No IPv4 connectivity on an Ethernet connection

Hey guys,.

I'm seriously depressed at the moment. I have a Surface Pro (original) and just bought a 3rd party USB3.0 to Gigabit Ethernet Adapter to use, because where I live has no Wi - Fi.

I plugged the adapter on the computer and then plugged the Ethernet cable from the adapter and expect everything to be fine. Unfortunately, despite my connection saying that I had access to the internet, only a few sites would charge (google and facebook). I used the troubleshooter on my adapter "Ethernet 3' and it came up saying 'one or more protocols network on this computer'. '. I tried to do some browsing online for a solution forums (using my iPhone as a hotspot Wi - Fi, mind) but could not find something to help. I had a look at the State of the 3 Ethernet network card and noticed it says "IPv4 connectivity: no Internet access", "IPv6 connectivity: Internet. I checked the Ethernet 3 properties and "Protocol Version 4 (TCP/IPv4) Internet" is checked by default.

At this point, I remember tinkering with some parameters of last year when I had persistent problems, connection to wireless networks. Then, I panicked and thought I must have messed up some registry settings (I'm not very COMPUTER proficient, let's be honest) and that might be the cause. So I decided to perform a factory reset (from my current Windows 10) to Windows 8 in the hope that it would correct the problem.

Now that I have Windows 8, the problem persists. Interestingly, however, when I use the Troubleshoot utility this time for the card it says ""Ethernet 3 "doesn't have a valid IP configuration" - so now I'm totally confused. "

Details of the ipconfig command:

Windows IP configuration

Name of the host...: James-Surface
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.

Ethernet Ethernet adapter 3:

The connection-specific DNS suffix. :
... Description: USB Realtek GBE family controller
Physical address.... : 00-E0-4C-68-52-6D
DHCP active...: Yes
Autoconfiguration enabled...: Yes
IPv6 address: 2001:388:608 c: 6940:c0de:58e9:516f:bffc (Pr
eferred)
Temporary IPv6 address...: 2001:388:608 c: 6940:4155:c5c:d8a9:b616 (pre
transferred)
Address IPv6 local link...: fe80::c0de:58e9:516f:bffc % 19 (Preferred)
Autoconfiguration IPv4 address. . : 169.254.191.252 (Preferred)
... Subnet mask: 255.255.0.0.
... Default gateway. : fe80::fa72:eaff:fe93:5045 19%
DHCPv6 IOOKING...: 520151116
DHCPv6 DUID customer...: 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00

DNS servers: 2001:388:608 c: 281::1
2001:388:608 c: 282::1
NetBIOS over TCP/IP...: enabled

Local Area Connection wireless LAN adapter * 12:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft Wi - Fi Direct virtual card
Physical address.... : 2A-18-78-C7-3A-B8
DHCP active...: Yes
Autoconfiguration enabled...: Yes

Bluetooth network connection Ethernet card:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Device Bluetooth (personal area network)
Physical address.... : 28-18-78-C7-3A-BA
DHCP active...: Yes
Autoconfiguration enabled...: Yes

WiFi wireless LAN adapter:

The connection-specific DNS suffix. :
... Description: Con of Marvell AVASTAR ngn350 wireless network
Troller
Physical address.... : 28-18-78-C7-3A-B9
DHCP active...: Yes
Autoconfiguration enabled...: Yes
Address IPv6 local link...: fe80::174:8e52:5c12:f5df % 14 (Preferred)
IPv4 address...: 172.20.10.3 (Preferred)
... Subnet mask: 255.255.255.240
Lease obtained...: Monday, May 9, 2016 10:11:40
End of the lease...: Tuesday, may 10, 2016 10:05:20
... Default gateway. : 172.20.10.1.
DHCP server...: 172.20.10.1.
DHCPv6 IOOKING...: 338172024
DHCPv6 DUID customer...: 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00

DNS servers...: 172.20.10.1.
NetBIOS over TCP/IP...: enabled

Tunnel adapter isatap. {B44D7112-3D79-4590-9AB0-DC1BC685CC4D}:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft ISATAP adapter
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes

Tunnel adapter isatap. {194D647E-3228-406A-BD36-5DCA5AC68939}:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Adapter Microsoft ISATAP #2
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes

C:\Users\James>^A

C:\Users\James>Microsoft Windows [Version 6.2.9200]
(c) Microsoft Corporation, 2012. All rights reserved.

