotel staff showed me that a PC provided by the hotel will work with the cable. So from their point of view, something is wrong with my PC, and from my point of view, something is wrong with their network. I need to know who he is.

  I enabled HTTP logging in Firefox on my PC. I noticed a cycle of GET requests where a URL has been hardcoded URL several times (so ':' becomes '% 3A', which becomes 'a 253% ', then '% 25253A', etc.). For GET requests get longer before reaching a limit, I guess... the end result being an error '400' ('bad request'). Because their servers are initially redirects, I can only assume they have a bug causing this repetitive URL encoding. But, mysteriously, the PC provided by the hotel does not have the problem (and neither does my PC when using wifi). As far as I know, Firefox and IE both fail in case of failure, and both are successful in the case of success, then I do not suspect the browser.

  My goal is to fix my system (if that is where the fault lies) or show the hotel staff which is the fault in their network (by demonstrating that the fault can occur even without my PC being involved). Effort on the PC provided by the hotel of troubleshooting is limited by the fact that, once authentication succeeds, I can't induce it expires, so I can't experiment a lot with the mechanism of redirection using this PC. Any ideas?

  Try this: go to your Control Panel then network and sharing Center then click on change settings card on the left side. Right click on your Ethernet-> properties, and then select internet protocol version 4-> properties and click on obtain an ip address automatically and obtain dns server automatically.

• Need help troubleshooting a Data Execution Prevention (DEP) related to Acrobat and scan edition.

  Windows XP SP3, Adobe Acrobat Pro 9.2, TWAIN driver

  I'm trying to find an answer to help someone else troubleshoot.

  Thus, the user could be used successfully before, scan-to-function PDF Acrobat but now receives a DEP notice that says "To help protect your computer, Windows has closed this program" and lists of Acrobat. Features of Acrobat with a DEP notice normally except when trying to analyze.

  There has been no change other than an update to Acrobat (from 9.1.3 to 9.2 http://kb2.adobe.com/cps/500/cpsid_50026.html) and standard Windows updates known system. Checked all user XP updates been made, did a repair on the installation of Acrobat and checked that he was using the scanner the most recent driver.

  The user disable DEP and everything works well. This fixes the problem, but open the computer to a potential attack.

  Any suggestions on what to try? This could be a problem with the TWAIN driver? is their any way to check?
  Help appreciated - thank you!

  Hello Annanmty,

  Thank you for your message.  We will turn on DEP for all programs, and then add Adobe to the list of exceptions.  Please click HERE for instructions on how to do it.  Please let us know if it did or did not help to solve your problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• Need help - several different BSOD caused.

  Went away from home for a week and his back suddenly started having BSODs and spontaneous reboots.

  Yesterday, I got a BSOD about a 'excess driver' and a reboot has occurred to prevent support of "malicious user. Experienced today another about a kind of memory problem, and before that I got the driver for overtaking I was experiencing BSOD (impossible to determine type of screen proposed by quickly) every time that leave my computer on all by watching the video.

  Since this happened I have updated my graphics card drivers and ran the Windows memory diagnostic in the control panel. Not sure how it went past (bleachers of the computer).

  Searched online and the causes and the solutions seem so specific user I wanted to get a few tips for my unique situation. The malicious user BSOD is particularly worrying. Here are the specs of my computer:

  Name of the operating system Microsoft Windows 7 Professional
  Version 6.1.7601 Service Pack 1 Build 7601
  System Type x 64-based PC
  Processor Intel Core i7 960 @ 3.20 GHz, 3201 Mhz, 4 Lossnay, 8 logical processors
  BIOS Version/Date American Megatrends Inc. 0813, 25/05/2010
  SMBIOS 2.5 version
  Hardware Abstraction Layer Version = "6.1.7601.17514".
  Physical memory (RAM) installed 6,00 GB
  5.99 GB total physical memory
  3.80 GB available physical memory
  12.0 GB total virtual memory
  9,54 GB available virtual memory
  Page file space 5.99 GB

  Also, I have collected other answers that .dmp files would be important to share. I have a copy but do not know how to share in this environment.

  Any help is greatly appreciated!

  The new DPM is not conclusive.  I would like to start thinking about doing a clean install of windows 7 from the dvd.

• Need help, troubleshoot blue screen Windows 7 Ultimate.

  I downloaded my bluescreen here DMP files. Could someone please take a look and tell me which driver is the cause? I rebuilt this laptop several times now (complete reformat I mean) and I still get the same errors. Take a look and see what you think.

  https://SkyDrive.live.com/redir?RESID=36FE5573C311A3B5! 114

  Windows 7 Ultimate

  Laptop MSI GT780DX

  Intel I7 2670QM

  12 GB OF DDR3 MEMORY

  NVIDIA GTX 570M 1.5 GB

  Double 750GB WD Scorpions running RAID 0

  Blue mouse (haha)

  No viruses, malware, bonnefin

  Thanks in advance for any help.

