Norton Internet Security 2009 startup errors caused by SYMEFA. SYS

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• Qosmio G30 freezes at startup of Norton Internet Security 2008

  Norton Internet Security 2008 will freeze my computer because soon, it attempts to load and the only way to do is to restart the system by pressing the on/off key.

  My laptop is a Toshiba Qosmio G30-177 (model No. PQG32E-02G022GR) with Vista Ultimate and pre-installed NIS2007. I have no problem with this NIS2008 version on my other laptop (Qosmio F10 - PQF10E-02300JGR, WinXP MCE).
  NIS2007 works well on my G30 and I have no problems at all, but more recent versions of NIS seem to be in conflict with my system:

  1. I am able to install and run the new version, download all updates and adjusting the settings. Maybe, a couple days later my computer freezes after start in exactly when the NIS tray icon appears. For a few seconds there is simply no response of the system at all and the LED of my laptop show that any HD activity has ceased. After having been inactive during those seconds, the cooling fan will start to operate at maximum power, creating a huge noise that I never experienced before, not even while the CPU was operating at 100% for a while due to other programs. Force a reboot, that's all I can do.

  2. now, this time, I rebooted my laptop successfully even once (took a few attempts) and it all of a sudden not freeze. Then I disabled the firewall and auto-protect at all times, so there was no freezing at startup and I just had to enable both the firewall and auto-protect after start manually. In order to avoid the gel again after the reboot, I always disabled NIS before shutdown. For one or two days of workaround has been quite successful.

  3. all of a sudden, after one or two days, this work around will become useless, because the system begins to freeze again at the time of the icon is displayed. In this case, restart has no effect at all, and NIS will continue to freeze at startup. I also tried to prevent form from NIS to ccApp.exe run automatically at startup (administrative tools > system configuration > "Startup" tab). It's successful and my laptop is able to start normally, but if later I try to start NIS manually, it will freeze again.

  I had this problem since NIS2008 just came out, so I thought that at the same time an update Windows or Norton may have solved the problem, but this weekend I gave another NIS2008 trying without success. I'm pretty sure that the problem is not caused by other software than Windows or Norton, because I also tried to install NIS after a full system recovery, so I've only preinstalled NIS2007 and Vista on my laptop. I use Norton removal tool and follow the instructions to uninstall before attempting to install the new version of course.
  My last hope was that the version of NIS2009beta somehow would not freeze my system, but it does. It does not matter if I try to start 2008 or version 2009beta, the problem is exactly the same.

  What really motivates me almost crazy is the fact that NIS works perfectly for a while, then needs enough small workaround, and then after some time completely refuses to work. In these two days I do not change system settings, install or uninstall programs or doing whatever it is that I felt might conflict with NIS...
  So far, I have no idea of the solution and have again use NIS2007.

  Someone knows how to fix this?

  Hello

  To be honest I don t use the Norton internet security because it slows down the performance of the laptop and he needs too many resources.
  I used the NIS06 and after several months of use I removed it from my system for the reasons mentioned above.

  I put really know what might be a problem with your Norton Internet Security but I guess its associated software question maybe there are a few compatibility issues with vista and NIS08. Who knows...

  In my opinion, you should first check the Symantec Web site for more details.
  Maybe these questions are mentioned somewhere in the FAQ section and maybe some updates or patches are available.

  Good bye

• I installed the latest version of Norton Internet Security (2013. I received the error message. Symantec's Service infrastructure has encountered a problem and needs to close.

  I am running XP Home Edition and have used the Norton Internet Security software for years.  Support includes an update of the software each year when they are available.  I received a message that the latest version of the software was ready to install.  Well, I installed the latest version and unfortuantely, I continuely receive the following error message...

  Symantec's Service infrastructure has encountered a problem and needs to close.  Contact Microsoft to resolve.

  Is there someone out there who has experienced this error that might be able to help?

  Confused and frustrated.