C:\Users\James>ipconfig/all

Windows IP configuration

Name of the host...: James-Surface
Primary Dns suffix...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.

Ethernet Ethernet adapter 3:

The connection-specific DNS suffix. :
... Description: USB Realtek GBE family controller
Physical address.... : 00-E0-4C-68-52-6D
DHCP active...: Yes
Autoconfiguration enabled...: Yes
IPv6 address: 2001:388:608 c: 6940:c0de:58e9:516f:bffc (Pr
eferred)
Temporary IPv6 address...: 2001:388:608 c: 6940:4155:c5c:d8a9:b616 (pre
transferred)
Address IPv6 local link...: fe80::c0de:58e9:516f:bffc % 19 (Preferred)
Autoconfiguration IPv4 address. . : 169.254.191.252 (Preferred)
... Subnet mask: 255.255.0.0.
... Default gateway. : fe80::fa72:eaff:fe93:5045 19%
DHCPv6 IOOKING...: 520151116
DHCPv6 DUID customer...: 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00

DNS servers: 2001:388:608 c: 281::1
2001:388:608 c: 282::1
NetBIOS over TCP/IP...: enabled

Local Area Connection wireless LAN adapter * 12:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft Wi - Fi Direct virtual card
Physical address.... : 2A-18-78-C7-3A-B8
DHCP active...: Yes
Autoconfiguration enabled...: Yes

Bluetooth network connection Ethernet card:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Device Bluetooth (personal area network)
Physical address.... : 28-18-78-C7-3A-BA
DHCP active...: Yes
Autoconfiguration enabled...: Yes

WiFi wireless LAN adapter:

The connection-specific DNS suffix. :
... Description: Con of Marvell AVASTAR ngn350 wireless network
Troller
Physical address.... : 28-18-78-C7-3A-B9
DHCP active...: Yes
Autoconfiguration enabled...: Yes
Address IPv6 local link...: fe80::174:8e52:5c12:f5df % 14 (Preferred)
IPv4 address...: 172.20.10.3 (Preferred)
... Subnet mask: 255.255.255.240
Lease obtained...: Monday, May 9, 2016 10:11:40
End of the lease...: Tuesday, may 10, 2016 10:05:20
... Default gateway. : 172.20.10.1.
DHCP server...: 172.20.10.1.
DHCPv6 IOOKING...: 338172024
DHCPv6 DUID customer...: 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00

DNS servers...: 172.20.10.1.
NetBIOS over TCP/IP...: enabled

Tunnel adapter isatap. {B44D7112-3D79-4590-9AB0-DC1BC685CC4D}:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Microsoft ISATAP adapter
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes

Tunnel adapter isatap. {194D647E-3228-406A-BD36-5DCA5AC68939}:

State of the media...: Media disconnected
The connection-specific DNS suffix. :
... Description: Adapter Microsoft ISATAP #2
Physical address.... : 00-00-00-00-00-00-00-E0
DHCP active...: No.
Autoconfiguration enabled...: Yes

Please please please help me.

Hello

Thanks for posting your question in the Microsoft Community.

I understand that it must be difficult for you, when things do not work as it should. I'm sorry to know that you are facing this problem.

Suggest that you refer to all the steps in this article to check if that helps. This tutorial is designed to help you identify and solve problems with a wired (Ethernet) and wireless (Wi - Fi) network connections in Windows. This tutorial are excluded programs about the lines of connection of network problems.

