No sound on my hp laptop 2000

I have no sound on my laptop. Ive tried to restart, ive run my cleaners. IM at a loss for what to do next. I have a laptop hp with windows 2000 8. my audio worked perfectly well a few days ago. I havn't made any changes to my computer. It has just stopped working.

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

Recovery Manager - Windows 8.

Recovery Manager - Windows 7

Kind regards

DP - K

Tags: Notebooks

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