  Hello

  Thanks for posting on Microsoft Community. I understand that you receive an error message after update Norton Internet Security on the Windows XP computer.

  I apologies for the inconvenience and I it's frustrating if things do not work as expected. However no need to worry I'll be more than happy to help you.

  Please help me with the little information.

  (1) what is the exact full error message?
  (2) is it a paid version?

  Is it that you use not paid version, you can use this link to delete and reinstall Norton Internet Security.

  https://www-secure.Symantec.com/Norton-support/JSP/help-solutions.jsp?version=1&product=home&LG=English&CT=United_States&docid=kb20080710133834EN_EndUserProfile_en_us&PVID=f-home

  You can meet with the screen shot to help you better.

  Reference: how i: post a screen shot on this forum?
  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/how-do-i-post-a-screen-shot-on-this-forum/c86de820-C620-401c-A804-9f6337cd3053

  Until you, you can also post the your query in the Forums of the Norton Support to improve assistance.
  http://community.Norton.com/

  Response with more information to help you.

• Norton Internet Security should be included in the list of startup programs?

  I use Vista Home premium 32-bit with SP2 for Vista
  Norton Internet Security 2010 v 17.8.0.5

  When I go to:
  Run > msconfig > Start Up Programs

  I don't see anything there about Norton or Symantec.
  I see it running in the list of services, but NOT in the list of the startup programs
  I have Norton Internet Security has the value 'early charge', so it shouldn't be in the list of startup programs?

  I swear I saw him in programs before starting.

  Must show in the start up programs?

  The entries you see in the list of services are service installed to work with the Internet Services of Norton. They are not in the program.

  Have you tried looking in Autoruns?

  To identify what loads when you start using Autoruns (freeware from Microsoft).
   http://www.Microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

  With Autoruns, you can deselect an item which disables startup, or you can click with the right button on an item, then remove it. If you clear the check box that you can check back for re - activate the element. It is an approach much safer than editing the registry and better than using msconfig.

  Another useful feature of the program is that you can click with the right button on an item and select search online to get information about the selected item.

• Norton Internet Security scan cannot run because has encountered an internal error

  Norton Internet Security scan cannot run because it has encountered an internal error.

  Your question would be more services to the customers of Norton or Norton Community Forums.
  They are the 'experts' things re Norton.

  http://community.Norton.com/
  https://support.Norton.com/SP/en/us/home/current/info?INID=us_hho_topnav_customer_care

• HP envy 14-2090eo: Norton Internet Security causing BSOD

  Hi HP experts...

  The first time a bought a laptop, I have Norton Internet Security installed my antivirus preferred, but on this laptop, I have experienced the BSOD, when opening the software Norton Internet Security to access the user interface, and this problem has existed since the Internet Explorer 10 and 11 happened, so im still only able to have installed the version of Internet Explorer 9 to avoid the BSOD´s. I used the Norton Internet Security 2004 and only known problems on this laptop, I also have many cell members and friends families, where I also installed this antivirus on and also a couple of them are HP products, but they do not know these problems? Can anyone tell me if there is a way to work around this problem, so I can install the latest Internet Explorer, I guess there are a lot of security better connected for new versions of Solution Explorer, so may not be the safest way to have IE installed 9... I guess it must be a problem of Hp with this specific model.

  Hope to hear from you soon - best regards Hpenvy1

  IMHO, uninstall Norton using the Norton removal tool can perform the required updates.  Then run Norton Power Eraser. It would in my opinion to use a different anti-virus.  A lot can be installed to a "30 day trial" until you find one that you like.  If you are resolved to Norton, give them a chance to fix or to visit their forums.  If it's a widespread problem, others will have similar problems.

• Problems with the closure, by opening the Task Manager and Norton Internet Security. Help, please!