Wireless and wired network problems: http://windows.microsoft.com/en-US/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1

Keep us in the loop to help you further.

Tags: Windows

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    Right-click DhcpConnEnableBcastFlagToggle, then click on modify.

    In the value data box, type 1 and then click OK.

    Close the registry editor.

    By setting this registry key to 1, Windows Vista's trying to get an IP address using the BROADCAST flag in DHCP Discover packets. If that fails, he will try to obtain an IP address without using the BROADCAST flag in DHCP Discover packets.

    The only program that I'm aware of that currently relies on IPv6 is the new Windows meeting space. The first 2 changes will cause this program is not to work - but all of your normal (IPv4) connections will leave unaffected. If it causes problems that you can't overcome, simply go back to the original settings.

    To clear the DNS cache:

    Click Start, type cmd in the search box, and then click cmd in the list programs.

    If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

    Once at the command prompt, type ipconfig/flushdns

    You can click on the link to try a few other network basic troubleshooting steps

    Network connection problems:

    http://windowshelp.Microsoft.com/Windows/en-us/help/33307acf-0698-41ba-B014-ea0a2eb8d0a81033.mspx

    Please post back and let us know if it helped to solve your problem.

    Kind regards

    KarthiK TP

  • Dial-up access is connected, but Windows Vista says it isn't.

    Well, I connect to my Dial-up connection and it connects to the internet, but it is extremely slower than it was.  Even if I'm networking Windows Vista connected icon, (computer two on the start to the right bar) has a X on it and when I pass the icon it says: "You are not currently connected to any networks." Now consider this issue further away, I'm heading on in the center network and sharing-> manage network connections-> right click on my connection Dial - up-> State.
    These are the results of Word for Word:

    Connection:
    IPv4 connectivity: Not connected
    IPv6 connectivity: Not connected
    Media state: connected
    Duration: 00:44:33 (important)
    Speed: 9.6 Kbps (Also important)

    However, that's my theory and I ask you guys if I'm wrong or not.  Because my connection is not actually connected to IPv4 and IPv6, it is extremely slow.  Still more slowly than usual Dial-up that's been frustrating me and my family for quite awhile.

    Is there any solution for this?  I'm not using a modem and the phone jack is connected directly to the computer, I checked the wires and I'm sure they're fine.

    All,
    Here are some steps to you all try to fix your network connectivity issues.  Some of you may have tried some of these steps, if so, just do not take into account.  Because there are several people involved in this thread, now I want to put all the possible corrections for the loss of connectivity.

    Network connection problems:
    http://windowshelp.Microsoft.com/Windows/en-us/help/33307acf-0698-41ba-B014-ea0a2eb8d0a81033.mspx

    To reset the stack TCP/IP go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:
    http://support.Microsoft.com/kb/299357

    Disable the IP helpdesk:

    1 hold the Windows key and type R, type "services.msc" (without the quotes) and press enter
    2. scroll down to the IP assistance service, right-click on it and select Properties
    3. in the drop-down list box that says "Automatic" or "Manual", set it to disabled and then click 'apply '.
    4. then click on "Stop" to stop the service from running in the current session
    5. click on OK to exit the dialog box

    Disable IPv6:
    Try to uninstall IPv6 on all interfaces, the removal of virtual cards of IPv6 and reset the TCP/IP stack.  To remove the IPv6, go to the properties for each network adapter, and deselect the check box next to the Protocol "Internet Protocol version 6 (TCP/IPv6), which will turn off, or select it and click on uninstall, which withdraw power off the computer.»  Then go into Device Manager and remove any 4to6 adapters, adapters miniport WUN or tunnel adapters.

    NOTE: You should do this for each network connection.

