No sound from HP envy m6 1515tx after update

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  Ideas on the Windows 8.1 that I was fired by Microsoft to the OEM supplier.
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  Hello

  I gues due to lack of information it would be difficult to help you.
  You haven't posted anything on your laptop model.
  Also you says nothing about the video files you want to play.

  Did you update all drivers and utilities on your laptop after the 8.1 of Windows upgrade?
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  I bought a laptop HP envy last October, and for about a month before, no sound is able to play.  i have gone through the many messages of troubleshooting and tried to restart, shut down, plugged the headphones (which doesn't work anymore), etc.  I hope I'm not going to bring my laptop.

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  Thanks for the reply! What are you referring when you say "error in the download?

  The following suggestion I have is to perform a refresh of Windows 8. This will clean the operating system without deleting all the files. However, if the computer comes with Windows 8, it will change that. It is perhaps the most useful part to update it. For more information on how to do this, please refer to this Microsoft Web site: refresh your PC to solve problems (Windows 8)

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  4. the computer will remain WIndows 8.1 and the problem cannot be solved.

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  Hovering over the speaker icon in the status bar displays a message that there is no connected speaker or haedphone. I tried the pluging helmet without success.

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  We checked the event viewer. There are no related events. We checked the Device Manager. There is no missing drivers. We checked the volume controls, they are all very well, the value of the correct audio output and speakers, volume to their max now, levels etc.

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  Hello TKUrling,

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more. I see that the headphone jack of your computer is not allowing sound to your headphones, and I'd be happy to help you! To start, I have to ask you a few questions:

  • Has your computer finished all his important updates from Windows?
  • Have you updated your drivers from HP the HP SupportWizard?

  In the meantime, I recommend that you follow this document on the no sound on speakers (Windows 8), which will contain milestones on the way to test the audio on the helmet. This should help in the configuration of your headphones while disabling the main speakers.

  Please re-post with the results of your troubleshooting, as well as the information requested above. I look forward to your reply!

  Concerning

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