  These accidents were caused by the corruption of memory (probably a driver).
  Run these two tests to check your memory and find which driver is causing the problem.

  * Don't forget to download any other DMP files (especially those running auditor)

  
  1 - Memtest.

  * Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org

  * Boot from the CD and let it run at least 5 or 6 passes.

  * Don't forget, anytime Memtest reports errors, it can be bad RAM or a bad motherboard slot.

  * Test the sticks individually and if you find a good, test it in all slots.

  Any error is indicative of a memory problem.

  If a well-known stick fails in a slot of motherboard, it's probably the slot.

  
  2. Driver Verifier

  Using Driver Verifier is a dubious proposition. Most of the time it will crash and it will tell you what is the driver.

  * But sometimes it will crash and will not tell you the driver.

  * At other times it will crash until you can connect to Windows. If you can't mode without failure, then you will have to resort to editing the registry offline to disable driver verifier.

  * I would suggest that you first back up your data and make sure that you have access to another computer so you can contact us in case of problems.

  * Then do a system restore point (so you can restore the system using the functionality of Vista/Win7 Startup Repair).

  * Under Windows 7, you can do a startup repair disk by clicking Start... All programs... Maintenance... Create a system - with Windows Vista repair disc, you need to use your drive installation or from the "Repair your computer" option at the top of the Safe Mode menu.

  So, here is the procedure:
  -Go to start and type "auditor" (without the quotes) and press enter
  -Select 'Create a custom settings (for code developers)' and click 'Next '.
  -Select "Select individual settings from the list complete" and click "Next".
  -Select the entire document except for "Low resource Simulation" and click "next".
  -Select "Select driver names from a list", then click "next".
  * Select all drivers that are NOT supplied by Microsoft and click on "Next".
  -On the next page, select "Finish".

  * Restart the system and wait as he crashed to blue screen.

  * Continue to use your system normally and if you know what are the causes of the crash, do it several times. The objective here is to get the system crash because Driver Verifier is stressing out the drivers. If it is not planted for you, then let it run for at least 36 hours of continuous operation.

  * If you are unable to Windows because it crashes too early, try safe mode.
  * If you can't mode without fail, try to use the system from the installation DVD restore to bring the system back to the previous point of restoration that you created.

  * Further reading
  'http://support.microsoft.com/kb/244617 '.

  Using Driver Verifier to identify issues with Windows drivers for users advanced

• need help troubleshooting

  Thanks in advance for the help.

  I used Photoshop Elements 8 for a while now without any problems. I don't have to make any changes on my computer or the program recently. Today, when I went to shadow behind the text, I could, but then when I hit the "fx" on the layer button the program kind of freezes. The box that opens when you normally hit fx has no pop up. I can't click on another layer, I can't deselect, I can't open menu options. When I click on my canvas, the only thing I can do is to move the shadow autour - separated from the text. Since I can not click anything else (including the x to close the program) I have to force quit the application. It doesn't matter what file, I'm working on or what special effect I am applying. When I open the old files, I have finished I can't change is the fx. I tried to uninstall and reinstall the program, and I restarted my computer. Any other suggestions?

  Hello

  Try resetting the preferences of your application files. Uninstall/reinstall will not fix corrupted preference files because they are stored outside the program folder.

  If Windows, press and hold in ctrl + shift + alt keys as you launch the editor. Do not release the three keys until a dialog box appears that says something to the effect of 'Settings file remove Adobe Photoshop Elements?' Once this dialog box is displayed, you can disseminate these three keys. Click 'Ok' to accept.

  If on a Mac, use the instructions above, except change the shortcut cmd + shift + opt keys.

  This corrects the problem?

  Edit: If this does not work, try to delete the file mediadatabase.db3. See post #1 on where to find that for different OS and how:

  http://forums.Adobe.com/message/2999513#2999513

• Need help troubleshooting transformation slow speed on my new iMac

  New iMac, purchased in August 2015, worked well until this week. Now, everything happens very slowly. Color wheel, slow, typing speed, applications crashing, etc.

  It's an iMac with 1.4 GHZ Intel Core i5 and 8 GB of memory. From this moment, I have 433.16 free BG to 498.93.

  I just upgraded to 10.11.1, but the speed slowed down before the upgrade.

  I have a suspicion of naivety that recent web video game adventures of my son may have something to do with the slow down. He's young, and he may have clicked on somehing involuntarily. Is there a way to eliminate unintentional downloads? Other suggestions?

  Thank you!

  It is likely that you are right, but you can download Entrecheck http://www.etresoft.com/etrecheck to make sure.

  Post your results in this thread.