    Disable the DHCP Broadcast Flag:

    Link: http://support.microsoft.com/default.aspx/kb/928233
    Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
    322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows

    Windows Vista cannot obtain an IP address from certain routers or some non-Microsoft DHCP servers
    To resolve this issue, disable the DHCP BROADCAST flag in Windows Vista. To do this, follow these steps:
    Click Start, type regedit in the search box, and then click regedit in the list programs.
    If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
    Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\ {GUID}
    This registry path, click the (GUID) subkey that corresponds to the card network that is connected to the network.
    On the Edit menu, point to new, and then click DWORD (32-bit) value.
    In the new area #1, type DhcpConnEnableBcastFlagToggle and press ENTER.
    Right-click DhcpConnEnableBcastFlagToggle, then click on modify.
    In the value data box, type 1 and then click OK.
    Close the registry editor.
    By setting this registry key to 1, Windows Vista's trying to get an IP address using the BROADCAST flag in DHCP Discover packets. If that fails, he will try to obtain an IP address without using the BROADCAST flag in DHCP Discover packets.

    To clear the DNS cache:
    Click Start, type cmd in the search box, and then click cmd in the list programs.
    If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
    Once at the command prompt, type ipconfig/flushdns

    Please post back and let us know if your problem is resolved or not.
    Thank you

    Gloria
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • IPv6 connectivity shows no network access

    When I want to access online through a WLAN, shows the status

    IPv4 connectivity: Internet

    IPv6 connectivity: no network access

    so I think that my internet speed is going slower than before.

    I also try on the properties of the network and their IPv4 IPv6 & all are in default.

    now I want to know how, which can enable IPv6 connectivity?

    Hello

    You don't need IPv6 to access the Internet.

    If IPv6 is on or Off should not affect the speed of Internet connection (if at all in some older systems it slows down when it is turned on).

    Jack-MVP Windows Networking. WWW.EZLAN.NET

  • How to enable ipv6 connectivity

    Dear Sirs,

    I would ask:

    I am using windows 7 Home Basic

    How to set up ipv6 connectivity connectivity?

    I had to open Control Panel and check ipv4 and ipv6, but connection network---> ipv4 connectivity is connected but ipv6 is not connection

    I always look forward to your good news.

    Best regards

    suwanto control

    Dear Sirs,

    I would ask:

    I am using windows 7 Home Basic

    How to set up ipv6 connectivity connectivity?

    I had to open Control Panel and check ipv4 and ipv6, but connection network---> ipv4 connectivity is connected but ipv6 is not connection

    I always look forward to your good news.

    Best regards

    suwanto control

    Probably because it is not supported by your ISP. Contact them

  • Issue with Vista wireless

    Computing:   I have a Dell XPS 420 Desktop Computer with wireless capability with a Broadcom 802.11 network adapter g. operating system is Windows Vista Home Premium 32-bit with Service Pack 1

    History: I had my computer since December 2007 and used to access wireless internet with Bellsouth DSL and a Linksys router, and then for the past year, I got paired with a Linksys WRT150N router comcast. I have had no problems to connect to the internet until Verizon Fios has been installed on the Sunday, August 30, 2009.
    That said, I tried with a Dell laptop in windows XP and it is connected. I also tried with a mini computer dell laptop running XP and it is also connected. Yet once again, I say that all three of these computers connected to the internet using Linksys and two different ISPS, it was with the switch to verizon that it has lost its ability to connect.

    Verizon has installed a router wireless Actiontec MI424WR Rev E.
    Firmware version: 20.9.0 (this is the most to date version)

    I can't connect my Dell XPS 420 desktop using a wired LAN connection to the router and establish an internet connection. I'm not able to establish a wireless internet connection. When I try to go wireless, it is said:
    Public Network - unidentified network - Local access only.
    IPv4 connectivity: Local
    IPv6 connectivity: Local
    Media state: enabled
    SSID: FWLK5
    Speed: 54 Mbps
    Number of employees: (all 5 bars)
    Bytes received is always 0

    On the connection tab:
    Name and SSID: FWLK5
    Network type: Access Point
    Network availability: all users
    The checkmarks are: connect automatically in case of beach, connect to a more preferred network if available.