  Hello

  I have a HP Pavilion dv7 with Windows Vista Home Premium (64-bit). Until Monday, there is no problem whatsoever with my computer at all. I have not installed or uninstalled, whatever it be, changed settings, done anything differently with my computer. Suddenly it now "hangs" on the screen of closing down. I'll try to reboot or stop using the menu start, and it will stay on this screen indefinitely. Now, I have to manually turn off the computer. I spent on the Support page and studied the Performance issues, and all I get is I have Visual settings that interfere with closing... except my Visual settings have not changed in any way. In addition, I can not properly update my computer or do a system restore because the computer will shut down.

  In addition, the Task Manager will appear no more. I'll press ctrl alt del and nothing appears, just the green icon in the corner of the screen. If I try to right click, no response.

  I tried to do a full system scan in Norton Internet Security but she "leaves" scanning. It will scan correctly when I'm in safe mode, but it comes with no virus, trojan or other problem.

  So in essence, I tried everything I can think of to fix my computer nothing works. It was working perfectly before this week. I have no idea where to go. Any thoughts?

  Thanks in advance,

  G

  Hello

   

   

  Method 1.
  First check to see if there are external devices attached to the computer, if so remove and check.

   

  Method 2.

  Step A.

  Start your computer in safe mode and check if it starts.

  Troubleshooting in safe mode
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshooting-problems-while-in-safe-mode

   

  Step B.

  If it starts on the desktop in safe mode and then set your computer to the clean boot and check if it starts successfully. If it starts successfully can be a third-party application or service is causing the problem. We can use the approach 50 / 50 to narrow down the root cause of the problem.

  
  See the article below for instructions on how to start your computer in a clean boot state.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.

   

   

  Method 3.
  I recommend to run the restore of the system in safe mode and check if it works very well.
  Reference:
  System Restore: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions
  Note: If you use system restore when the computer is in safe mode, you can not undo the restore operation. However, you can run System Restore again and choose a different restore point if any.

   

   

  I hope this helps.

   

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Norton Internet security - BSOD

  After Norton Internet security update, my computer crashes. Is there something I can do?  Is there another program of security I can buy will not keep giving me error blue screen? I have installed and uninstalled several times.

  Hello

  Uninstall Norton and use MSE - free. That can only solve the BSOD problems.

  Norton Removal Tool
  https://support.Norton.com/SP/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&PVID=f-home&version=1

  List of tools to clean/uninstall anti-malware programs
  http://answers.Microsoft.com/en-us/protect/wiki/MSE-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4EF9-ab3a-6aebfa322f75

  Uninstallers (removal tools) for common antivirus software
  http://KB.eset.com/esetkb/index?page=content&ID=SOLN146

  MSE - free
  http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download

  =============================================================

  More troubleshooting if necessary:

  Resolution in Windows 7 stop errors (blue screen) - has a section for if you can or cannot start Windows.
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  We can analyze the minidumps if make you it available from the OneDrive or other
  file -sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
  for the office or in the Documents folder and download them from there.

  Adding files to your OneDrive
  http://Windows.Microsoft.com/en-us/Windows-8/getting-started-onedrive-tutorial

  Download pictures and files
  http://Windows.Microsoft.com/en-us/onedrive/add-photos-files
  A disk - sharing files and folders and change the permissions
  http://Windows.Microsoft.com/en-us/onedrive/share-file-folder

  ZIP or download the content of the C:\Windows\minidump

  Use OneDrive to upload collected files

  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -------------------------------------------------------------------------

  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  (also Windows 7)
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  ===========================================================

  Check out these utilities to see if information may be collected:

  It is an excellent tool for displaying the blue screen error information

  -Free - BlueScreenView scans all your minidump files created during 'blue screen of death '.
  hangs and displays information about all accidents of a table.
  http://www.NirSoft.NET/utils/blue_screen_view.html

  -------------

  MyEventViewer can be verified at the time of the blue screen (BSOD) to in a
  second or so time of the BSOD to provide more information as possible
  cause: see TIP.