• need help, troubleshooting with Photo Gallery

  good so I stumbled on another weird little problem w the XT. not deadly

  somewhere along the line, I lost the ability to open the photo gallery. I will open for half a second and then closes automatically. He does everything by selecting it from an application, and it does if I try to open in the drawer.

  So that's where to look for the community. does anyone else have this problem? If so what is the apps that you have installed?

  I have about 60 applications on the phone, but those who directly perform the camera are:

  Ustream

  PicSay

  FxCamera

  barcode reader

  now the applications that can use the Photo Galleryive installed ones)

  Bettercut

  Facebook

  handcent

  There are probably others just have not used yet.

  So just let me know if 1) you have one of these installed apps 2) you have the same problem as me.

  Thank you

  
  

• I need help with an installation failure to interpret and troubleshoot a Setup log.

  Background: A few years ago, many editors of cinema used Final Cut Pro 6 (also contained in Final Cut Studio 2) for their editing projects.  Shared Apple Final Cut X uses a different format that is not compatible with FCP6.  Sometimes, these editors are called to work on a few historical projects that have been published in FCP6 and need this version to run now.

  Starting with OS X Lion, FCP6 would install not in Lion and thereafter.

  According research by Jeremy Johnston as noted on his blog, he discovered that Apple has inserted a file in the folder CoreServices in the Library folder of the system folder that causes versions the version Final Cut Pro X (and other older Apple programs in the same situation) do not settle.  He suggested changes to this file that would seek to prevent interfering with the installation of FCP6 in Lion, many users of final cut PRO 6 were successful in their efforts to install in Lion and work with it.

  Later in a discussion update on installing FCP6 in Mavericks, HawaiianHippie determined that the simplest way to perform the installation of FCP6 was simply copy this file and remove it from the system folder, install FCP6 and then restore the copied file:

  https://discussions.Apple.com/message/26309669#26309669

  I used this method with success to install FCS2 in Yosemite:

  

  [click on images to enlarge]

  However, in my attempts to install FCS2 in El Capitan, it fails in the last 5% to install the first DVD:

  

  

  First of all, I need advice on how to display an extremely large Setup log in this thread (on MacRumors, it is a method to insert a 'code' in a small box that can be the object of a scrollbar if necessary to read all along).  I am unable to find such a method to post here.

  Then once approved, I need help to determine which component is causing the installation to fail and perhaps this element can be omitted from the installation:

  

  If this element is not required, then maybe FCP6 can be installed successfully without it.  And if that omitted element is necessary, perhaps a manual method to install it can be determined by pacifists.

  It is my goal to help those who need to install and use FCP6 on their new Macs running El Capitan.

  Here is the post on MacRumors with pre-installed Setup log:

  http://forums.MacRumors.com/threads/i-need-help-with-an-installation-failure-to-interpret-and-troubleshoot-an-Installer-log.1954786/#post-22541389

• Need help with screen Blus of death (BSOD) on my computer toshiba laptop

  Hello all, Ive had a little last week, or problems with my laptop. While playing a game (minecraft), I would randomly have a BSOD error and my laptop will re-start. Initially, I gave it no thought, but when it happened again, I decided to try to do a little research, but I'm not terrible with technology and other then I'm neither the case with my own research.

  If someone could point me in the direction of a few possible ways to get this problem.

  guys do you propose I make to the store and see if they can check it out, what would I need if I did.

  I got a program to read some sort of file "dump" made when occurs a BSOD, I publish what this program here says? the program is BlueScreenView, if yes, what I have post the spectator thing? There are has 2 main screens on it, SDO as Sho different dump files (which is on the top) and on the bottom, it lists the names of different files for each dump file I think that some of them highlighted.

  im not this product with tech so I don't know much but I need to post anything on my laptop or any information of the dumpfile and would have this info help in any way to determine the problem? just tell me what I have to post and ill get the information displayed in a response, thank you.

  -leoknighted

  PS: I don't think that playing minecraft is the cause of the BSOD and crashing, but I only get it when playing minecraft, so I don't know if minecraft is causing accidents and others. I watch videos and this all the time and I never have an accident. I'll try and play a different game and see if this causes my laptop down and the cause is perhaps high usuage to my laptop, as I've said games require a lot of power of a laptop/computer, if they are not the 'best' laptop for games. but yh, if someone thinks they can help me and need some information please tell me so I can get it for you. If you guys think it would be best to get a professional to look just mylaptop say, however im save as a last resort.

  Hello

  I suggest you to refer to this article to check if this help.

   

  Resolve stop (blue screen) error in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Important: System Restore will return all system files not as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

   

  Important: while performing the check disk on the hard disk, if bad sectors can be found, then check disk will try to repair this sector. All the data available in this area may be lost.