    On the Security tab:
    Security type: no authentication (Open)
    Encryption type: WEP
    Password: (wrong password is in the box)
    Key index: 1

    The properties of the wireless connection:
    Networking
    Connect with: map of network Broadcom 802.11 g
    This connection uses the following items:
    Client for Microsoft networks
    QoS Packet Scheduler
    File and sharing printers for microsoft networks
    IP version 6
    Internet version 4 Protocol
    Link layer topology discovery map i/o driver
    Link Layer topology discovery responder

    Sharing:
    The two boxes are checked:
    Allow other users to connect through this computer network
    Allow the other network users to control or disable the shared connection

    What I've tried so far based on reading previous forums discussing this issue.

    1. completely uninstalled Norton 360, including using the Norton removal tool and by calling the customer service of Norton who has accessed the computer and verified the complete removal.

    2 turned off the windows firewall.

    3 make sure the Broadcom network adapter driver has been the most up to date.

    4. people with disabilities and reinstalled the card network Broadcom.

    5 update Windows Vista Service Pack 1 and all other updates installed today.

    6 call Verizon Online support - they reset the modem and tried several things like change the "channel". Nothing has worked. They said to contact the computer manufacturer. They have pointed the finger to be a problem with Vista from the computers Windows XP work.

    7. called Dell: they tried several things with access to remote and says that it is the problem of the router/ISP.

    8. unplug the router several times, waited 5 minutes and plugged in. Has made several rounds of power on the computer as well.

    9. changing a registry key according to Microsoft technical support to disable the DHCP Broadcast flag in windows vista (I'm not entirely sure I did correct it because I didn't know what was the GUID) http://support.microsoft.com/kb/928233

    10 disabling IPv6 (by unchecking it)

    11 disabling IPv4 (by unchecking it)

    12 Ran IPConfig to confirm I have a valid IP address (starts with 192 and is valid I don't know if I should post the full address)

    13 fact MSCONFIG with reset winsock

    14 changed the settings TCP/IP by netsh int ip reset at the command prompt, and out, and then uupon done restart ncpa.cpl in the start menu and unchecked the tcp/ip v6 Protocol restarted the computer.

    15. don't attempt to ping a website - no Exchange packets, error message cannot find the Web site. I tried www.google.com and www.verizon.com

    I am at a loss of what I can do to get my computer back operational wireless. Due to the entire office to the top of our House, I would really like this computer on another level and the only way to accomplish that without drilling the holes through the walls that it it works wireless.

    Any other advice would be greatly appreciated, thank you.

    Here are my stats from config IP:
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\Summer>ipconfig

    Windows IP configuration

    Ethernet connection to the Local network card:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. : Home

    Wireless network connection Wireless LAN adapter:

    The connection-specific DNS suffix. : Home
    Link-local IPv6 Address...: fe80::ad73:7 has 47: 8938:68e7% 12
    IPv4 address...: 192.168.1.5.
    ... Subnet mask: 255.255.255.0.
    ... Default gateway. : fe80::7d25:2521:81 d 1: c3ca % 12

    192.168.1.1

    Bluetooth network connection Ethernet card:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :

    Card tunnel Local Area Connection * 6:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :

    Card tunnel Local Area Connection * 9:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :

    Card tunnel Local Area Connection * 10:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :

    Card tunnel Local Area Connection * 11:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :

    Card tunnel Local Area Connection * 15:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. : Home

    PING data:
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\Summer>ping www.google.com
    Ping request could not find host www.google.com . Please check the name and try one
    gain.

    UPDATE:   I rented the "Geek Squad" to come look at my system. The poor guy spent 3 hours going through all stages. Finally a last ditch effort he has installed a new NIC card. Bingo that fixed for some reason any. Apparently, the old NIC card was bad, even if the system was saying that it was good. The old NIC card was allowing him to connect to the router but no internet. He said it was weird, but the problem is SOLVED!

  • Windows cannot discover any computer or device

    Hello

    I am to evaluate Windows Server 2012.