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the whole of the record-
  Set it for a bit before and after the time of the BSOD.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  ------------

  AppCrashView - free - a small utility for Windows Vista and Windows 7 which shows the
  Details of all application crashes occurred in your system. The information of the plant are extracted
  the .wer files created by the Windows Error Reporting (WER) of exploitation component
  system each time that an accident has occurred. AppCrashView also allows you to easily record the
  list of accidents to the text/html/csv/xml file.
  http://www.NirSoft.NET/utils/app_crash_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• no fingerprint reader after fixing Norton Internet Security

  I just got a dv6tqe of Pavilion, and there was a problem with the protection of Norton Internet Security SONAR that required me to remove the Norton software and then re - install.  However, once I did this, the fingerprint reader no longer works.  The computer says there is no biometric device installed on the computer.  How can I do to fix this problem?

  Hello

  The registry entries must be corrected by reinstalling the driver from the sensor as would any configuration error.  First, download the setup of the sensor driver and save the package on your desktop.  Then, if the current entry appear in programs and features (it is often labeled as driver validity sensor), it may be best to uninstall the existing driver first, restart the computer, install the driver by double clicking on the package that you saved on your desktop and restart the laptop.  You should find it works now.

  Kind regards

  DP - K

• XP SP3 Security Center will not suddenly Norton Internet Security recognize?

  Windows XP SP3 Security Center won't recognize all of a sudden of Norton Internet Security. It has been fine for years. I don't have a virus.

  How to fix problem?

  Hi Chris,

  Thanks for posting your question in the Microsoft Community forum. I understand that XP SP3 Security Center will not recognize Norton Internet Security. I would like to help solve you the problem.

  This problem may occur if there is an inconsistency in the system files or folders associated with XP Security Center. Follow these methods:

  Method 1.

  Disable the firewall and check if that helps.

  How can I turn on or turn off the firewall in Windows XP Service Pack 2 or later versions? : http://support.microsoft.com/kb/283673

  Note: you should not disable Windows Firewall, unless you have another firewall is activated. Turning off Windows Firewall may make your computer (and your network, if you have one) more vulnerable to damage caused by worms or hackers.

  Method 2.

  Rename the storage folder.

  1 - Go to control panel, and then open administrative tools.

  2 - click on Services.

  3-go down to Windows Management Instrumentation and stop this service.

  4. stop the Security Center service.

  5-exit and close all windows.

  6. right click on start and select explore.

  7. go down to C:\windows or Winnt\system32\wbem\repository.

  8 remove only the storage folder

  9-go Back To Services and restart the WMI and the Security Center service.

  10. close all windows and restart the computer.

  Let us know if you need assistance with any windows problem. We will be happy to help you.

• Norton Internet Security 2012

  Hello

  I have a HP Pavilion g7_2017 laptop, in Windows 7-64 bit. It is installed with Norton Internet Security 2012.  Norton is configured to run automatically when the computer is turned on.  I think it takes a very long time for Norton at startup.  It takes more than 5 minutes to load once I connect to Windows (this is the amount of time it takes for me to see the icon Norton appear in the Windows system tray).  In comparison, the computer I use at work, who uses Kapersky, I noticed that Kapersky starts immediately.  No one else noticed that Norton Internet Security also takes a lot of time at startup?

  Thank you.

  same problem I have

  It takes 5-7 min at startup

• Norton Internet Security 2010 automatically close Windows Defender? __

  My set up:

  Windows Vista 32 bit Home Premium, Vista SP2

  HP Desktop

  Modem DSL Connection

  Norton Internet Security 2010

  I just installed Norton Internet Security 2010. I get a pop up notice of Windows indicating that Windows Defender is disabled. When I had Norton Antivirus/spyware 2008 (that I used until the installation of Norton Internet Security 2010) Windows defender was on, but not in real time.  Then, when I'd go to

  The Task Manager > click on the Services tab > click on the Services button in the lower right

  This will display a list of Services. I scroll down and find the Windows Defender Service

  It shows NOT on and manual start

  Before the instalation of Norton Internet Security 2010, it has shown as Started and startup type automatic

  Is this the right setting with Norton Internet Security installed? I do not use Windows Defender, but I read that the Windows Defender Service is responsible for other things in addition to anti-spyware scanning.

