Need of manufacturing information for sending my laptop REAL TECH needed!

Just for starters, I'm sick of assistance phone hp tech, really sick. Dude load me a program where a technical expert remotely controlled my office and then grew up cmd and typed "Echo 817 virus found fatal" and then offered to fix it for me for $ 100...

This is the case, the hard drive is formatted freshly, all drivers updated, usb update driver and reinstalled. Work of the USB 3.0, 2.0 does not read anything. No error found. It is positive 5 Volts goes to pin 1, it has zero on GND and GND ohms good. Pins look great. I have a laptop of 1020us Folio13. I KNOW USB 2.0 had problems on these laptops since the date of manufacture.  My cell phone is always underwarrenty, I need an address to send it in to fix it. If any true tech is out there that can help me and not treat me like a fool, I would be very happy.

Hello

You need to contact HP directly to get an number and case instructions how to send your machine (they even provide a box or something for you) otherwise your machine will get nowhere in their jungle. You can find a number in the following list:

http://WWW8.HP.com/us/en/HP-information/summary/WW-contact-us.html
   http://welcome.HP.com/country/W1/en/support.html

(You may have to a web site in your region/country, phone number should be around).

Kind regards.

Tags: Notebooks

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