   

  Custom installation WARNING: If you format the hard disk during the installation, the data files are saved in a Windows.old folder on the partition you installed Windows 7.  However, you should always back up the files. If you have encrypted data files, you may not be able to access them after installing Windows 7. If you have backed up your data files and then restored after Windows 7 is installed, you can delete the Windows.old folder.

  Let us know if you need help with this question, we will be happy to offer you our help.

• Need help to reinstall itunes

  Recently had to withdraw Windows 10 votes against 7, on doing so, iTunes didn't work.  I tried to remove iTunes, but get an error not found the path iTunes6464.msi. So I can't uninstall.  I tried to download the latest version, but when it comes to uninstall the old version it fails because it cannot find this file.  Need help to remove and reinstall so it can connect again my devices.

  See this user of ASC. See the section on deleting and reinstalling iTunes.  Troubleshooting problems with iTunes for Windows updates

• Need help to install iTunes v12.4.3.1 Windows 10

  I've tried everything to make it work:

  1. I tried to disable my antivirus before installing

  2. I tried to install as administrator

  3. I have tried to uninstall all relevant applications of apple.inc, restart my pc and then install again

  4. I tried to update my Windows

  I had iTunes installed before on my Pc with Windows 10, but two days ago, I restored my pc and now I can't install it.

  Please I need help

  

  The message "an error occurred during the installation of assembly ' Microsoft.VC80.CRT, type ="win32", version ="8.0.50727.6195", publicKeyToken ="1fc8b3b9a1e18e3b", processorArchitecture is...» "may occur because a particular library file is not included in the supplied with iTunes distribution package or will not be installed because some unspecified reason. Install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC security update before you attempt to reinstall iTunes can help.

  There are three files to choose from if you need choose the one that matches the processor architecture of your system, which must be indicated in the error message.

  • Vcredist_x86. EXE - 32 bit systems
  • vcredist_IA64. EXE - Itanium processors
  • VCRedist_x64. EXE - other 64-bit systems

  When to reinstall iTunes, right-click on the Setup and run as administrator.

  See troubleshoot problems with iTunes for Windows updates for more information if necessary.

  TT2

• Need help with the button mute on my helmet XL-3000 of Microsoft Chat, please!

  Hi all!  Hope everyone is having a good TGIF!  If you use my helmet even, I need help understanding the region button mute in the middle of the rope.  The red light is on or off?  I suppose that if I hit the curve button with the microphone on this subject, and the red light, I'm turn off my mike?

  I did some tests with others on the phone calls.  Sometimes, some other hear me, sometimes they do not have.  BUT I NEVER HEAR THEM!  FOR MY WORK, IT IS IMPERATIVE THAT I MAKE CALLS TO OTHERS!  HELP PLZ!  Thank you very much and have a great wkend!

  Hello
   
  Please follow the links below to troubleshoot the computer.
   
  Method 1
   
  Connect one microphone, music player or other audio device to your computer
  
  http://Windows.Microsoft.com/en-us/Windows7/connect-a-microphone-music-player-or-other-audio-device-to-your-computer
  
  Method 2
  
  Step 1
  
  Troubleshooting: headsets
  
  http://www.Microsoft.com/hardware/en-us/help/support/troubleshooting/headset/microphone-issues
  
  Step 2
  
  Open the troubleshooting of Audio recording
  
  http://Windows.Microsoft.com/en-us/Windows7/open-the-recording-audio-Troubleshooter
  
  Method 3
  
  How to adjust the microphone volume
  
  a. click Start, type mmsys.cpl in the search box and press ENTER.
  b. in the sound dialog box, click the recording tab.
  c. click Microphone, and then click Properties.
  Note Make sure that the work appears under Microphone. If the job does not appear, click Microphone, and then click on set as default.
  d. the Microphone Properties dialog box, click the custom tab.
  e. select or clear the box amp Microphone.
  f. click the levels tab.
  g. set the volume to the desired level, and then click OK.
  h. click OK to close the sound dialog box.
   
  How to adjust the setting of the voice
   
  a. start the game.
  b. connect to LIVE (the Guide).
  c. click personal settings.
  d. click on voice.
  e. make sure that the recording volume level indicator records at a bar when you talk.
  f. click done.

  If you are still facing problems then, I would say that you contact support for Microsoft hardware for more direct intervention.

  http://www.Microsoft.com/hardware/en-us/support

  
  I hope this helps.
  
   

• HP KP721AV: Need help, computer father has the blue screen "enter power - on password.

  I need help.  Electricity blimped last night at my father, leaving the computer does not off properly.  We have tried to unplug the unit from the wall to reset, but again it still leaves us with the "power - on Password enter" can anyone help?  Thanks in advance

  Hello:

  Please see the below troubleshooting guide, annex B, page 62.

  http://h20566.www2.HP.com/hpsc/doc/public/display?sp4ts.Oid=3785403&docid=emr_na-c01516072&docLocale=en_US