  So should I change the startup type?

  and start the service?

  Or, as I said if I don't use it. leave it alone?

  Q. "Norton Internet Security 2010 automatically closes Windows Defender?"

  A. Yes.  It uses its own antispyware software.  Having two different types will result in conflicts and compatibility issues.

  Carey Frisch

• issue between Vista OS and Norton Internet Security 2010

  I recently installed Norton internet Security 2010

  I have Vista Home premium 32-bit with SP2 for Vista

  The installation of the program Norton Internet Security 2010 went well. It seems to work

  However, I note that Norton Internet Security indiacted a mistake involving module them ccSvcHst

  the error message indiacating

  Norton detected some sort of error with ccSvcHst.exe function program and the error code was

  0 x 80070490

  can someone tell me what this means? I seem to be able to get my updates of Norton and my Microsoft updates without problem

  This error means that my Norton Security is NOT working?

  Here is your link to another.

  Preparation tool update system for Vista
  http://social.answers.Microsoft.com/forums/en/vistawu/thread/39449a7b-30f0-4814-b49e-752bdce21fbd

  Have you ever run the tool until the end, Yes, it's OK to run it manually?  Let the finish this time.

  Try running it in one clean environment with no other third-party programs or services that are running.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/default.aspx/KB/929135

  950093 how to use the System Configuration utility to resolve configuration errors in Windows Vista
  http://support.Microsoft.com/default.aspx?scid=KB; EN-US; 950093

  Error 0 x 80070490 has a possible sense of...

  Permission denied / [a problem initializing or using session variables] or item not found

  which is good to know isn't?

  How to restore the security settings the default settings?
  http://support.Microsoft.com/kb/313222/#appliesTo

  Try running ChkDsk to check your drive for errors. Right click on your drive icon / properties / tools / error checking.  Try first by checking do not each box (that it will run in read-only mode) to see if it reports any problems file or hard drive.  If so, restart it by checking both boxes and restart to allow him to attempt to fix any problems found.

  Have you tried the Support offered by Norton?

• Can I reuse my Norton Internet Security software after reset of your laptop?

  HP Pavilion dv7 Notebook PC

  Serial number: [personal information]

  Product number: LQ856PA #ACJ

  Windows 7 Home Premium 64-Bit

  Center of the action: "Windows found no antivirus software on this computer" and

  "Windows Firewall is disabled or badly adjusted upward."

  The 60-day trail of the Norton Internet Security software that was bundled with my Windows 7 Home Premium OS timed recently. In the meantime, want to clean the registry errors, I reset my laptop to factory defaults. Apparently, Norton has been installed automatically after the reset. This program would be more functional?

  Thank you.

  Hello

  Factory reset/restore means a machine to clean again, you will have another 60 days.

  Kind regards.

• Norton Internet Security app does not.

  Several times the Norton Internet Security application didn't work. In contact with support, they responded two steps to follow 1. Reinstall the product 2. help of norton power eraser.

  I tried both the problem still exists. now they claim other product security prevents the application from launching. There is no other program haven't installed antivirus so some "update security' installed could cause this problem. computer hp laptop Pavilion 15 who currently use.

  Hello Inderjitkullar,

  It seems that you have a problem at the opening of the Norton Security application. I will try to help you with this.

  It is clear from what I could find and your post, you have already done this document Norton: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

  With that being the case some questions for you:
  What are the model and product number for your laptop?
  Which currently install it operating system?

  It will allow me to help you on the issue. In the meantime if you want you could try to do a restore of the system on your laptop:
  Using Microsoft System Restore (Windows 7)
  Using Microsoft System Restore (Windows 8)

  Thanks for posting on the HP Forums.