New printer: job moved to status "completed" without printing

Just got a HP OfficeJet Pro 8610 today. After a few hours of work to get it set up wireless, I now have the computer recognizing printer and claiming to print to it. Unfortunately, when I send a job to the printer, the work is in the queue, then I see "printing - printing page 1, x % full...» "It gets to 100% full, then the work of removal of the print queue, and I can see it when I go to 'display completed tasks '.

All great, no?  Except... It prints ever actually!

This problem is on a macbook air 2010 yosemite running. I am connected to the printer via Bonjour.

I was able to print successfully earlier when connected via USB, but that was before I managed to get the wireless working. I'm suspicious of attempts to connect via USB as well, being part of him to finally recognize the wireless printer I had to remove the configuration of the printer via the USB port.

I would be happy to provide you with further information.

Hello Tuxgirl & Flana,

Thanks for posting your question and we will see if we can help solve them.  The resolution should be pretty close to the same.  Before you perform the troubleshooting steps below, ensure that you have updated through ASU...

Updates to ASU:

1. click on the Apple in the upper left corner of the menu bar

2. click on App Store

3. click on "Updates" at the top right of the window

4. in order to ensure that the most recent list is filled, click on 'Store' in the upper left menu

5. click on 'reload the Page.

6. install the updates, especially HP...  Would like to ensure that you have HP Printer Software Update 3.0

Get the IP address of the printer - 8610 (the 6700 will be different)

1. click on the wireless icon on the front panel of the printer.

2 copy down the IP address of the printer - example "192.168.1.102.

Open printer EWS in browser Mac (Safari) 8610 (The 6700 will be different, but the integrated Web server should be similar)

1. open Safari or any browser and type the IP address that you copied to the printer

2. click on the 'Network' tab at the top

3. click "Advanced settings" in the list on the left

4. click on 'Hello' in the list on the left

5 locate 'Hello higher priority Service' on the bottom right of the screen

6. use the drop-down list to change this to 'printing 9100' and click on the apply"" button.

7. once the screen confirming the changes, click 'OK '.

8. close out of the Browser Internet

Now remove and re-add the print queue of the printer again

1. open System Preferences

2. open Printers & Scanners

3. Click to highlight your HP printer on the left side

4. click on the "-" symbol to delete the printer

5. click on the button "Delete printer" when asked if you are sure

6. click on the symbol '+' to add the print queue of the printer

7. Locate and click your printer series ranked Hello kind product

8. use the drop-down list to the right of "use:" and change to the model HP Printer Series

9. click on the ' Add ' button.

Try your printing or scanning...

Tags: HP Printers

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