    I've set up a small network size, with a server (Windows server 2012), a switch and a workstation (Windows 7). I set up a domain.

    In my computer (Windows 7), when I try in "Network and sharing Center" feature run the "see the whole map" I get: "Windows cannot discover any computer or device.

    Reboot in 'safe mode with network', and repeting the operation fails the same, but with a different message: "Windows cannot start mapping on the adapter. Please make sure that the adapter is connected and active.

    I checked the card through "Control Panel\All Control Panel Items\Troubleshooting\Network and Internet". Result: "Troubleshooting couldn't identify the problem.

    The State of the map is:

    IPv4 connectivity: Internet
    IPv6 connectivity: No network access
    Media state: enabled

    The adapter is a "Atheros AR8151 PCI - E Gigabit Ethernet Controller (NDIS 6.20)", and the motherboard is recent (a Gigabyte GA-Z77X-D3H).

    In addition, I ping the Windows Server 2012 of the Windows 7 workstation and vice versa. Remote Desktop connection works too well.

    "Network control and Internet\Network and sharing sharing settings Center\Advanced" the Windows 7 workstation, I duly turned on "network discovery.

    Also, I have disabled the windows firewall for both machines, without result.

    What can I try something else? What could be?

    Thank you

    Varus

    Hi VarusGermanicus,

    For assistance on this issue, you can post your question in the Technet Forums.

    http://social.technet.Microsoft.com/forums/en-us/winserver8gen/threads

  • C:\Windows\diagnostics\system\networking 0x800700C1 Windows 8?

    C:\Windows\diagnostics\system\networking
    Error codes: 0x800700C1
    Source: engine
    User:
    Context: restricted

    I've heard of this on Windows 7, but it happens to me on Windows 8 once I have updated very ironic that after I updated I can't not be updated not more each time I tried an error code comes from the error (S) found: Code 80073712 and this update I'm trying to do is update Microsoft.NET Framework 4.5 on Windows 8 and Windows Server 2012 for x 64 systems (KB2805227), but after I installed optional updates, all went to the chaos I can't run the problems on my Internet nor can I update so what can I do else? Ah yes... I have an Ethernet cable plugged and that seems to work except that I can't use Troubleshoot on it says Ethernet IPv6 connectivity cable: access no. network which is the second line, that of the top IPv4 connectivity is: Internet Modem hook up is not nearly this PC I him have already picked up and restarted the Modem , he showed on this PC there is no victory to Internet I tried to click to see if troubleshooting arise it won't let me not used so I don't no idea that continues, but I JUST refreshed this PC because Norton went a little wacky on me and made me re - new buy > _ > an error code showed a victory , I tried to update and I had refreshed this PC, now I have this good with it I really don't want it réactualisiez

    Hi Asukari,

    Thanks for the detailed description of issue.

    Here are some ways you can follow to fix the problem with Windows update:

    Method 1:

    Check out the link and follow the steps in the article under the heading Windows 8:

    Error code 0 x 80073712 occurs in Windows Update or Microsoft Update

    http://support.Microsoft.com/kb/957310

    Note: The applications that came with your PC or you installed on Windows Store will be reinstalled, but all the apps you have installed other Web sites and DVD is deleted. Windows puts a list of applications on your desktop after you refresh your PC.

    Method 2:

    Try to install the update manually in clean boot mode and check:

    Check out the link to place the computer in clean boot mode:

    How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8
    http://support.Microsoft.com/kb/929135

    Note: See "How to reset the computer to start as usual after a clean boot troubleshooting" under more information to prepare the computer to start as usual after a repair.

    See the link to download the updates manually:

    http://www.Microsoft.com/en-US/Download/details.aspx?ID=38879

    Also check out the link if you have problems connecting to the internet.

    Wireless and wired network problems

    http://Windows.Microsoft.com/en-in/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Hope this solves the problem. If the problem persists, you can write to us and we will be happy to help you further.

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