Norton virus keeps wanting to reboot the computer
Norton antivirus program, continues to tell me it has corrected a virus entering, then asks me to restart the computer.
Have already done this 3 times.
They keep asking to stop the computer.
How can I stop this
Deanna
Hi Deanna,
This problem can cause if anti-virus program Norton fails to remove the virus infected the computer. I suggest you to refer to the steps and check if that helps.
Note: If you use more than one antivirus or antispyware program at the same time, your PC may know a decrease in performance, become unstable, or restart unexpectedly. Make sure you have only one anti-virus program installed on your computer for best performance.
Try the following steps:
Step 1
This problem can also cause due to the infection by the virus, you can perform the antivirus scan in safe mode with networking and see if it helps.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode
Note: When the boot advanced options select Safe mode with network.
Step 2
Run Microsoft Online Scanner.
The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: the data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.
Also run a full scan using Microsoft Security Essentials, click on the link for more information.
http://Windows.Microsoft.com/en-us/Windows/products/security-essentials
If the problem persists, contact Norton Support of Forums better.
Let us know the status of the issue. If you need help, please after return. We will be happy to help you.
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